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Customer Discussions > Kindle forum

Kindle Fire: Web browser will not open.


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Showing 51-75 of 155 posts in this discussion
In reply to an earlier post on Jun 13, 2012, 6:55:01 AM PDT
Last edited by the author on Jun 13, 2012, 6:57:44 AM PDT
Q says:
Oh, you're right. You can't clear the cache if you can't open the browser!

You don't open the browser to fix that. Instead you go to the Fire's setting *outside* of the browser. So ignore what I said above about 'Clear cache & history'.

Instead, just try the "Force Stop" steps above. I've edited the above to correct my mistake.

Posted on Jun 22, 2012, 9:47:57 AM PDT
s. ashmore says:
Awesome! It worked. Thanks!!!!

In reply to an earlier post on Jun 22, 2012, 3:43:27 PM PDT
Tiago Moraes says:
It worked, thank you very much.

In reply to an earlier post on Jun 24, 2012, 5:22:01 PM PDT
loela says:
Awesome! Thanks Q

Posted on Jun 25, 2012, 6:35:59 AM PDT
a.mark says:
I really appreciate this thread. Saved me a lot of time. thank you very much.

Posted on Jun 25, 2012, 7:15:03 AM PDT
Rachel V says:
Thank you Q! O had to clear data from the "gear" but am glad my browser is working again!

Posted on Jun 25, 2012, 8:25:07 AM PDT
S.C. says:
Thank you so much, I almost cried thought my kindle was sick...lol I'm an a happy woman now, thanks :)

In reply to an earlier post on Jun 27, 2012, 3:15:23 PM PDT
Emma Daniels says:
Thank you! The first thing I do when I get home is fire up my...well, Fire. When it wouldn't open a browser I got borderline dysfunctional. Thank you so much.
-Missy Danielson

In reply to an earlier post on Jun 29, 2012, 9:24:44 PM PDT
olgia says:
Thanks for this. I was having a similar problem, but now it all works good. Thanks so much!

In reply to an earlier post on Jul 6, 2012, 9:12:50 AM PDT
kes says:
Thanks worked for me!

Posted on Jul 6, 2012, 2:10:00 PM PDT
I had the same exact problem and this worked for me too. Thank you so much.

In reply to an earlier post on Jul 6, 2012, 7:28:17 PM PDT
Thank you so much!!!! I thought I would never figure it out.

Posted on Jul 8, 2012, 1:18:14 AM PDT
bblynt says:
Yaaayyyyy!! Thank you so much!

In reply to an earlier post on Jul 8, 2012, 4:08:26 AM PDT
tlbrooks says:
worked for me too. any reason why this happens? It looks like a lot of people have experianced the same thing

In reply to an earlier post on Jul 8, 2012, 10:55:27 AM PDT
You are awesome! Thanks so much, worked for me too!

Posted on Jul 12, 2012, 3:44:12 PM PDT
Shaheen13 says:
This was awesome! Thank you, it worked for me!!

In reply to an earlier post on Jul 12, 2012, 6:34:40 PM PDT
Just wanted to thank you for being so awesome! I could not get the web to work for over a day and after trying this it was instantly fixed! This is my 2nd kindle since Xmas and I was very discouraged when it started to act up. Thx again!

Posted on Jul 13, 2012, 10:00:37 AM PDT
luvstropic says:
Kindle Fire web browser works but game page on USA Today website will not load?

Posted on Jul 13, 2012, 10:04:52 AM PDT
luvstropic says:
Kindle Fire web browser works but game page on USA Today website will not load?

In reply to an earlier post on Jul 13, 2012, 10:13:17 AM PDT
Q says:
luvstropic,
Sounds like a setting in the browser or some incompatibility with a script on the particular web page.

1) go into your browser settings:
* open browser > menu "ladder" icon at the bottom > Settings
* Acceleration OFF
* Flash ALWAYS ON
* JavaScript ENABLED

If the page still doesn't load or work properly, you could try loading that game page via a different browser like Maxthon (appstore) or Dolphin HD (GetJar.com).

Note that many people state they have problems with certain sharing social site pages with games like via Yahoo, so this problem may just be an Android compatibility issue that is not presently fixable.

Posted on Jul 13, 2012, 10:16:34 AM PDT
Last edited by the author on Jul 13, 2012, 10:22:23 AM PDT
Q says:
To those just coming to this thread, if your Fire's browser is having tabs that reopen themselves or the browser refusing to open and stay open, here is the summary of the sort-of fix (works for some but not all).

Some just switch to a different browser, but if you want to keep using the Silk default Fire we browser, here's what you can do.

Try this (if the first thing works, no need to do the second one):
* Go to your HOME page
* Gear Wheel (upper right) > More... > Applications
* Set upper drop-down filter menu to "All Applications"
* Swipe down to "Browser"
* "Force Stop"

Now see if your web browser works. If not, then do the above again, only this time add:
* "Clear Data"

'Clearing Data' will unfortunately wipe out your browser bookmarks and passwords but should get the Silk web browser started. Be sure to do the below steps within the web browser to finish setting it up:
* Open the web browser
* Click on the Menu icon (washboard look) on the bottom bar
* Settings
* Re-enable Flash by setting it to "Always On" or "On Demand"
* Be sure JavaScript is still enabled
* Acceleration OFF

___________________________

NOTE: You *can* backup (and later restore) your web browser's bookmarks if you want to, before you reset/clear data on the web browser. I use the app "Backup Master" available free at GetJar.com.

To get that app, you *must* do it via the Fire. You go to GetJar.com and download their GetJar app. Install it on the Fire and then launch the app. Via the GetJar app, you can search & download Backup Master.

In reply to an earlier post on Jul 13, 2012, 10:25:12 AM PDT
luvstropic says:
Thank you. Got the puzzle page to load but keyboard will not appear. I see that this was asked in December and still has not been solved. Anything new developed?

In reply to an earlier post on Jul 13, 2012, 10:51:22 AM PDT
Last edited by the author on Jul 13, 2012, 10:52:40 AM PDT
Q says:
No, nothing new that I know of. Others get their game pages to load but the page then becomes unresponsive (like no keyboard).

Sometimes, the trick is to load the page in "desktop" view instead of the default "mobile" ... but that doesn't always work.

This seems to be an Android browser issue, not Amazon. I'm not sure if Android 4.0 has fixed this as I don't use online gaming.

In reply to an earlier post on Jul 15, 2012, 8:52:32 AM PDT
Yay! Thanks this solution worked like a charm!!!!

In reply to an earlier post on Jul 15, 2012, 1:31:00 PM PDT
Sipsie says:
This worked for me! Thank you!
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Discussion in:  Kindle forum
Participants:  125
Total posts:  155
Initial post:  Jan 1, 2012
Latest post:  Aug 26, 2014

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