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Customer Discussions > Kindle forum

Kindle Fire charging port getting loose

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Showing 126-150 of 1000 posts in this discussion
Posted on Oct 26, 2012, 9:36:15 AM PDT
spgreen says:
I just called Amazon yesterday because my port was loose and now wont charge at all anymore. They are sending me a new one.

Posted on Oct 26, 2012, 1:16:09 PM PDT
Andrea Zak says:
I have had multiple problems with my Kindle Fire charger becoming loose. I just received my 6th (yes 6th, you read that correctly) Fire due to issues where my previous Kindle had stopped charging. The charger always seems to become loose, lately just after 2-3 weeks of owning it. My original Fire was purchased in November 2011. Unfortunately I purchased it from BJs Wholesale Club and now cannot get a refund for the amount, only replacements through Amazon. I love the Kindle Fire but all these charging problems is getting on my last nerve. Once my warranty is expired I will not purchase a new one. I even inquired about getting a Kindle Fire HD as a replacement (since it cost the same as my Kindle Fire) but was told by Amazon that I can only receive the same exact product as a replacement. This was disappointing to say the least but now I am not even sure a newer model would matter. I wish they would change the charging port to something that would last longer and hold up. I have the 1st generation iTouch and have never had any problems charging it, it still fully charges like it was brand the sturdiness of the Apple charging port and cord. I do appreciate Amazon's Customer Service and the fact that they give a replacement Kindle Fire when issues arise.

Posted on Oct 27, 2012, 5:46:25 AM PDT
Is there anyway to prevent this problem besides putting the plug in carefully? because I'm sick and tired of having to keep replacing my kindle fire I love it but I'm tired of doing this and it's getting on my last nerve I'm only fourth kindle

In reply to an earlier post on Oct 27, 2012, 6:00:29 AM PDT
jsh1120 says:

There are a couple of things you can try. For example...

() Toss the combo wall charger/cable and purchase a high quality separate wall charger and cable. The combo shipped with the first gen Kindle Fire is, ahem, less than optimal.

() Never use the KF while it is being charged unless it is in an absolutely stationary position. Moving the KF can stress the microUSB connection. It's not really a good idea to use the KF while it's being charged, anyway. Tends to confuse the battery monitoring software.

() The problem may have nothing to do with a loose charging port. Instead, charging problems can stem from KF's battery monitor and the actual charge in the battery getting "out of sync." If that's the problem, follow the directions about rebooting and charging in the thread below.

There are less expensive cables and chargers available but the following are quite reliable. If you're having trouble with your existing charger, speak to Amazon about getting a discount of the "PowerFast" charger.

Amazon Kindle PowerFast for Accelerated Charging (not included with device, for use with the new Kindle Fire or Kindle Fire HD models)

This is a relatively expensive USB cable but it's very high quality and has the advantage of being something other than black. If you have a tangle of cables, that can be an advantage.

Cloth Jacketed / Ruggedized USB 2.0 A Male to Micro B Cable (6FT - Lifetime Warranty)

Posted on Oct 27, 2012, 6:33:09 AM PDT
Thank you oh so much! I love my kindle so know I know what to do when I get my new one thanks

Posted on Oct 27, 2012, 7:19:58 AM PDT
emily swan says:
MIne became loose recently but it still charged. After examining the micro usb I noticed that it was slightly bent. Obviously, from pulling it out and putting in so often. Figured had nothing to lose so put in usb port and gently bent it downward and it became normal again. Now it's just like when I bought it but I've learned that when you put it in and pull it out, do it on a flat service and gently pull it out. It's more fragile than I realized and can be bent easily if not careful. That's what loosens it.

In reply to an earlier post on Oct 27, 2012, 7:31:16 AM PDT
jsh1120 says:
Good for you, Emily. I strongly suspect that many of those reporting this problem have tried at one time or another to insert the microUSB cable "upside down." It's very easy to make that mistake. And the port itself is fragile enough that even doing so once can create problems.

Posted on Oct 27, 2012, 8:36:22 AM PDT
Hi again um I have a question how do you find out whether it's your plug that's not working or your kindle I tried another plug and it didn't work it just was blank no light or anything so then would it be my kindle fire? And how can you fix this?

