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Customer Discussions > Kindle forum

Kindle Fire HD kills my internet connection

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Showing 26-50 of 121 posts in this discussion
In reply to an earlier post on Dec 16, 2012 6:07:03 PM PST
SK Yaguchi says:
Did you receive a final solution to this issue? I am using the same router as you and just bought a Kindle Fire HD and after about 10 minutes I lose connection even though it still says connected.

In reply to an earlier post on Dec 17, 2012 5:16:43 AM PST
Brice Hope says:
Not officially. I have yet to hear back from Amazon customer service, and it's been about a week since I've last heard from them.

My current solution is I disabled WISH (Wireless Intelligent Stream Handling) on my router and things seem to better. I'm not 100% sure it solved the problem just yet, but I haven't experienced a disconnect since changing the setting on my router. Right now both the Kindle's are wrapped up and under the tree, so I won't know if the problem persists until after Christmas. Hope this helps.

Posted on Dec 17, 2012 6:25:12 AM PST
I finally talked to Amazon Support again last week and the only thing they can tell me is that the Kindle is defective and needs to be replaced. We really need to get this problem fixed!

In reply to an earlier post on Dec 25, 2012 3:41:21 PM PST
I have the same router and issues with both of my kids kindle fires.

Posted on Dec 26, 2012 6:16:37 AM PST
So we were out of town for the holidays and I checked my step-mother's router and she is also using a Netgear Router. The entire 5 days we were there, the Fire HD had no issues and the internet never shut down. As soon as we got home last night we unloaded the car and put things away. In that amount of time, the Fire HD shut down our connection to the router.

Amazon can only give us the option of exchanging the Fire HD. So what happens if it happens with a new one? We already exchanged our router. Also she doesn't want to end up with a refurbished one.

In reply to an earlier post on Dec 26, 2012 2:12:12 PM PST
Last edited by the author on Dec 26, 2012 6:19:56 PM PST
J. Hollands says:
I HAD the same issue here, and presumed the router wasn't the issue. However, I went to Fry's and told them about the problem, and they said it was 'definitely the router'. I bought a new one, installed, it, and now the problem is solved.

Streaming Netflex on Kindle Fire HD through my new Netgear router and loving it!

Posted on Dec 26, 2012 2:26:32 PM PST
1. Tell a mobile device to forget your network then shut it off completely.
2. Reset the router by unplugging it for a minute or two. Then wait till all the lights stop flashing.
3. Now reboot the Kindle by holding the power button/switch for 30 seconds. Connect the Kindle to the wi-fi network.
4. Turn on and reconnect whatever device you'd previously told to forget the network.

Posted on Dec 27, 2012 9:53:40 AM PST
M. Warren says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Dec 29, 2012 8:04:41 AM PST
Last edited by the author on Dec 29, 2012 2:42:34 PM PST
Shiznickels says:
I also have a D-Link 655 router and got a Kindle Fire HD for my wife, its also seizing the router. I also have multiple items connected, any chance anyone found a fix for this issue?

Posted on Dec 29, 2012 8:45:45 AM PST
None yet - it has to be the Fire and not the router because we have used them in other places with similar routers and not had a problem.

Amazon's only suggestion so far is to send it back in to be replaced but she isn't willing to take the chance of getting a refurbished one or having the same problems all over again.

In reply to an earlier post on Dec 29, 2012 8:48:55 AM PST
It would be nice to know who you're replying to, but whatever. If it works with "similar" routers (whatever they are), but not with yours, it's NOT the device and is most likely therefore your router.

Posted on Dec 29, 2012 8:59:23 AM PST
It isn't the router - the router has been replaced as well. As for a "reply to" isn't really isn't completely necessary in a discussion thread, as we are basically replying to all.

Plus if it was the router, we would have the same issues with the Fire HD 8.9 we purchased a month after the one causing issues.

Posted on Dec 29, 2012 8:59:38 AM PST
Brice Hope says:
There is a general conflict with the Kindle fire and some routers. As I stated in an earlier post, I have multiple devices (2 iPhones, iPad, 3 iPod touches,Wii, 4 laptops, and 2 Roku XDS) and they all work perfectly fine. That is until a Kindle Fire is powered, then the router drops all the wireless clients from the network. The Kindle Fire is the common denominator.

