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Customer Discussions > Kindle forum

Possessed Kindle keyboard keeps returning random letters

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Showing 1-25 of 37 posts in this discussion
Initial post: Mar 17, 2012, 12:35:11 PM PDT
bondetamp says:
I've got a Kindle Keyboard 3H that I bought just as they were released early autumn 2010.

Lately, when I press the page turn button, it opens the search field and type in a couple of seemingly random letters.

When I press the left forward button, the search field pops up and the letters 6h7v

When I press the left backwards button, the "text size" dialogue box appears (same as if I had pressed the "Aa"-button)

The right forward button produces the letters 4ug5c, while the right backwards button gets me the letters qoj8b

The "Back" button, which I press every time this happens, gives me the letters 3yfx and then ENTER, making the kindle search for that combination, to little avail.

Is my Kindle possessed? Broken? Is this how e-book devices speak in tongues?

I've tried restarting it, patching it and factory reseting it, but nothing seems to help.

Anyone else with similar experiences?

Posted on Mar 17, 2012, 12:47:28 PM PDT
Ellie says:
I have a new kindle touch with STT which I use extensively. Sometimes I need to return some pages but when I do it goes back one page then returns to the original page. It can take some time to get to the page I want to see. Does anyone have a suggestion of how to correct this problem?

In reply to an earlier post on Mar 17, 2012, 12:56:00 PM PDT
S. Prewitt says:
The first possibility that occurs to me is that your KK has electrical damage. If you use the original Kindle leather cover with light, that's probably the source of the problem. Remove your KK from the cover permanently, Restart, and hope for the best. (The damage may be permanent.)

If you've never used the subject cover, has your KK ever been soaked by water or liquid?

In reply to an earlier post on Mar 17, 2012, 1:03:54 PM PDT
bondetamp says:
That sounds reasonable. I used to have random restarts when using the cover, so I stopped using it a couple of months ago. This latest issue started later, though, but that is perhaps something that can happen with electrical damage?

In reply to an earlier post on Mar 17, 2012, 1:09:08 PM PDT
It was the Amazon unlighted cover that caused problems, not the lighted cover.

In reply to an earlier post on Mar 17, 2012, 1:15:24 PM PDT
S. Prewitt says:
Yes, I think your KK is history. Time for a new Kindle.

By the way, I said "cover with light" in my previous post, but that's wrong: it was the "cover w/o light" that was the problem. In case you decide to buy another KK, the updated leather cover w/o light is safe:
Kindle Leather Cover, Black, Updated Design (Fits Kindle Keyboard)

If I was you, I would contact Kindle Customer Service and ask them to either replace your KK for free or -- more likely, since your out of warranty -- give you a good deal on a factory refurbished KK. If this damage was caused by Amazon's leather cover, due to a design defect, I think it's reasonable to expect a good deal even though you're now out of warranty.

Posted on Oct 1, 2012, 11:00:37 PM PDT
S. Harris says:
I'm having exactly this same problem as of this morning, it's hugely annoying. Each time I try to click on to the next page of an ebook the search box pops up with random letters appearing in it. The 'back' button takes me a page of incomplete search results. Is this repairable at all does anyone know?

Posted on Oct 1, 2012, 11:17:15 PM PDT
Last edited by the author on Oct 1, 2012, 11:25:17 PM PDT
M. Ratcheson says:
It is true that the early unlighted Amazon covers caused problems. But before assuming you have that problem, I'm wondering when the last time you hard rebooted your KK was? To do that, unplug it from the usb power source, whether from a wall charger or from your computer, and slide the power button and hold it for at least 30 seconds. Time it. To be honest, I don't remember if it is necessary to to slide it to turn it on to reboot it, afterwards, I don't think it is, but I could be mistaken. If the screen is still dark, slide it again.

eta: Just to send out an alert, I'm reasonably sure I was just lucky, but I found an open box deal on a KK lighted cover for the K3/Keyboard at my local Staples a couple of days ago. I actually can't believe how lucky I was, but it was $7.00. Open box, yes, but it works perfectly. There was the same deal for a DX cover, don't remember if it was lighted or not. Also open box. (I probably should have picked it up and resold it, but those ideas don't normally occur to me.)

Posted on Apr 10, 2013, 3:24:27 PM PDT
txgrrl says:
My Kindle started doing the same thing as the first poster mentioned today. I have never used the Kindle cover and it has never gotten wet to my knowledge. I also purchased mine in the fall of 2010 so perhaps we have the same model.

Very disappointed as I love my Kindle - particularly since it was purchased prior to the screen savers being advertisements!

In reply to an earlier post on Apr 10, 2013, 3:31:07 PM PDT
Last edited by the author on Apr 10, 2013, 3:33:34 PM PDT
Well, it has provided you with 2 1/2 years of great reading and companionship. And has been well worth the cost.

