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Customer Discussions > Kindle forum

returns limit?


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Showing 26-50 of 225 posts in this discussion
In reply to an earlier post on Dec 27, 2012, 7:00:53 AM PST
Our family has bought over 25,000 books without returning one. If everyone accepts the consequences of thier actions, then there is rarely a need to return a book. If you click without checking the book first, then it's YOUR issue and you pay. If it's formatting or a Amazon issue (I've once seen someone comment that after purchasing the downloaded book was a different title), then IMO, it's grounds for returning.

I admit that I would never return a dress to a store after I wore it to a party, but then others do.

Posted on Dec 27, 2012, 7:01:44 AM PST
The returns policy does seem to be there for a reason, maybe it is there, just for screw ups like me, who knows. All I wanted was an answer to my question, not the resume for the next apprentice!

In reply to an earlier post on Dec 27, 2012, 7:03:17 AM PST
Jazzy_Jeff says:
Just be glad Amazon does have a return policy. Other companies do not. You are stuck with what you buy.

In reply to an earlier post on Dec 27, 2012, 7:05:19 AM PST
Oh, well, see that explains it. You come to the fora for *opinion and discourse*. If you want actual official answers, you contact Amazon.

In reply to an earlier post on Dec 27, 2012, 7:07:23 AM PST
In nearly 3 years of Kindling, I've returned only 3 or 4 books. Except for one time, it was user error from a sample, and I cancelled the orders immediately. The one other time was because the book was reissued with a different ASIN. No handy yellow banner warning me I already owned the book.

Posted on Dec 27, 2012, 7:09:04 AM PST
We have a total of 3 K3's, 3 Fires, PC, laptop and a Thrive with the Kindle app - I have returned a total of 2 books. One was part of a trilogy that I already had(didnt realize that book was one of them) The other was free the day after I bought it, and I returned that one and bought the rest of the series.

Even though many had errors, I havent found one that I could not read. (even though I have purchased books that I wish I hadnt) I wouldnt return a book that I read, even if I didnt enjoy it. I dont care if I could purchase it cheaper elsewhere - I never look anywhere but Amazon. My daughters both know enough not to purchase a book without checking with me first.

In reply to an earlier post on Dec 27, 2012, 7:09:14 AM PST
My gut feeling is that if you're worried you're returning too many ebooks, you're probably returing too many ebooks. ;-)

Sampling and Look Inside, as others have suggested, are great ways to have a feel for the books you're buying.

Posted on Dec 27, 2012, 7:16:02 AM PST
P. M. H. says:
I have returned a few books over time. Sometimes reading the sample and reviews doesn't work. Oh, and the comment about returning food. We were at Lone Star and ordered their new pork chops, the wait staff asked how it was. I said it was very salty (I can't have salt). They insisted on replacing my meal, the chops were soaked in pork brine overnight. When the bill came they refused to charge me for the pork chop or the lovely fish. I must say, we go back and bring our friends - amazing service.

Posted on Dec 27, 2012, 7:18:09 AM PST
I believe I've returned 3 books in the 3 years I've had Kindles. All were because of horrible formatting. I also called Amazon CS for help after I fat thumbed an entire season of "Voyager." I had just received my first Fire, and was trying to see if I could watch it via the browser. They graciously refunded my money, and I stopped dinkin around in the browser.

Posted on Dec 27, 2012, 7:23:50 AM PST
Returning a kindle book do to bad formatting, bad editing, or the very very occasional one click mistake I can understand. But not only will excessive returners hurt themselves, I worry eventually it will impact Amazon's generous policy and hurt all of us at some point.

Posted on Dec 27, 2012, 7:50:18 AM PST
Lenora says:
I've only returned a few books over the year for horrible formatting or discovered I had another copy of the book under a different ASIN number. I have a kindle friend whose account was frozen. She can access her kindle books, but can't buy any new ones or return any. She'd gotten a warning about too many returns. She actually spoke to someone at CS about returning the 2 that was apparently the final straw. They didn't seem to have a problem with the returns, but then they froze her account.

In reply to an earlier post on Dec 27, 2012, 7:54:12 AM PST
How many books has your friend returned?

In reply to an earlier post on Dec 27, 2012, 7:57:44 AM PST
Last edited by the author on Dec 27, 2012, 7:59:29 AM PST
Lenora says:
I don't know. Sorry! I would have shared if I knew.

In reply to an earlier post on Dec 27, 2012, 7:58:49 AM PST
Evidently one too many. lol

In reply to an earlier post on Dec 27, 2012, 7:59:42 AM PST
I was just curious/nosy. ;-)

In reply to an earlier post on Dec 27, 2012, 8:00:09 AM PST
lol!

Posted on Dec 27, 2012, 8:00:48 AM PST
flipoid says:
The only books I have returned were ones that had bad formatting (so bad that reading the books was almost impossible) or a couple I bought that I didn't realize I already had because the ASIN was different and I did not get the banner that told me I already had the book.

There were some where the formatting wasn't great but the book was still readable (OCR errors)--for those I used the "report bad formatting" errors on the product pages but didn't ask for a refund.

In reply to an earlier post on Dec 27, 2012, 8:00:51 AM PST
Lenora says:
Seriously!! If it had been me, I would have stopped after the warning. Of course, I wouldn't have returned so many to start with.

In reply to an earlier post on Dec 27, 2012, 8:01:29 AM PST
Lenora says:
Me too, flipoid!

In reply to an earlier post on Dec 27, 2012, 8:03:11 AM PST
I remember that show! Swahili for Doctor.

In reply to an earlier post on Dec 27, 2012, 8:04:57 AM PST
Clarence the cross-eyed lion!

In reply to an earlier post on Dec 27, 2012, 8:06:44 AM PST
flipoid says:
Oh, I forgot--there have also been a couple I returned because they were offered for free a day or two after I bought them.

In reply to an earlier post on Dec 27, 2012, 8:09:55 AM PST
Dog Lover says:
Me too.

I take that benefit very seriously. Can't think of any other vendor/retailer with such a generous policy.

It seemed for a month or so late summer, I had to return several Kindle purchases (probably due to this vision/illness thing) because I kept either hitting the "purchase" button when I really wanted to put something on my WL or had forgotten that I already had the DTB and didn't need the Kindle version. In all these cases, though, my return was almost immediate. I'll wager that Amazon keeps (or can find) data on the length of time between purchase and return.

There was one poster who said she habitually returned books after reading them and Amazon, after either some period of time or when she'd hit some unknown rate-of-return-cap, removed that return option from her use of the system. I don't recall that she said anything else (her library, her whole account, etc.) was affected by that Amazon move.

DL

Posted on Dec 27, 2012, 8:11:20 AM PST
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In reply to an earlier post on Dec 27, 2012, 8:14:57 AM PST
Lenora says:
I agree with both Becky and Dog Lover. I'm glad it's there for the rare case of really needing it. It bothers me when I hear of someone returning a book because they didn't like it. Not a valid reason for return it IMO. I'd hate for Amazon to change their policy because of abuse.
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Discussion in:  Kindle forum
Participants:  71
Total posts:  225
Initial post:  Dec 27, 2012
Latest post:  1 day ago

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