Amazon Vehicles Oct16 Amazon Fashion nav_sap_plcc_ascpsc Electronics Holiday Gift Guide Starting at $39.99 $25 Back with $50 Purchase Cozy Knits Book 2 or More Hours of House Cleaning on Amazon fin fin fin  All-New Echo Dot Starting at $89.99 All-New Kindle Oasis hhnsweeps Shop Cycling on Amazon STEM
Customer Discussions > Kindle forum

Problem With Kindle Fire HD and Verizon Email

Sort: Oldest first | Newest first
Showing 101-125 of 287 posts in this discussion
Posted on Dec 1, 2012 5:43:04 AM PST
swiv says:
same problem with a talktalk email account, seems to be rubbish programming of the app, perhaps I should have stuck to ipads.

In reply to an earlier post on Dec 1, 2012 6:52:23 AM PST
jsh1120 says:
Or simply use K-9 or Kaiten.

K-9 Mail

Kaiten Mail

Posted on Dec 1, 2012 9:40:57 AM PST
F.J. says:
I have finally gotten the default email app on Fire HD to work with my email provider. An upper level tech, one of many with whom I spoke, pointed out me to the fact that on my desktop computer my Thunderbird reader was set to delete msgs from my Cox.Net server after reading. After setting the reader NOT to delete after opening, I have been able to receive messages on the Fire HD. It's a moot point by now, because the K-9 app is far better and easier to use than Kindle's default app. The K-9 was always able to access my Cox mail server without any further tweaking. Now, if K-9 would only change their icon to something tamer.......

In reply to an earlier post on Dec 1, 2012 10:27:14 AM PST
jsh1120 says:

If you're willing to pay $5 you can get "Kaiten" (K-10) that's the tablet optimized version of K-9. Its icon is a red British Post box. Very cool. :)

In reply to an earlier post on Dec 1, 2012 10:56:45 AM PST
Fred W. says:
Yes...but I am a dog lover and I am ok with the K-9 icon:-)

I used K-9 but decided to upgrade to Enhanced Mail. Also does not need any tweaking and EE Mail has a few more enhancements to it. It costs $9.99 but for me, as I use my HD for replying to a lot of mail it works a bit better for my needs.

In reply to an earlier post on Dec 1, 2012 11:36:13 AM PST
jsh1120 says:
I've heard good things about Enhanced Email. Good luck with it.

In reply to an earlier post on Dec 1, 2012 4:51:05 PM PST
Kat K says:
I've been using Enhanced. Works very well!

Posted on Dec 3, 2012 5:48:41 AM PST
Last edited by the author on Dec 4, 2012 7:34:00 AM PST
Cygnet says:
I have both an original KF and a KF HD 8.9. I have experienced the same problem with My original KF retrieves mail consistently. The KF HD 8.9 retrieves mail when the account is initially set up, but after a short time fails to retrieve subsequent email. I'm relieved to hear I'm not the only person experiencing this issue with the 'Other Provider' setup on the KF HD 8.9, hopefully an update is forthcoming.

In reply to an earlier post on Dec 3, 2012 5:57:39 AM PST
[Deleted by the author on Dec 3, 2012 5:58:27 AM PST]

In reply to an earlier post on Dec 4, 2012 2:15:56 PM PST
Steveydee says:
Thanks for the tip. I went to my email account and clicked the box that says "Leave mail on server". Now all is well

In reply to an earlier post on Dec 4, 2012 4:40:54 PM PST
same problem here with e-mail, finished setting it up, tried sending, sent okay, replied to the e-mail sent to test incoming and when I went back to check if the reply came in. there was no e-mail setup!!! I had just set it up and now is not there anymore.. WTH!!!!

In reply to an earlier post on Dec 4, 2012 4:45:51 PM PST
Dlee says:
Well, I have Time Warner and so does a friend of mine with a different tablet. Trying to set up her email and mine was weird. Finally, I found something on the web and I had to add the word "mobile"with a dash prior to the smtp normal word setting. That was the cincher and all is well. My suggestion is that you search something like att email Android. Android was the key word to find my answer.

