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Customer Discussions > Kindle forum

Paperwhite light brighter than the rest?

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Showing 1-10 of 10 posts in this discussion
Initial post: Nov 8, 2012, 4:31:25 AM PST
Taylor says:
My new paperwhite has one led brighter than the rest. Its the bottom left one, and it is very noticeable. Is there a way to fix this, or will I have to return it? If so, how do I return it?

Posted on Nov 8, 2012, 5:39:47 AM PST
Taylor says:

Posted on Nov 8, 2012, 5:46:53 AM PST
Cliff says:
Mine doesn't have this problem. Just call Amazon and have it replaced. There is no adjustment and it should work as advertized. (my opinion)

In reply to an earlier post on Nov 8, 2012, 5:52:55 AM PST
Last edited by the author on Nov 8, 2012, 6:08:34 AM PST
you can't fix it I am sorry as this is a hardware problem. If you bought it less than 30 days ago, you can ask for a replacement by going here and https://www.amazon.com/gp/help/customer/contact-us?ie=UTF8&nodeId=508510& and contact them by phone or you can also print a shipping label to return it for a refund from the same link.

Posted on Nov 8, 2012, 6:45:32 AM PST
Chance says:
Sounds like a hardware issue. I would suggest you contact Kindle Customer Service.

Go to https://www.amazon.com/kindlesupport

Click on the yellow 'Contact Us' button on the right side of the screen.

Select which Kindle product you'd like help with (in this case the Paperwhite).

Select an issue from the list.

Click on the "Call Us" button.

Your phone will ring a few seconds later and connect you with a customer support representative. Just explain what the issue is and they'll likely offer you a replacement. If they do, they will also send you a link via email to print out a return shipping label.

Posted on Nov 8, 2012, 7:55:27 AM PST
Mark says:
Yes call them and send for new one..my first one had a bleeding light issue as well as splotches of color. The 2nd one has just what you are describing. My replacement comes tomorrow. You should have a product that your happy with. Amazon is really good with replacements.

In reply to an earlier post on Nov 8, 2012, 1:34:49 PM PST
Taylor says:
Will I have to wait for the replacement to come in?

In reply to an earlier post on Nov 8, 2012, 1:37:00 PM PST
You will have to wait a day or two. They can't just teleport it to you. But, they are very fast with getting replacements out.

In reply to an earlier post on Nov 8, 2012, 2:39:27 PM PST
Mark says:
But you still can use the one you have until it comes

Posted on Nov 8, 2012, 2:52:53 PM PST
Taylor says:
Thanks guys, especially with the fact that I can use it until the replacement comes in.
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This discussion

Discussion in:  Kindle forum
Participants:  6
Total posts:  10
Initial post:  Nov 8, 2012
Latest post:  Nov 8, 2012

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