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Customer Discussions > Kindle forum

how long should a Kindle last?


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Showing 1-25 of 127 posts in this discussion
Initial post: Jan 6, 2013 2:20:14 PM PST
T. Hess says:
I know there's a one-year warranty, but I'd like to think the product is engineered to last longer than that? I started having problems with my Kindle (Keyboard) several months ago - just after the expiration of the warranty, of course. The problems became more frequent, until about 2 weeks ago when the device froze up. shut down, and can not be powered up, period. Amazon has offered -- oh boy! -- either a refurbished discontinued product (the Touch) or -- wow! -- $20 off the purchase of a new device. Any similar experiences/comments?

In reply to an earlier post on Jan 6, 2013 2:22:11 PM PST
Last edited by the author on Jan 6, 2013 2:23:13 PM PST
 nospin  says:
$20 off the kindle of your choice?
Nice deal.

eta My Kk is over 2.5 years old and works fine.

In reply to an earlier post on Jan 6, 2013 2:23:15 PM PST
MikeJW says:
I'd take the $20 off deal, not the Touch. Pretty good deal for an out of warranty problem.

In reply to an earlier post on Jan 6, 2013 2:23:33 PM PST
So how long do you think a 1-year warranty is supposed to last?

In reply to an earlier post on Jan 6, 2013 2:40:05 PM PST
I have a 2 year old DX and a 16 month old KK. Both work just fine.

What offer do you think Amazon should make for your out-of-warranty device?

Posted on Jan 6, 2013 2:50:09 PM PST
Annie DC says:
The OP knows how long a one-year warranty lasts. It it possible to both understand that, and still be annoyed that a product is made only well enough to survive that warranty period and then expires pretty much as soon as the warranty does. That is not the sign of a well-engineered product, and it's annoying when the warranty equals the shelf life when one purchases from a generally reliable company such as Amazon. T

I love reading on my Kindle, but I do wish they were made more sturdily. I have the basic Kindle, and it the case is very flimsy, which is a bad choice for a screen that cannot tolerate torque. I haven't had any problems, but given all the stories on these forums, and all the warnings by posters about how carefully they should be handled, I live in terror of damaging it, and rarely carry it around with me. My IPad, IPhone, and iPod just get tossed into my purse, and have all survived perfectly well for years. And, yes, I realize there is a price difference, and I would be willing to pay more for a sturdier Kindle, but I'm not give that option.

In reply to an earlier post on Jan 6, 2013 2:55:12 PM PST
MikeJW says:
Hmmm, I had a 10 year warranty on my hot-water heater, and guess what: it died shortly after the 10 years. Should've lasted longer! And, guess what -- I wasn't offered any discount on the replacement. Such is life.

In reply to an earlier post on Jan 6, 2013 2:57:50 PM PST
 nospin  says:
The basic holds up perfectly well, in a proper case, with being tossed in a handbag.

In reply to an earlier post on Jan 6, 2013 3:05:15 PM PST
Last edited by the author on Jan 6, 2013 3:05:56 PM PST
Dog Lover says:
T. Hess,

I'm very sorry that you had this experience with the KK.

My original KK is almost 3 years old and is running beautifully. I also bought another KK last year and 4 Kindle Basic models. I've never had device issues with any of them. The KK remains my favorite of them all.

I know that isn't much comfort to you but I do not understand why you were offered a Touch as a replacement. The KK is still available, right? Because I don't like touch screens on any device (Kindle or otherwise), the concern I now have is if one of my beloved KKs does succumb, I will not want another device type as a replacement.

Because of my device bias, I'd choose a new KK if I was to have only one device altogether. If that is too pricy for you, perhaps using one of the really cheap- with Special Offers Basic models might give you time to consider more carefully what other device you would choose.

Best of luck,

DL

In reply to an earlier post on Jan 6, 2013 3:20:03 PM PST
R. Kraemer says:
If you paid with a credit card, check with the company. Many credit cards extend the warranty by another year.

In reply to an earlier post on Jan 6, 2013 3:20:25 PM PST
Annie DC says:
Yes, but it's that "in a proper case" that is the issue. None of my other personal electronics require that. Their cases are sturdy enough on their own. That's my point.

I don't like reading the Kindle in a case. I always remove it if I am going to be reading for any length of time.

Posted on Jan 6, 2013 3:29:04 PM PST
Bkworm Bren says:
I've had my KK since May 2011 and it still works great.

Posted on Jan 6, 2013 3:30:02 PM PST
MikeJW says:
It's interesting to note that 2 out of 3 readers down voted my response to the OP, where I said that I'd take the $20 discount on another Kindle, rather than a free Touch. Really? There has been so much negative comment about the Touch, that I cannot imagine it to be a better deal. But, those 2 must've had a great Touch experience.

Posted on Jan 6, 2013 3:33:53 PM PST
I have 3 K1s that work as well as the day they were purchased (and 2 of the 3 were bought as re-furbs). I have 3 KKs that also work fine. So do my 5 basics, and one of those is in my purse any time I set foot out of the house.

In reply to an earlier post on Jan 6, 2013 3:36:14 PM PST
Jazzy_Jeff says:
I have a Kindle Keyboard that is now over 2 years old and a Basic Kindle that is coming up on a year old. I take one or the other with me all the time and have never had a problem with it. As for making the Kindle sturdier sorry but the e-ink screen is what is vulnerable. Just about all e-ink devices use the same screen. I would recommend paying for an extended warranty that covers damage. They are very cheap and then you would not have to worry about it.

In reply to an earlier post on Jan 6, 2013 3:37:40 PM PST
 nospin  says:
Ignore the dvf Mike.
If you nowhave your own, you can consider yourself a member of the club.
I have two that follow me around all the time.

*waves at dvfs*

In reply to an earlier post on Jan 6, 2013 3:39:24 PM PST
Indeed. On the KBF, I have 12 DVF's. Its a status symbol lol.

In reply to an earlier post on Jan 6, 2013 3:43:12 PM PST
Jazzy_Jeff says:
Oh, I agree. If I don't see the down votes I don't fell loved any more.

In reply to an earlier post on Jan 6, 2013 3:44:41 PM PST
I upvoted you anyway ;)

In reply to an earlier post on Jan 6, 2013 3:45:53 PM PST
Jazzy_Jeff says:
Right back at ya...take that!! ;)

In reply to an earlier post on Jan 6, 2013 4:04:02 PM PST
MikeJW says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jan 6, 2013 4:04:39 PM PST
MikeJW says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jan 6, 2013 4:10:32 PM PST
 nospin  says:
Lot of sock puppets there.

In reply to an earlier post on Jan 6, 2013 4:10:43 PM PST
 nospin  says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jan 6, 2013 4:12:12 PM PST
Last edited by the author on Jan 6, 2013 4:18:00 PM PST
Well, they hyena-sockpuppet-trolls get 12 upvotes. Coincidence?

Its not just me, everyone in the "cartel" gets downvoted.

edit - OK, OK, cabal, not cartel!
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This discussion

Discussion in:  Kindle forum
Participants:  59
Total posts:  127
Initial post:  Jan 6, 2013
Latest post:  Nov 4, 2014

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