In reply to an earlier post on Dec 5, 2012 5:33:35 AM PST
Spent two hours chatting with an Amazon tech rep while talking to a Verizon rep on the phone. Since this email problem seems to cross myriad providers (ATT, Cox, Verizon, etc.), the issue obviously lies with the Kindle/Amazon. The Amazon tech rep assured me they have made fixing my problem a priority. After reading these posts, I wonder. Maybe it's time to send the Kindle Fire HD 8.9 back to the store...

In reply to an earlier post on Dec 5, 2012 5:45:47 AM PST
Last edited by the author on Dec 5, 2012 5:46:26 AM PST
jsh1120 says:
Just download K-9 or Kaiten from the Amazon Appstore. Try K-9, it's free. If it works (as it almost certainly will) and you want to UI optimized for a tablet presentation, skip a latte or two and invest $5 in Kaiten.

P.S. Enhanced Email works as well.

K-9 Mail

Kaiten Mail

In reply to an earlier post on Dec 5, 2012 5:53:20 AM PST
I love my Kindle HD and wouldn't return it for anything. I bought Enhanced Email for $9.99 which works great and honestly, if they had a "genius desk" I would have gladly paid $10 to fix it and be done with it. Still too bad Amazon won't fix or compensate for this problem.

In reply to an earlier post on Dec 5, 2012 8:45:57 AM PST
lin says:
I LOVE mine, too...AND...after many chats and phone conversations (from day one when I received the HD and could not get the email to work with my Verizon acct.) and after using K-9 successfully but hating the dog icon, I told Amazon I was getting tired of the problem (they kept having me call them with tidbits of info. to try to solve the problem) and that the issue was in the app. and that they should just eliminate their app. and install the "Enhanced Mail" which WORKS FINE but costs $9.99. They felt bad, I guess - that I was finally at my wits end - and they emailed me a linc to load the $9.99 app for free.

In reply to an earlier post on Dec 5, 2012 8:49:22 AM PST
Kat K says:
Thomas..don't count on a fix anytime soon. I started this discussion (Sept.?) after several conversations and a couple of hours on the phone with Amazon. I had commitments from them for a fix, and my complaint just disappeared from their system and I would have to start all over again. I gave up, ordered the Enhanced Email app, and never looked back. I am certain that for some reason they cannot or will not address this issue. I love my Kindle Fire HD but am disappointed with Amazon.

Posted on Dec 5, 2012 8:57:45 AM PST
jsh1120 says:
Somewhere in the bowels of the Amazon email app is something that hard codes a server reference when the account is set up. If the email provider changes the configuration of a particular server (as they often do), the standard email app fails. It's beyond me why Amazon is unable to rectify this problem when other email clients (K-9, Kaiten, Enhanced Email) have no such problems but that appears to be the state of affairs at the present time.

In reply to an earlier post on Dec 5, 2012 12:28:49 PM PST
Kat K says:
Steve...just a comment: that change in settings doesn't work for me because I mainly use my desktop computer for email (business and personal), and the Kindle Fire HD is just a backup for when I'm not near my computer. That means if I'm away from the desk and checking email on my KFHD, I need it to remain on the server until I'm at the desktop later and can download it there to my computer.

In reply to an earlier post on Dec 5, 2012 2:43:53 PM PST
Jerri says:
My setting are the same as Kat K. I need to keep my email on the server until it downloads to my computer. My phone and tablets are just a back-up. It is clearly an Amazon Kindle HD software glitch since the my email works with my original Fire as well as my other Android devices (Samsung Galaxy III and Nexus 10). That being said K-9 works great. I also saved the Comcast email screen as a favorite and can access email directly.