ETA: You can purchase one without ads. Tho for me spending the extra $15-20 wasn't worth it to me. I have enjoyed the benefits of several of the offers given. I got The Color Purple for $1 as just one example of an offer.

In reply to an earlier post on Apr 10, 2013, 3:33:01 PM PDT
You can still get Kindles with the regular sleep screens, you just don't get the discount.

Posted on Apr 10, 2013, 3:38:17 PM PDT
[Deleted by the author on Apr 10, 2013, 3:39:02 PM PDT]

Posted on Apr 10, 2013, 3:39:45 PM PDT
txgrrl says:
Thanks @monikat and @foundquilting for the quick responses. Didn't realize this thread was still followed so closely when I posted. Yes, indeed - no complaints on the good times my Kindle and I have shared. Happy to hear of a non-ad version. Will be well worth the extra $$ for me.

In reply to an earlier post on Apr 10, 2013, 6:28:30 PM PDT
honestly, try the ad version first. If you really are bothered by the ads you can unsubscribe and pay the difference (between 15-20 depending on device). That way if the ads don't bother you you have saved enough for a couple extra books.

In reply to an earlier post on Jul 1, 2013, 5:13:39 PM PDT
beabea says:
mine is doing the same but it keeps putting the letters qqqooo non stop and i can't do anything

In reply to an earlier post on Jul 1, 2013, 5:43:19 PM PDT
Sounds like something has gotten under the keys and is causing contact. Try a can of air to dislodge it if possible.

In reply to an earlier post on Aug 3, 2013, 7:31:07 PM PDT
Jennifer says:
Mine has started doing the same thing! Just keeps typing qs and os and back-paging repeatedly. So frustrating! It started about 3 months ago and then randomly stopped for about 2 weeks and is now doing it again. I have a Fire HD too, but since it's heavy and has the shiny screen, sometimes I just want to use my regular kindle. I ended up ordering a paperwhite today.

In reply to an earlier post on Aug 3, 2013, 7:32:41 PM PDT
Jennifer - Try a hard reboot - hold the power switch in the 'on' position for 30 seconds (count them slowly) and then wait until the Kindle reboots - that will take some minutes. Unplug it from any power source and don't touch any keys until it reboots.

In reply to an earlier post on Feb 5, 2014, 10:36:11 AM PST
Last edited by the author on Feb 5, 2014, 10:36:59 AM PST
Marcie Lamb says:
I had the same problem and figured it out, so I thought I would post it here to see if it can help someone else. After being on the phone with Amazon, and doing a bunch of resets, they told me it was broken and could not be fixed. My husband decided to pry the back off to see if he could do anything with it. Well, there was a loose screw rattling around in there and once that was out, it worked just fine! I am guessing the screw was pushing on something electrical inside. It has worked great since then!

Posted on Mar 5, 2014, 7:51:55 AM PST
CAH says:
i'd like to both thank and second marcie lamb. i was having the 6h7v error message with the screen rotation box popping in and out. because of her post i opened up the back of my kindle and low and behold, it had 4 tiny screws free of where they were supposed to be and wedged where they weren't. once i put them back where they belonged and closed the kindle back up, it worked great. i would really suggest other people with this problem try the same.

Posted on Mar 8, 2014, 1:37:42 AM PST
Marcie Lamb - I had to come thank you for your advice. My Kindle started having this same "possessed" issue earlier tonight. I Googled which led me here. My boyfriend removed the back and sure enough there was a screw loose and rattling about in there. I have read a few pages since he did that and so far, so good :)

In reply to an earlier post on Mar 8, 2014, 3:19:58 AM PST
Lol. So it wasn't possessed, just crazy (ie. had a screw loose).

Despite the neat pun, I never cease to be fascinated by the problems that arise and the solutions people find. Thanks for yet another one.

Posted on Mar 10, 2014, 7:14:41 PM PDT
Same problem here. I was ready to give up, popped off the back and 3 screws had come loose. I put them back where they belonged and the problem went away.

Posted on Jun 9, 2014, 9:34:11 AM PDT
Thanks Marcie, I am on holiday and was sad to not be able to read any books any more. Opened the backside of my kindle and found one loose screw. Put it back with the end of a pineapple tree needle and quess what it works! :)

Posted on Jun 11, 2014, 1:13:07 PM PDT
blimp says:
I had the same problem, the upper left back button would not work and the text size popup would randomly appear and disappear. Opened it up and there was a loose screw wedged up against one of the contacts coming off the page change buttons. Thanks Marcie Lamb!
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Discussion in:  Kindle forum
Participants:  28
Total posts:  37
Initial post:  Mar 17, 2012
Latest post:  Jun 17, 2017

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