In reply to an earlier post on Dec 29, 2012 9:01:12 AM PST
 nospin  says:
Reply to is common courtesy on this forum.

If you have isolated your problem to the one device, return it. Refurbs are a non issue.

In reply to an earlier post on Dec 29, 2012 9:03:27 AM PST
Is this not what you just said? I'm pretty sure it is.

"None yet - it has to be the Fire and ****not the router because we have used them in other places with similar routers and not had a problem.****"

Posted on Dec 29, 2012 9:15:36 AM PST
jsh1120 says:

The fact of the matter is that about 99% of these problems are, in fact, related to the router. It does NOT matter if other devices perform appropriately. Here is a simple test. Take the KF to a location with a public wifi network. Try to connect. If it works, the problem is not with the Kindle Fire. If it doesn't work, contact Kindle CS.

Now, if you make it this far, try the following.

() Reboot the router. If that doesn't work...

() "Forget" the wifi network for all devices you typically connect. Reboot the router. Reboot the KF. Connect ONLY the KF. If it doesn't work, contact Kindle CS.

() Otherwise, connect each of the other devices you typically use with the router.

() If you still experience problems, purchase a new router from a source to whom you can return it. Set it up and see if the new router solves your problem. If it doesn't, return the router.

Apple devices are notorious for creating interference on a router with non-Apple devices. Likewise, some routers have a limit on the number of simultaneous connections. Relatively few users ever bother to update the firmware in their routers. This frequently leads to a problem a newer devices are added to a network. Finally, routers sometimes die a slow death, losing connections intermittently and then more often. You can spend time updating firmware and tracking down problems. Do this only if your time is worth about $.10 an hour. Otherwise, purchasing a new router is much less frustrating and ultimately cheaper.

In reply to an earlier post on Dec 29, 2012 9:18:18 AM PST
I think you have the first two steps out of order, for all it matters. Apparently, if it's not some magical solution out of thin air, people don't actually want help but to whine.

In reply to an earlier post on Dec 29, 2012 9:21:44 AM PST
jsh1120 says:
Yes, I know. But since rebooting the router is simple and quick and solves the problem most of the time, I placed it at the top of the list. And yes, I also know that whining is infinitely easier than actually fixing a problem.

In reply to an earlier post on Dec 29, 2012 9:40:17 AM PST
Okay, I see. Thanks. I just thought it might be easier to not have to do the redundant steps if the router reset doesn't work.

In reply to an earlier post on Dec 30, 2012 3:33:09 PM PST
Sefirot says:
Hi. Just wanted everyone to know I increased my Uverse Internet to 24 and my kindle doesn't even go to seek anymore. So yes, it needs lots of juice for streaming movies from Netflix, huluplus or amazon video.

In reply to an earlier post on Dec 30, 2012 3:35:45 PM PST
Sefirot says:
When I take my kindle to mcdonalds or Starbucks I cannot stream movies without it going to buffering. Yet I can use my laptop and watch a movie without any trouble. The trouble is the product.

In reply to an earlier post on Dec 30, 2012 3:38:37 PM PST
laptops have lots of memory and virtual disk space to assist in buffering. You can't compare streaming with a laptop with a hard drive to streaming with a tablet.

In reply to an earlier post on Dec 30, 2012 3:41:48 PM PST
Sefirot says:
Interesting. Thanks for that bit of knowledge, always confusing for me when my laptop would work but not my tablets.

In reply to an earlier post on Dec 30, 2012 3:44:16 PM PST
Jazzy_Jeff says:
Not only memory but a more powerful video card and processor. It all plays a part.

Posted on Dec 30, 2012 3:48:45 PM PST
Just as an FYI, WiFi issues are the number one complaint with any tablet. Just Google "<tablet name> wifi problems" to see what I mean.

Many WiFi issues are sourced at the router, but it could simply be a setting that needs to be changed. Also, putting two tablets side by side to test isn't a great idea, because the wifi transmitter puts out a signal in a dipole fashion (like a magnetic field) and the signal from one of the tablets could interfere with the other, causing one device to perform sub-optimally.
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Discussion in:  Kindle forum
Participants:  63
Total posts:  121
Initial post:  Sep 23, 2012
Latest post:  Sep 1, 2015

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