Amazon Business Books with Buzz STEM nav_sap_plcc_ascpsc Starting at $39.99 Luxury Beauty March Birthstone Book House Cleaning _ros _ros _ros  All-New Echo Dot Starting at $49.99 Kindle Oasis AutoRip in CDs & Vinyl Tackle Any Terrain with Cycling on Amazon STEM
Customer Discussions > Kindle forum

Kindle screen isn't cracked, but isn't responding

Sort: Oldest first | Newest first
Showing 1-3 of 3 posts in this discussion
Initial post: Aug 26, 2014, 11:22:30 PM PDT
Hi, I've had my Kindle Fire for a couple years now and I am beginning to have trouble with it. Most times it works great. However, recently I have begun having issues with it. My screen is not cracked and the Kindle itself has been well taken care of (aside from a period of time without use). My problem is that every now and then my Kindle screen will refuse to work. I have tried restarting it (holding the button for 30 seconds while disconnected from a charger). Unfortunately this does not work. The lock screen on my Kindle refuses to open, and when I try to shut it down, I am unable to press the button. I haven't seen any situation like this in forums. Please help me!

In reply to an earlier post on Aug 27, 2014, 5:16:14 AM PDT
Sarida says:
It sounds pretty complicated. You may want to contact Customer Service. There is a "Help" button on the top of this screen and you can follow the links and contact them. You may want to use their phone service. They will call you back within seconds! Just have the device with you and they can walk you through some helps.

In reply to an earlier post on Aug 27, 2014, 5:23:41 AM PDT
CS will probably lead you through a few troubleshooting exercises:

Clearing history & cache.
Task killing.
And finally, if all else fails, they will suggest a factory reset.
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum


This discussion

Discussion in:  Kindle forum
Participants:  3
Total posts:  3
Initial post:  Aug 26, 2014
Latest post:  Aug 27, 2014

New! Receive e-mail when new posts are made.
Tracked by 1 customer