Your Garage Best Books of the Month STEM nav_sap_plcc_ascpsc Amazon's Choice Computers Limited time offer Luxury Beauty Handmade Mother's Day Gifts Shop Popular Services siliconvalley siliconvalley siliconvalley  All-New Echo Dot Starting at $49.99 Kindle Oasis Nintendo Switch Shop Now disgotg_gno_17
Customer Discussions > Kindle forum

warning caution kindle fire glass shatters

Sort: Oldest first | Newest first
Showing 51-75 of 204 posts in this discussion
In reply to an earlier post on Feb 28, 2012, 7:41:05 AM PST
Motherof2 says:
No but give me the respect I deserve when I call with a concern and not instantly act like I want a free kindle when those words never came out of my mouth. I don't think that is too hard to ask. Every customer who calls is different, she may of had 20 others who called and did want a free one, but that is her job, don't take it out on me. I wanted her to send it up that it broke this easily, I work for a tech company I know how issues like this are handled, I didn't do anything outside of what my company would have wanted done. So no you can keep assuming I'm an A$$ but really I'm not. Thank You.

In reply to an earlier post on Feb 28, 2012, 7:42:10 AM PST
Motherof2 says:
I didn't drop it... read what what happened. I was just trying to be nice and let people know they break extremely easily. Just being nice that's all.

In reply to an earlier post on Feb 28, 2012, 7:42:58 AM PST
Last edited by the author on Feb 28, 2012, 7:51:01 AM PST
Motherof2 says: "It SHOULD NOT have broken that easily!"

Yes it should. Glass is glass. Period. Gorilla Glass (made by Corning) has always shattered if it happens to hit in exactly the right way ever since it was first introduced into consumer products over 2 years ago. It is more resistant to breakage over all types of hits, but it still will break. Just because you happened to have an incident where it shattered does not make it "defective". It means your incident just happened to have something hit the glass in exactly the right way. Same as with every other shattering incident over the past 2 years. It's not often, but it does happen.

"and let people know they break extremely easily"

No, they don't. Your's hit perfectly face down in such a way as to shatter the glass. This has been known to be the "perfect" way for the Fire to hit to cause the screen to shatter since drop tests done were by various electronics blogs before the holidays. It can handle drops of up to 6 ft onto concrete and not break in pretty much every angle except screen down perfectly flat.

In reply to an earlier post on Feb 28, 2012, 7:43:56 AM PST
Motherof2 says:
Yes thank you that is what I plan to do. I know amazon is a great company, I figured they would want to know that this happened. I have never seen a screen loose little pieces like this one did.

In reply to an earlier post on Feb 28, 2012, 7:44:36 AM PST
You can always complain in the email they send you after every customer service encounter.
If you reply with No, this did not help, it will be bumped up a level.

In reply to an earlier post on Feb 28, 2012, 7:45:56 AM PST
Last edited by the author on Feb 28, 2012, 7:47:44 AM PST
Does it really matter who dropped it? It fell at the right angle and shattered and your stating an opinion (based on a single experience) mindless of the fact that it is not a wide spread issue. The average person should be smart enough to know not to drop a device with a glass facing face down and expect it to come through 100% of the time.

In reply to an earlier post on Feb 28, 2012, 7:46:02 AM PST
Canon? Really? They fixed my PowerShot Elf twice on their dime, well after the warranty had expired. The last time it was almost 8 years old. When I bought a new camera, I bought another Canon.

Posted on Feb 28, 2012, 7:48:21 AM PST
If a Kindle Fire falls off the counter on to the floor and breaks while everyone is out of the house, will the display shatter?

In reply to an earlier post on Feb 28, 2012, 7:48:26 AM PST
You HAD to have gotten a cranky rep! Was it a regular Amazon rep, or a ~Kindle~ CS rep?

My Fire choked and died about 2 weeks ago; it stopped charging, no matter what I tried. I called Kindle CS (866-321-8851), the guy asked me 3 questions: Was it dropped? Did it come in contact with any water? Had any pressure been applied to the screen in any way besides finger-touch?

In my case, the answer was "No," and a new Fire was on it's way to my house in a matter of minutes.

However, in your case, the answer to the 1st and 3rd questions would both be partially, "Well...kinda...I let it flop down face first on a hard surface." Regardless of whether YOU FEEL that the product "shouldn't" break that easily, you STILL did prop the sucker up in such a way that it COULD flop over face down on a hard surface.

So... yeah. They might ask, "What'd you do to it?"

In reply to an earlier post on Feb 28, 2012, 7:48:35 AM PST
Most people are thrilled at how quickly and easily Amazon replaces broken Kindles.

Several months ago, my husband dropped his 18-month-old DX, so we went to Target to purchase a replacement. For one reason or another, we had trouble registering the Kindle, so we called Kindle CS. We asked them to de-reg the broken one while they were at it, and they offered, *offered*, a great deal on a refurbished DX.

I don't know whay you have such an issue with them offering to replace your broken Fire.

Posted on Feb 28, 2012, 7:59:33 AM PST
Doc Hatter says:
I got sent a replacement kindle IN AFGHANISTAN. I don't know what customer service you were talking to, but they don't ship their products to APO AE addresses... but they did it for me. Shoot, if they can do that, I don't know what they could have done to have been horrible service to you. They didn't bring you coffee or something? an side note, kindles don't do so hot when slammed in up-armored HMMVV doors. Just... don't do it.

In reply to an earlier post on Feb 28, 2012, 8:07:17 AM PST
The kindle fire isn't a toy. Who knows how the glass broke. You could say that anything in your home is a hazard, dishes, glasses. You can't expect Amazon to replace your kindle because of a mishap. I don't believe the glass just broke. Amazon has been more than fair everytime I dealt with them. If ebay sells replacement glass its because people just have mishaps and accidents happen.

