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Dead Pixels?

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Showing 26-50 of 104 posts in this discussion
In reply to an earlier post on Dec 2, 2012 7:27:26 PM PST
[Deleted by the author on Dec 2, 2012 7:27:37 PM PST]

Posted on Dec 16, 2012 1:54:16 PM PST
Anusha says:
I received my Kindle Paperwhite last week and noticed quite a few dead pixels as I was reading the Jeff Bezos letter - which is the first thing you read when you start the device. So disappointed in the quality of the device. I thought I was imagining them because I'd had a long day at work but my boyfriend also noticed them right away without me even telling him.

We've counted about 5 of those dead pixels so far and after reading all these comments I don't even want a replacement. I'm just going to return it and hope that they release a second gen version of the Paperwhite that would have much better quality for the price I'm paying.

Right now I'm so utterly disappointed that I don't have my "self gifted" Christmas gift for this year :(

In reply to an earlier post on Dec 16, 2012 2:01:16 PM PST
 nospin  says:
It is not a common problem. There are only 15 reports of it inthis thread out of the millions sold.

If you feel disappointed, try another Paperwhite. If there are problems with your replacement, you can get a refund.

In reply to an earlier post on Dec 16, 2012 2:06:59 PM PST
Well, it's certainly common enough. It's not just isolated to the people in this thread...

I bought my girlfriend a Paperwhite for Christmas, and I'm sure hoping there aren't any problems with the pixels on it. I just had the one pixel on mine, and my replacement is fine.

In reply to an earlier post on Dec 16, 2012 2:10:12 PM PST
 nospin  says:
I know it is not isolated to people in this thread.
However, kindle problems show up in this forum all the time - this problem has not been extensive.

Posted on Dec 16, 2012 2:19:06 PM PST
It seems like at least two people just on this thread had the pixel issue with their replacement as well as with their first.

Posted on Dec 26, 2012 8:10:27 AM PST
Dana says:
I got a PW for Christmas, powered it on and had a "dead" pixel right where there loading bar was located. Called CS and a new one is being shipped out by the 31st. The unit also had uneven lighting across the bottom, so hopefully the replacement is much better. Just chiming in to let people know that I too have had a problem with the screen.

In reply to an earlier post on Dec 26, 2012 8:12:40 AM PST
The pixel problem will hopefully be better, but be aware that the very lowest strip across the bottom WILL be a little like looking at four tiny street lamps. The triangular cast, before the led lights hit the scatter array thingy is always going to show.

Four little triangles, and where they cross, four little shadows, waaaaay down at the bottom. I don't notice it at all, while reading.

Posted on Dec 26, 2012 8:20:55 AM PST
Yeah the lighting thing is normal. The darn pixel thing isn't meant to be, though. I'm surprised there hasn't been more talk about it. It seems like they should be able to manufacture them in such a way that particles don't get trapped under the screen.

I had a kindle sent to my fiancée for Christmas, and I was really happy to hear she had no "dead pixels"! She loves her kindle.

In reply to an earlier post on Dec 26, 2012 8:34:45 AM PST
I haven't heard much about pixels until the last few days. My PW's screen is glowingly beautiful! :0)

I hope they get the pixel problem and the color swirling corrected!

Posted on Dec 29, 2012 11:25:08 AM PST
Dana says:
UPDATE: I got a replacement PW and it has even MORE white pixels. I'll be sending it back for a third then giving up and buying one locally so I can check the device before purchasing.

Amazon needs to figure this problem out. My grandmother's PW she got for Christmas has several small white pixels as well but we didn't point it out and she will never see it. My mother's PW is fine and the lighting strip is very uniform.

Posted on Dec 29, 2012 1:29:46 PM PST
[Deleted by the author on Jan 4, 2013 10:10:26 AM PST]

In reply to an earlier post on Dec 29, 2012 1:42:19 PM PST
Actually, they're not even pixels but rather are dust or something that was trapped under the screen during manufacturing (just to get technical for no reason!).

Whatever is easiest for you, either taking it back to where it was purchased, or getting on the Amazon help (click the contact us button somewhere--ctrl F then type "help" or "contact us" or something). I went through Amazon customer support, and they were super nice and sent me a replacement. Once I got the replacement, I sent the other one back. I bought mine through Amazon, though.

In reply to an earlier post on Dec 30, 2012 9:26:04 AM PST
Last edited by the author on Dec 30, 2012 10:33:46 AM PST
Dana says:
I know they're technically specks of dust/dirt/air underneath the screen. :P

This morning I called amazon and they're sending me a third replacement. I'll be sure to tell you all about it. If the third device is a bust i'm going to forego the amazon store and go to my local best buy where i can ask to open the device in person to check for defects.

