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Customer Discussions > Kindle forum

My Kindle Fire is "freezing" up

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Showing 176-200 of 415 posts in this discussion
Posted on Jun 12, 2012, 1:37:20 PM PDT
acraftylady says:
Ok did that work? Mary

In reply to an earlier post on Jun 12, 2012, 4:19:58 PM PDT
hailey says:

In reply to an earlier post on Jun 24, 2012, 6:09:29 PM PDT
F.Aslam says:
Thank you soo mucj it actually works!!!!!

In reply to an earlier post on Jun 24, 2012, 6:11:18 PM PDT
F.Aslam says:
my kindle also frezzes i just hold it for 20 sec. and it works hope it helps

In reply to an earlier post on Jun 24, 2012, 6:13:46 PM PDT
barbsgts says:
I have same problem today what can we do now?

Posted on Jun 24, 2012, 6:21:28 PM PDT
Rogue says:
If the restart method has worked for you I would suggest you take a few minutes and read this attached post. It contains valuable information regarding battery syncing and maintenance. Glenn

In reply to an earlier post on Jun 30, 2012, 8:45:10 PM PDT
Glampie1550 says:
Were is the update button?

In reply to an earlier post on Jul 1, 2012, 9:42:24 AM PDT
I agree, I have never had a problem with mine. I love it!!!!

Posted on Jul 4, 2012, 2:01:01 PM PDT
take it out of the case and put it in the frige for 3 minutes .when it does this it means that it is over heated

In reply to an earlier post on Jul 4, 2012, 2:11:20 PM PDT
Rogue says:
How can it be overheated if the screen is "freezing"?

Posted on Jul 9, 2012, 9:43:07 AM PDT
Anita Frantz says:
i have had mine for 3 months. i froze last night for the first time. it would not power off, no matter how long you held the button in. it finally drained the battery and came back on after 8 hours of nothing!!!! WHY?

In reply to an earlier post on Jul 12, 2012, 3:39:06 PM PDT
KMedley says:
No! Had mine for four months and it does it at least twice a week..

Posted on Jul 12, 2012, 4:22:23 PM PDT
Rogue says:
Please read this. It contains valuable information regarding your device an the issues you are having. By taking a few minutes to read this and putting it into practice you might nit have reasons to complain. Thanks.

In reply to an earlier post on Jul 24, 2012, 8:13:08 AM PDT
R. Ruhland says:
My Kindle Fire froze up first time when i was streaming through maps on the Weather Channel

In reply to an earlier post on Jul 24, 2012, 9:19:46 AM PDT
Rogue says:
Did the Hard Reset correct your problem?

Posted on Jul 25, 2012, 6:19:43 PM PDT
B. P. Manuel says:
Glenn, I was having the "freezing" issue as well. The information that you posted, as above, took care of my Fire problem and very much improved my charge life. (Followed your advice /instructions several weeks ago...) This was the only issue I have had with my Fire and I am grateful to you and the many other forum mainstays who readily share your knowledge. Many thanks!

In reply to an earlier post on Jul 25, 2012, 6:46:17 PM PDT
Rogue says:
Your welcome!

Posted on Jul 29, 2012, 6:39:07 PM PDT
Teri Orem says:
My kindle is frozen I've tried holding down the power button for 20 seconds. It won't turn off, it's stuck! Its been frozen since 2:57p.m. and its 8:38 p.m. Its so hot!

Posted on Jul 29, 2012, 7:07:06 PM PDT
Rogue says:
Disconnect from your charger and hold the power button a full 30 seconds, count them off! Then release the button and press again briefly to restart. "Kindle Fire" screen will come on while restarting.

Posted on Aug 3, 2012, 8:33:11 AM PDT
C.Hughes says:
My first one worked fine for a week or two. Than it froze, nothing helped I was powerless. I let it die putting it on the charger. It worked for three days before it totally died. I got it replaced and my second one worked good. Than it started to freeze. I think I am going to get Mg money back and go with a ipad2.

Posted on Aug 7, 2012, 1:10:53 PM PDT
TayciBear says:
Just received my 6th one and still freezing problems. This is really annoying.

In reply to an earlier post on Aug 7, 2012, 1:36:34 PM PDT
Last edited by the author on Aug 7, 2012, 1:38:38 PM PDT
Rogue says:
6th one? Wow! What are you trying to do when it freezes up ? I've never heard of anyone going through 6 devices before. Did you fully charge it, about 4 hours, prior to use? If not, then put it on the charger for 4 hours ignoring the charge light. After the 4 hours, disconnect for the charger(very important step). The hold the power button in for a full 30 seconds. Time them, don't guess. Then release the button and press once briefly to restart. Allow your Fire to restart. Sounds like there must be something in particular that is causing the freezing to occur. Is this the case or is it totally random? That would be hard to believe that 6 devices would have the same issue, almost impossible actually! Let us know what happens. Glenn

Edit: Please read through this information regarding battery charging and maintenance as well as doing the hard reset of your Fire.

In reply to an earlier post on Aug 7, 2012, 1:59:45 PM PDT
TayciBear says:
This one I charged for at least 3 hours. I received at 9 this morning. I then turned it on to register it, clicked the wi-fi to choose and it froze. I called and apparently the software wasn't updated, updated it and freezing while downloading apps. It freezes when I put it to sleep. It freezes after restarting it then have to restart it again. It freezes on internet page with pictures and no videos. It froze on Temple Run. I'll put it to sleep and it will restart itself. I have left it on the charger for a day for 8 hours 12 hours, doesn't matter. I have done where I drain the battery to 19% and then fully charge. It's frozen running through the carousel. Many times it'll freeze 10 times in 45 minutes all doing different things. Sometimes it resets itself sometimes I have to do it.

Posted on Aug 7, 2012, 2:03:49 PM PDT
TayciBear says:
I have tried the link you provided. It's the first thing I did.

In reply to an earlier post on Aug 7, 2012, 2:34:57 PM PDT
Rogue says:
I know, lame question but I'm just trying to help. Is the date and time set correctly?
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Discussion in:  Kindle forum
Participants:  207
Total posts:  415
Initial post:  Nov 22, 2011
Latest post:  Jan 31, 2017

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