In reply to an earlier post on Feb 28, 2012, 8:09:09 AM PST
Sounds to me like you or your child dropped the kindle.

In reply to an earlier post on Feb 28, 2012, 8:19:17 AM PST
Oh, I believe it; it doesn't stretch my imagination that much to believe that it was propped up against something on a countertop or table, and the bottom edge simply slid backwards, and the glass face smacked down.

I can totally see it happening, fluke though it may be. I think what sort of hacked people off was the "WARNING! WARNING! DANGER WILL ROBINSON!" surprised-it-broke tone.

I BELIEVE it broke just how she said it did. But I'm not SURPRISED, nor am I outraged. Glass breaks. Yup.

In reply to an earlier post on Feb 28, 2012, 8:21:48 AM PST
I am also wondering about whether any temperature variations played into how it broke. If it had been near hot cooking for example or just came in from extended time outside.

Does anyone know anything about susceptibility of gorilla glass at temperature extremes?

In reply to an earlier post on Feb 28, 2012, 8:22:21 AM PST
New Girl says:
Hey Doc, I am guessing that most everything that is slammed in up-armored HMMVV doors is going to be hurtin'.

Thank you for your service!

In reply to an earlier post on Feb 28, 2012, 8:24:25 AM PST
Good point. I figured out that the bottom 1/3 of my Fire gets inordinately hot when it's charging ~while~ streaming. So I've learned not to try to do both at the same time.

I know the OP said neither of those things were going on, but you mentioning the temperature thing does give me pause to wonder. Hmmmmn...

Posted on Feb 28, 2012, 8:30:47 AM PST
How oddly coincidental that I just now opened this thread for the first time.

You see, my fire just fell, less than five minutes ago, onto my tiled kitchen floor (from my table) and landed face down. Its cover was open when it fell from a height of nearly three feet.

You can bet I was praying hard when I picked it up.

To my great relief, it's still perfect and works exactly as it did before it fell..

Phew. What a relief! I was very lucky. I know. I've also just promised it (and myself) never to be so careless with it. Ever again. Ever. :-)

In reply to an earlier post on Feb 28, 2012, 8:33:45 AM PST
Wow, I can just see the cover fluttering open as it fell.

I would never had that luck.

In reply to an earlier post on Feb 28, 2012, 8:47:45 AM PST
King Al says:
To quote John McEnroe, "You cannot be serious!" You'd have to be an idiot to not realize a drop from a table can shatter glass.

Posted on Feb 28, 2012, 8:51:21 AM PST
Even worse, nospin. I'm the one who got up and left it with the cover open. *Shudder*
I've also sworn never to do that again, either. :-)

In reply to an earlier post on Feb 28, 2012, 9:08:35 AM PST
January says:
You dropped a piece of glass face down on the floor. What did you expect to happen?

As for for comment "I don't even want this thing in my house with my daugher if it can break this easily", all I can say is OVER REACTION! I mean, come on, unless you keep your child wrapped in bubble wrap eventually she is going to come across broken glass. Don't you drink from glass tumblers? Do you have mirrors?

While it is sad that you broke your Kindle, I don't see it as some cataclysmic health disaster that is going to endanger the youth of America.

As for Amazon not replacing the screen, that is true. They have never offered repairs to any of the Kindle models. Did you call CS and politely explain that you had broken the screen on your Kindle or did you call and scream at them? Sugar wins every time. Your Fire is still under warrenty. If Amazon offers some kind of replacement, take it and sell it...or don't take it and continue to blame Amazon for your carelessness and the fact that boo-boos happen.

Posted on Feb 28, 2012, 9:57:13 AM PST
Motherof2 says:
Called Amazon again today... Did get a different service rep and things went great!!!! Very happy now, they listened and understood what I was saying, I was not treated like an idiot. I tend to over react when people are disrespectful to me. I'm glad my confidence is restored in Amazon.

In reply to an earlier post on Feb 28, 2012, 10:00:34 AM PST
I'm glad to hear that. What solution did the second rep offer that was different from what the first rep offered?

In reply to an earlier post on Feb 28, 2012, 10:05:53 AM PST
Thanks for reporting back.
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum

  Discussion Replies Latest Post
Critical Software Update for Kindle E-Readers
0 Mar 23, 2016
Welcome to the Kindle Discussion Forum - A Congregation of Kindle Enthusiasts
0 Mar 20, 2015
The Cloud should have all purchased Kindle books available to all devices 1 2 seconds ago
Kindle Oasis 0 28 seconds ago
Hindi Dictionary 6 2 minutes ago
free books 5 4 minutes ago
87th RAOK Let the winter fun begin! 7075 13 minutes ago
Kindle Fire won't accept my wi fi password 118 31 minutes ago
Fire HD8 won't play transferred movies offline 1 40 minutes ago
We're Quirky And Proud Of It! Join Grace The Bichon, Mighty Mouse, Snapper, Wookie The Hound, Pear Eating Turkeys, Cats Playing Ice Cube Soccer And A Herd Of Giraffes! No Rude Big Goats Allowed! Tally Ho! 9624 44 minutes ago
how to connect kindle fire hd to windows xp 32 46 minutes ago
how to get your book ranked on Amazon 3 51 minutes ago

This discussion

Discussion in:  Kindle forum
Participants:  57
Total posts:  204
Initial post:  Feb 28, 2012
Latest post:  Apr 24, 2015

New! Receive e-mail when new posts are made.
Tracked by 5 customers