Posted on Dec 6, 2012 10:21:54 PM PST
Last edited by the author on Dec 6, 2012 11:20:02 PM PST
C. Powers says:
I have the original Kindle Fire and now received the Kindle Fire HD 8.9. On the original kindle fire, I had the same verizon accounts, and copied those settings to the new Kindle Fire HD, with the exception, that like another poster mentioned, SSL ONLY is not an option, and that is what the older kindle fire used. I am able to send mail without any issues, but I am NOT receiving any email - it shows that I have no incoming mail, but all of it was there and present on my older Kindle Fire and android phone as well. I changed the settings to use NONE security instead of SSL just to change the port to 110 which is what my computer pop account uses, and the NEW Kindle Fire would STILL not receive any emails. I sent myself several tests from my phone and my other devices got it but not the kindle fire hd. I always leave my mail on the server until my laptop brings it to Outlook, and use my phone and kindles as a backup to reading while away from my laptop. so far, I've not been able to use the new kindle for this. The 2nd and more prevalent problem, is that Silk asks to restart itself constantly and the browser restores its tab a hundred times a day. it's so annoying that i'm using my laptop instead. I'm super surprised that they released the product before it's main functionality was quality tested.

Posted on Dec 7, 2012 9:57:06 AM PST
Kat K says:
C best I can tell from other posts, the original Kindle Fire worked just fine with email. But the problem seems to have begun with the Kindle Fire HD (I got the 7 inch version right after it came out in the September time-frame). FYI, I use my email (Verizon) exactly the same as you, that is: I leave it on the server until I download with Outlook on my desktop computer at home. My Iphone and Kindle Fire HD are strictly for backup when I am away. So, it sounds to me like the Kindle Fire HD problem with email carries into the KFHD 8.9. That said, my Kindle Fire HD 7 inch doesn't seem to have the problem with Silk that you describe.

In reply to an earlier post on Dec 7, 2012 10:23:01 AM PST
Last edited by the author on Dec 7, 2012 10:26:22 AM PST
kyboy says:
I would NOT buy K9 or any email app not provided by Amazon. The stock email app should just work, period. Amazon should recognize this as a widespread problem and make prominent what they're doing to fix it.

Having said that, we use email provided by Network Solutions and have no problem with the stock email app (that comes on the Kindle and the Kindle HD) and have no problems.

Posted on Dec 7, 2012 11:47:00 AM PST
Last edited by the author on Dec 7, 2012 11:47:56 AM PST
Kat K says:
kyboy...I hear ya! But when you talk to Amazon customer service they don' t acknowledge there is even a problem. So irritating.

In reply to an earlier post on Dec 7, 2012 7:13:41 PM PST
Last edited by the author on Dec 11, 2012 5:00:25 PM PST
James says:
My mom just upgraded to the 8.9 from the 7 and yes, it suffers from this infamous POP/SMTP email prob (unlike the 7). Our ISP is RoadRunner/Brighthouse. The email on all our other devices works fine so it seems this is most likely an Amazon prob. Like everyone else has mentioned, the old kindles don't have the issue which definitely points to the 8.9's software.

Amazon might never acknowledge the problem but should eventually offer an update which fixes the email issue plus any other bugs/issues that people/testers find. That's usually how it works with popular commercial products from big companies.

It's kinda like windows (and other OS) updates. They usually wait a good couple of months for a laundry list of bugs and improvements to pile up before releasing any major updates to fix them. Hopefully Amazon will do so within the first 90 days of its release [KFHD 8.9 is only 3 weeks old since this posting; released on Nov 16th (wikipedia)].

I know it's most annoying but remember that the email app is NOT the main feature here... Gmail is quite popular too. So let's just hang on because unless the e-books or the wi-fi stop working, don't expect a fix anytime soon. Maybe it's an android os thing vs a simple app update which might take longer to release a fix.

I installed the InoMail app in the meantime which works great but like someone said, we shouldn't have to work around their faulty app. This is unacceptable and they should fix it diligently. I also noticed that when you remove the check mark from the SMTP require authentication option and save/exit and come back to the same option, the box remains checked. Just my thoughts...
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum


This discussion

Discussion in:  Kindle forum
Participants:  86
Total posts:  287
Initial post:  Sep 26, 2012
Latest post:  Dec 9, 2014

New! Receive e-mail when new posts are made.
Tracked by 23 customers