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Customer Discussions > Kindle forum

Kindle Fire will not hold charge


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Showing 1-23 of 23 posts in this discussion
Initial post: Jun 2, 2013, 8:13:19 AM PDT
I'm having a problem with my Kindle Fire. It will not hold its charge. It is not the charger but the connection within the kindle devise itself. I spoke to a person at amazon and the only option he gave me is for me to buy a new Kindle. I actually spoke to someone at an electronics devise repair store. He told me that he has had several people bring him there kindle to repair. They where having the same problem. This is obviously a defect in the device and I should not have to buy a new one or even pay someone to fix it. To suggest that i buy a new one is crazy. What will happen after I buy a new one. Will i have to just keep replacing it each and every time it stops charging? Is this they way amazon wants to do business?

In reply to an earlier post on Jun 2, 2013, 8:17:28 AM PDT
MikeJW says:
Thank you, Angel. Now, either replace it, or forget it.

In reply to an earlier post on Jun 2, 2013, 8:20:50 AM PDT
Some first gen Fires had a known issue with the port. Amazon has been replacing them, basically adding 3 months to the warranty. Those that are past the 15 months mark aren't being replaced, according to posts made here by other customers.

Amazon will usually offer a discount on a replacement. Call back, making sure to talk to Kindle CS, not just Amazon.

In reply to an earlier post on Jun 2, 2013, 8:25:06 AM PDT
Wow Mike, thanks for your comment. I never thought to do that.

In reply to an earlier post on Jun 2, 2013, 8:28:50 AM PDT
Thank you Meya. Your response is very helpful. I love my kindle but i think i might go with a Nook. I'm afraid that if i buy another Kindle the same thing will happen. Just because they have upgraded kindle's out now does not make me fill confident with the product.

In reply to an earlier post on Jun 2, 2013, 8:30:39 AM PDT
Last edited by the author on Jun 2, 2013, 8:32:03 AM PDT
B&N is circling the drain. They offer nothing, you can't even return nook books for any reason.

How long have you had your Fire? How long should a 12 month warranty last?

The newer Fires do not have the issue with the charging port.

In reply to an earlier post on Jun 2, 2013, 8:38:23 AM PDT
I only expect a 12 month warranty to last 12 months. This is not just a random problem. It's a defect that quite a few people with 1gen are experiencing. If a car had a defect it would be recalled and fixed. Even if i had to pay a small fee to have it fixed give me that option or don't sale products with a defect. My husband bought me this product when it first came out. Why should i have to buy a new one? Do you work for Amazon?

In reply to an earlier post on Jun 2, 2013, 8:49:33 AM PDT
No, I'm not an Amazon employee.

If your Fire had failed in the 15 months after purchase, it would have been replaced. 12 months plus the 3 Amazon was adding for first gen Fires.

Your Fire is 19 months old. 7 months past the original 12, 4 past the extended time. If it just started acting up on your Fire, that suggests it isn't really a defect. Most who had this issue had it almost from the beginning. If it was not working back then, you should have contacted Amazon. You can't wait until well past the extended time, and now say its a defect. Many first gen Fires are still in use. Mine for example, is being used by a DIL. With no issues. If the port gets wonky now, I would not expect Amazon to do anything about it.

Talking to someone again will most likely get you a discount on a replacement. I suggest waiting until west coast hours tomorrow.

Posted on Jun 2, 2013, 8:56:34 AM PDT
Thanks for your response.

Posted on Jun 2, 2013, 9:37:58 AM PDT
Meya i have a question: My kindle fire's charger doesn't seem to be working. When i charg it, the battery icon shows up and then it reads:kindlefire but it never goes past that. Ive only had it for 7 months so my warrenty should still be good. I am just wondering if there is some type of reset button, which i am unable to find.

In reply to an earlier post on Jun 2, 2013, 10:31:01 AM PDT
katrina - Try rebooting it following these instructions. If that doesn't resolve your issue, contact customer support.

TO REBOOT YOUR KINDLE FIRE:
Make sure it's fully charged. Unplug the Fire.
Hold the power button in for a full 30 seconds (count them).
Press the power button again to turn it back on.
The "kindle fire" screen will appear for a couple of minutes while it's coming back on.

TO CONTACT KINDLE CUSTOMER SERVICE:
Click on this link and fill in the information. https://www.amazon.com/gp/help/contact-us/kindle-help.html
You may have to sign in. I would use the PHONE or CHAT options.
Do NOT use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

In reply to an earlier post on Jun 2, 2013, 11:31:28 AM PDT
MikeJW says:
There you go, Angel. You found your solution. Buy your Nook, and good luck yo you.

In reply to an earlier post on Jun 2, 2013, 12:13:47 PM PDT
Thank you Mikie. You are so insightful.

Posted on Jun 2, 2013, 1:26:38 PM PDT
Rhonda says:
I'm unable to reset my kindle fire hd. it is frozen. when I try to charge kindle fire logo appears then screen goes blank.eset? is there a hard r

Posted on Jun 2, 2013, 1:27:26 PM PDT
Rhonda says:
I'm unable to reset my kindle fire hd. it is frozen. when I try to charge kindle fire logo appears then screen goes blank. is there a hard reset?

In reply to an earlier post on Jun 2, 2013, 1:29:54 PM PDT
MikeJW says:
Hold the power button for 30 seconds.

In reply to an earlier post on Jun 2, 2013, 1:33:54 PM PDT
Rhonda says:
Did this multiple times with no luck

In reply to an earlier post on Jun 2, 2013, 1:36:22 PM PDT
MikeJW says:
Then, suggest you contact Kindle customer service starting with the help link at the top center of the page.

Posted on Jun 2, 2013, 1:52:45 PM PDT
no feed...

In reply to an earlier post on Jun 2, 2013, 1:55:44 PM PDT
MikeJW says:
Don't have a clue what you're asking, anonymer. Do you have a Fire that is not holding a charge? You gotta provide some detail.

Posted on Jun 2, 2013, 1:55:56 PM PDT
Yeah, a lot of help they'll be. I say trash the kindle and get a tablet. That's what i'v decided to do.

In reply to an earlier post on Jun 2, 2013, 1:57:44 PM PDT
MikeJW says:
Very happy for you, Angel. It's great having options, isn't it?

In reply to an earlier post on Jun 2, 2013, 2:06:35 PM PDT
Having options is always better than continuing to buy defective products, Mikey.
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Discussion in:  Kindle forum
Participants:  7
Total posts:  23
Initial post:  Jun 2, 2013
Latest post:  Jun 2, 2013

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