In reply to an earlier post on Oct 27, 2012, 8:39:01 AM PDT
jsh1120 says:

I'm not sure what you mean by "plug." Do you mean the wall outlet?

In reply to an earlier post on Oct 27, 2012, 9:21:52 AM PDT
Yes I do and the other plug I used was a phone plug that fit it 

In reply to an earlier post on Oct 27, 2012, 9:31:18 AM PDT
Dlee says:
Emily, that is exactly what I do. I put my Kindle on the edge of my kitchen counter and hold it with one hand then plug in the charge cord. It is too easy to get off kilter hold both the Kindle and the cord in my hands and trying to line things up. It works great and keeps the micro charging port in good shape.

Posted on Oct 28, 2012, 6:50:23 AM PDT
P. M. Scogin says:
As a Fire owner who has had to return her original Fire for a replacement (and yes, Amazon probably has the best customer service in the whole wide world), this thread has be been very informing. Almost feel like I should call Amazon and say "oops, think I was the one who messed up, not the Fire" - EXCEPT for the fact that much of this information should have been included somewhere in the original instructions, guide or how-to and help pages.

But I do have one question - jsh1120 recommends keeping your Fire stationary if using while charging. This is something I had already thought of as that dern little port and charger or right at the bottom which is usually propped against my lap if in bed or the recliner. When I first started having problems with the my first Fire, it was one of the things I tried to stop doing as it was obvious the cable was being kept bent and their was probably pressure on the port every time I moved or shifted a bit. But he also recommends not using your Fire at all while it's charging so as not to "confuse the battery monitoring software". Well I'm partially disabled, and I use (love, adore, am addicted to) my Fire a lot! I read the news, check magazine articles, stream videos from Prime, check in on FB & email, play Words with other friends scattered about the country, etc., and I even read books on it (which I didn't really think I'ld do because of the back light but with a colored background and low light, it doesn't bother my eyes, so inbetween all the activities mentioned, I'm switching over to read a bit). The battery doesn't last that long when on-line - and though my new Fire recharges much faster than my old one (my original Fire took 8 hours or more to recharge and was super hot to the touch on the back by the end of charging), it still takes 3 to 4 hours. If I shouldn't be using the Fire while charging - well I'ld almost need another Fire so I could alternate and I can't really afford that (in fact, to be honest, wouldn't have this one if it hadn't been a gift - and yes, they are very well priced but I'm on a very strict budget). So now I'm wondering if it would be best to un-addict myself, return it to the gift giver so they can use it or give it to a grandchild, rather than just wait for this one to start having problems. I am putting it on a little easel while I recharge it or laying it on one of those lap desks with the poofy bottoms and flat tops, to keep the cable from getting bent and from moving or pulling in the port too much.

Posted on Oct 28, 2012, 7:19:16 AM PDT
Last edited by the author on Oct 28, 2012, 7:21:15 AM PDT
jsh1120 says:
P.M. Scogin,

I recommended not using the KF while it's charging because (as you noted) it can confuse the battery monitoring software (i.e. the battery is being drained while it's being charged). This can create a faulty "discharge profile" in the device and result in faulty estimates about the battery charge available. In extreme cases this can lead to the device believing it needs to be charged when it doesn't and vice versa. And if that occurs all sorts of unpredictable behavior (including shutting down or failing to charge) can result.

Here's what I would suggest for you. Invest in a better wall charger/usb cable than that provided with the first generation KF. The suggestions below will work well and the 6' cable will give you more options about the placement of the KF while it's charging. It should also eliminate the possibility that the cheap charger/cable combo provided with the KF will heat up and damage the microUSB port in the KF. I realize you're on a tight budget, but having a reliable charging system is considerably less expensive than buying a new device.

Next, to avoid confusing your battery monitoring software, download the "Battery HD" app from the Amazon Appstore and use its "battery calibration" tool to provide a reliable "discharge profile" on your KF. Once you've done so, occasionally charge the KF fully and then disconnect it from the charger and use it until you have about 15% of the battery charge left. Then connect it to the charger and let it charge overnight without using it at the same time. You shouldn't have to do this more than once every two weeks, or so. The standard recommendation is once a month but since you use your KF while it's charging quite a bit, I'm suggesting you do this more often.