Best of luck to everyone else.

In reply to an earlier post on Dec 30, 2012 11:16:50 AM PST
[Deleted by the author on Jan 4, 2013 10:10:11 AM PST]

In reply to an earlier post on Dec 30, 2012 11:20:38 AM PST
yes, definitely Sue! Those books are tied to that account forever, as far as i know, whether you like it or not. :)

I've got a ton of books on my account and have had them on many different Kindles. they'll be in your archived items. Hope this all makes sense.

In reply to an earlier post on Dec 30, 2012 2:13:19 PM PST
Claypitcher says:
We've gone through three (3!) Paperwhites and ALL of them have had multiple bright white spots on the screen. The latest we received has the least and we were hesitant to go through the replacement process for a third time, but after reading these comments of how so many others are having the same problem, we'll be returning ours and hoping Paperwhite #4 will finally work out.

In reply to an earlier post on Dec 30, 2012 2:24:02 PM PST
It sounds like I've been lucky to get a good one as a replacement, and for my fiancee to have gotten a good one for her first! Other than this problem, it really is a great unit. But this is a pretty bad problem.

Posted on Jan 3, 2013 10:35:36 AM PST
I received my first PW on the 2nd. It had 2 'dead pixels' in the lower portion of the screen, about an inch from the bottom. I called Amazon CS and they are sending a replacement out via UPS 2-Day. I am hoping for a perfect unit, but after reading various threads I am expecting it to take a few replacement units to get it right. At least the amazon replacement process is mostly painless.

In reply to an earlier post on Jan 3, 2013 10:40:05 AM PST
If I was more ambitious (I'm not), I'd try to track the geographic locations of where all the bad PWs came from, compared to those of us who got perfect ones the first time.

But I'm not THAT interested; just a passing "Hmmn...I wonder..."

Posted on Jan 3, 2013 1:48:54 PM PST
Dana says:
I received my second replacement PW, so my third overall, and while there are no dust specks aka "white/dead" pixels to be found, the "expected" uneveness of the lighting across the bottom is very bad. Compared to the first two units the third unit has noticeable differences in color where the lighting is uneven, in the form of blue splotches that extend up into the screen. The first two units has reasonable/acceptable levels of uneven lighting but the third is distracting.

SO.....I'm going to sit on it a week and see if the exaggerated uneven lighting is too distracting. A fourth PW seems to be rolling the dice and after finally getting one without "dead" pixels, i'm nervous to send it back b/c of lighting issues.

Am i crazy for complaining about a $140 device? Why is Amazon's manufacturing process for these devices so varied and poorly controlled? Womp. I'll report back once again.

How "blue" are your uneven areas on the bottom? Again, i know Amazon confirmed there will be some uneven lighting due to the devices design, but my third unit is terribly uneven.

Posted on Jan 5, 2013 3:52:30 PM PST
I have today just found out that there is actually DEAD PIXELS. I've seen people go on about how they aren't, but these defiantly are! Plus, I have found more than at least 5 bright small spots, and also scratches on the screen which can only be seen on an angle. This is my third replacement, and I'm hoping to get rid of this, for my money back. And then to maybe try a different store to see if they have any of the same problems with there stock. If they do, my two options are to 1)Get rid of Kindle Paperwhite and never buy again(Which I hope not to, because I love reading and these thing's are amazing!). 2)Buy from Amazon and use customer support more often if there are problems, and or needing a replacement.

In reply to an earlier post on Jan 5, 2013 3:57:28 PM PST
The things I've been referring to as "not 'dead pixels'" are the little bright spots. Originally those are what I thought were dead pixels! Are they? Are they not? Do you have dead pixels as well? I suppose in the end, what matters is that something ain't right.

Don't give up though! There are lots of good Paperwhites out there. I think it's worth it for everyone who's unhappy to keep at it until they get a satisfactory one. Amazon would probably agree with me. I've enjoyed every generation of Kindle since the second (never had the first-gen, but I was converted), and the Paperwhite is a really great upgrade, at least in my opinion.

Posted on Jan 5, 2013 4:24:37 PM PST
technically, for us hair-splitters, e-ink readers have micro-capsules and not pixels. The observed problem most people are reporting is most likely dust or defects between the light reflective layer and the display screen.

In reply to an earlier post on Jan 5, 2013 4:28:53 PM PST
That's what I'd thought, that it's dust stuck in there during manufacturing or something.

Didn't know that about the capsules, though. Interesting. Do micro-capsules function basically as pixels? Pretty amazing when you think about it, little e-ink micro-capsules...
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Discussion in:  Kindle forum
Participants:  55
Total posts:  104
Initial post:  Oct 8, 2012
Latest post:  Jul 7, 2016

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