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kindle troubleshooting


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Showing 1-3 of 3 posts in this discussion
Initial post: Apr 23, 2014 4:18:06 PM PDT
Kindle fire HDX has a small purple lines on the sceen

In reply to an earlier post on Apr 23, 2014 4:22:11 PM PDT
Make sure it has at least a 50% charge. Leave it plugged in.
Hold the power button for a full 20 seconds disregarding any 'Power Off' notices.
Stop pressing the power button.
The flickering "kindle fire" logo should appear and it will turn back on.

If that does not help, Use the large orange Contact Us button to the right to contact Amazon Kindle CS and talk with them about it - use the live chat or the call back feature if you can, not email. If you can't see a Contact Us button on this page, then go to https://www.amazon.com/gp/help/contact-us/kindle-help.html and contact CS. I advise using Live Chat or the Call Me Back feature and not email, as they will have your account details available to them immediately when you talk with them.

In reply to an earlier post on Apr 23, 2014 4:32:51 PM PDT
Carbonbased says:
On the off chance you're reacting to the edge blue/purple fringe on a HDX 7, that's normal. It uses a blue backlight, rather than a white one to create more vibrant colors. It's not applicable to the 8.9.
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Discussion in:  Kindle forum
Participants:  3
Total posts:  3
Initial post:  Apr 23, 2014
Latest post:  Apr 23, 2014

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