With these precautions, including better charging hardware and more accurate battery monitoring software, you should be able to use your KF while it's charging without worry. Hope this clarifies my earlier post and helps in your specific situation.

Battery HD

Cloth Jacketed / Ruggedized USB 2.0 A Male to Micro B Cable (6FT - Lifetime Warranty)

PowerGen Dual Port USB 2.1A 10W AC Travel Wall Charger for Apple iPad 2, New iPad 3, Amazon Kindle, Kindle DX, Kindle Fire / Noble Nook Color / HTC Flyer / Samsung Galaxy Tab Series (USB Cable not included) - White

Posted on Oct 28, 2012, 2:11:25 PM PDT
Ian says:
I am thinking new kindle fire... that, or this:
they will fix it.
I think you should just use 1 charger(a stiff one!).

Posted on Oct 29, 2012, 7:07:33 AM PDT
P. M. Scogin says:
jsh1120 - Thanks - saving all the links and will work these into the budget. You're right - affordable and better than losing my Fire. Also copy&paste your advice to save and will follow your recommendations. Thank you for taking the time.

Posted on Oct 30, 2012, 1:54:10 AM PDT
caprice says:
Well guess I better call customer service I also got mine in dec of 2011 and I have been babing it for a couple months now but now its not charging r getting a connection at all. Should have called sooner but didn't want to be without it I have just gotten so used to doingg everything on it.

In reply to an earlier post on Oct 30, 2012, 6:25:07 AM PDT
jsh1120 says:

If you get a replacement unit from Amazon you won't have to "be without it." They'll send you a replacement you can try and then return your defective device.

Posted on Oct 30, 2012, 12:16:28 PM PDT
Nancy says:
Holy Smokes. I have purchased six Kindles since the original release. I love the Kindle, but the charging problem is a nightmare. I have had two replaced, and now need two more replaced (including one of the replacements). Make the darn port sturdier! What happens when my warranty runs out soon?

In reply to an earlier post on Oct 30, 2012, 12:21:55 PM PDT
Rogue says:
Nancy: We don't have an answer to your question on these Forums but it deserves an answer. I would suggest further contact with Amazon and see what they are willing to commit to. I don't think you will be abandoned the day your one year warranty expires but I agree it would be nice to know. Please post again if you get anything definitive from Amazon on this. Thanks, Glenn

Posted on Nov 1, 2012, 7:29:35 AM PDT
T. Rhaney says:
They don't charge to replace it do they?

In reply to an earlier post on Nov 1, 2012, 7:32:01 AM PDT
jsh1120 says:
T. Rahney,

Unless the damage is due to abuse or accidental damage, there is no charge (including shipping) to replace the KF. The 'loose port' issue is not considered to be abuse or accidental damage.

In reply to an earlier post on Nov 1, 2012, 7:36:20 AM PDT
T. Rhaney says:
Thanks! Lost it last night and someone found it for me. Gonna replace it as soon as I get it back. :)

Posted on Nov 1, 2012, 9:22:17 PM PDT
Eileen says:
Hello, ive had my kindle fire since June and it has been fine since about mid-september when the charging port became loose. If I don't hold the charger in a weird position then it wont charge properly. Is there anyway to fix this? How can I get a replacement? I appreciate any help I can get thankyou.

Posted on Nov 1, 2012, 9:29:21 PM PDT
rak says:
I thought I was having issues with the port loosening. I decided to try a new charger and bingo works just fine and isn't loose. I haven't had the first issue with it since. It's not always the port so check the charger first. I now hold my KF upside down so I don't have to go through that again.

Posted on Nov 1, 2012, 9:50:07 PM PDT
Simply Anjj says:
i returned and exchanged my kindle fire 3 times within a year due to the charging port becoming loose. bought mine at best buy with extended warranty so it was no prob on return. i figured its a kindle fire issue they really need to fix. i have upgraded to kindle fire hd . so far no problem but i just really try to becarful about charging
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Discussion in:  Kindle forum
Participants:  518
Total posts:  1426
Initial post:  May 22, 2012
Latest post:  28 days ago

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