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Customer Discussions > Kindle forum

kindle touch problems.

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Showing 76-100 of 124 posts in this discussion
In reply to an earlier post on Feb 19, 2012, 1:20:47 PM PST
I am having the exact same problemas Evita et al. Me, I am taking it back for a new one.

In reply to an earlier post on Feb 19, 2012, 1:44:10 PM PST
Nia John says:
I took mine back and got the regular Kindle. I like it so much better. Much easier to turn pages too.

Posted on Feb 19, 2012, 7:56:16 PM PST
my kindle touch wont show the text bar at the bottom of the page of a book i'm reading. Why?

In reply to an earlier post on Feb 19, 2012, 8:10:48 PM PST
Hold The Power Button For 20 Seconds.

Posted on Mar 10, 2012, 8:07:29 PM PST
C. Rye says:
I have had my Kindle Touch for several months and it's always been fine...always connecting to wifi and being able to read books. But recently my Kindle will not connect to ANY Wifi source, whether at home or a public one. I am so frustrated! I have updated the software and everything. Any advice? Please :)

In reply to an earlier post on Mar 15, 2012, 11:32:06 AM PDT
C. Rye, I had the exact same issue with mine and a factory reset cleared it right up. Hope this helps.

In reply to an earlier post on Mar 15, 2012, 11:35:49 AM PDT
♥ Ann says:
I'd try a reboot first. A factory reset is a little drastic for most issues.

Go to Home -> Menu -> Settings -> Menu -> Restart, or press and hold the power button for a full 30 seconds, then release and wait for it to restart.

Posted on Mar 15, 2012, 11:36:21 AM PDT
I did many, many restarts and only the factory reset fixed the issue.

Posted on Apr 2, 2012, 10:05:33 AM PDT
GeoffCoo says:
My home button doesn't respond at all. I have to do a hard restart, by holding the on/off key for 20 seconds everytime I want to go to the home page.
Very frustrating. Has anyone else had this problem?

In reply to an earlier post on Apr 2, 2012, 10:06:38 AM PDT
I would call Amazon. That isn't typical.

Posted on Apr 18, 2012, 9:14:21 AM PDT
I just got a kindle touch, and it won't hold a charge. Comp[letely drained in 2 days and now it won't charge up at all. I was really hoping to taking it comping tomorrow, what can I do?

In reply to an earlier post on Apr 18, 2012, 9:18:49 AM PDT
Call Amazon.

In reply to an earlier post on Apr 18, 2012, 9:33:01 AM PDT
Lanora: Did you by chance load a lot of books on it? If so, it could still be indexing them, which tends to drain the battery much faster than usual. The not charging problem, however, is unusual. How do you determine that it isn't charging?

Posted on Apr 30, 2012, 2:06:46 PM PDT
I have just taken delivery of my Kindle Touch. I have downloaded a free book just to test everything is okay.
My issue is that I would like the screen to be brighter when I'm reading. Is there a setting to increase the brightness?
Advice please?

Posted on Apr 30, 2012, 3:13:26 PM PDT
There is no setting for screen brightness because the electronic ink screen does not use a light. The brightness is entirely dependent upon how much light you have in the room, just like reading a book.

In reply to an earlier post on Apr 30, 2012, 11:14:42 PM PDT
Ok, thanks...I will stop looking !!
Cheers Bruce.

In reply to an earlier post on May 1, 2012, 4:16:27 AM PDT
But if your screen's contrast is significantly worse than the images here: Kindle Touch You should probably contact Kindle CS, you may have a defective unit.

In reply to an earlier post on May 1, 2012, 4:22:41 AM PDT
Your Kindle is probably version 5.0.1
You need 5.1.1 which supposedly fixes all touch problems.

In reply to an earlier post on May 1, 2012, 4:24:43 AM PDT
they are very difficult to understand.
Took 2 1/2 hours before I finally gave up trying to have them download version 5.1.1
They seem to know what to do, they just can't get it done.

In reply to an earlier post on May 1, 2012, 4:34:57 AM PDT
I think you just had bad luck. Many, or most of the people on the Kindle CS team are excellent. Also if they are difficult to understand, try using the "chat" feature instead. Accents are a lot less bothersome in text. (See, you can't even tell that I am typing this in sort of a Cockney-Hyderabad-Melbourne Brogue.)

In reply to an earlier post on May 1, 2012, 4:41:49 AM PDT
Interesting idea.
Wonder how long a 21/2 technical phone conversation would be using "chat"?

Posted on Jun 16, 2012, 11:32:44 PM PDT
Last edited by the author on Jun 17, 2012, 12:29:29 AM PDT
@A. johnson have you tried restarting your kindle?

disregard this post, I didn't realize I was responding to a post that was as old as it was

In reply to an earlier post on Jun 17, 2012, 12:09:36 AM PDT
Jenna, did you notice that you are responding to a very old post?

Posted on Jun 17, 2012, 12:27:39 AM PDT
no apparently I did not >.<

Posted on Jun 18, 2012, 12:10:16 PM PDT
kindle crazy says:
I've had a Kindle with key board for a 1.8 years and it just stopped connecting to my home wi-fi. I spent 5 hours with both Kindle support and my network provider trouble shooting it. Kindle Support finally determined my device's wi-fi antana was not working anymore. I'm just wondering if this has happened to other owners and if they were able to salvage the device.
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This discussion

Discussion in:  Kindle forum
Participants:  60
Total posts:  124
Initial post:  Dec 26, 2011
Latest post:  Jul 22, 2013

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