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Customer Discussions > Kindle forum

Kindle Touch - Slow response & screen freezing

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Showing 1-25 of 101 posts in this discussion
Initial post: Nov 29, 2011 9:13:07 AM PST
Austin says:
I have not been very impressed with the touch technology in the new Kindle Touch. It sometimes takes up to 30 sec to respond, and sometimes not at all. I also get "Application not available, try again". Is anybody else experiencing the same?

Posted on Nov 29, 2011 9:20:52 AM PST
Hmmmm.... I experienced the same thing last night. I had been reading for several hours and then all of a sudden my Kindle Touch started acting up. I couldn't move beyond the page I was reading, it kept refreshing the main Kindle page with the tree, and I received the same message. I finally decided it needed a rest, so I put it in "sleep" mode and went to bed myself. This morning it's working fine.

Posted on Nov 30, 2011 8:49:30 PM PST
I have similar issues. Slow to respond or hangs when adding books to collections and a home button that rarely seems to do anything. I just got this today and am already very unhappy. This one mat be going back.

In reply to an earlier post on Nov 30, 2011 8:58:12 PM PST
Press and hold the power button for 20+ seconds. This does a hard-boot of the Touch. A few problems I noticed went away when I did this.

Posted on Dec 1, 2011 11:10:38 AM PST
Last edited by the author on Dec 1, 2011 11:13:48 AM PST
LM says:
Trekkie, I had the same problem. Tried pressing the power button for 20 seconds, but after a short while my KT would still continue to freeze up. It seemed to be linked to having the wireless on. After numerous tries at rebooting this way I finally called Kindle CS. He had me reset my KT to factory defaults. Since then, KT has worked perfectly.

Before resetting to factory defaults, CS had me save a copy of all the files already on my KT onto my computer hard drive. Then after resetting to factory default CS had me copy all those saved files onto the Kindle (in the documents folder.) I was soooo happy to see that my files even reorganized themselves into the Collections I had made previously, so that I didn't have to reorganize them all over again into Collections.

Hope this info helps you and any others who have any problems with slow/freezing KT's!

Posted on Dec 1, 2011 11:17:22 AM PST
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Dec 4, 2011 3:43:11 PM PST
Last edited by the author on Dec 5, 2011 8:46:59 PM PST
Indysmom says:
Got mine last Monday, and am just having this problem for the first time today. Already did one hard reboot today. Had it forget the wifi and use 3G, no change, so I'm trying second hard reboot. If this doesn't work I will call support.

UPDATE: the second hard reboot after having it forget the wifi connection did the trick. The next time I went to the Kindle storefront it said it was updating my Kindle store experience, or something like that. I haven't noticed any differences in the store, but the slow response time and error message have not appeared again.

Posted on Dec 4, 2011 9:15:25 PM PST
rage01aba says:
My Touch started responding slowly today. Will try the reboot soon.

Posted on Dec 9, 2011 7:51:44 AM PST
We're ready to scream! We had a Kindle 1 1/2 years ago when they came out and it did not work properly so we returned. Now, we have had the Touch for 1-2 weeks and it keeps freezing. I just tried the 20-second reboot and I hope that works. If not, this ones going back as well!

Posted on Dec 9, 2011 9:00:04 AM PST
Esse says:
I was getting the frozen responses and application not available error messages despite multiple hard resets. I called CS and got a replacement Kindle, which hasn't had similar issues. Perhaps there are a few defective units out there.

Posted on Dec 11, 2011 4:22:17 PM PST
The home button on my unit is still wonky (only works if you press it in the top left corner) but I did resolve my issues. The trick seemed to be a complete factory reset. I backed up my Documents folder, unregistered my Kindle and performed the factory rest. Not exactly a fast process, but when it was done, I loaded my Documents back in and let it sit plugged in overnight until it had finished indexing. After that it's been good with only one reset required and snappy performance for the most part.

Posted on Dec 15, 2011 11:45:49 AM PST
John A. Read says:
My kindle touch slowness just began last night. Here are the details:

- 15 seconds to wake up after the home button has been pressed.
- 1 to 2 second page turns.
- Text to speech feature takes 10 second breaks between sentences.
- 5 seconds for dictionary access

Is there an update pending that will fix these issues?

Posted on Dec 18, 2011 3:37:05 PM PST
D. A. Moore says:
After nearly a month without issues, I had the same problem on my kindle touch:
-30 sec page turns, or no response at all
-unresponsive home button 20 sec or longer delays on highlighting, etc.

I tried the 20 sec power button hard reboot and it seems to be back to normal for now.

In reply to an earlier post on Dec 18, 2011 9:08:54 PM PST
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Dec 21, 2011 7:53:14 AM PST
Bob Lahblaw says:
I had very similar issue as D.A. Moore describes -- KT worked find for a month, and just over the past 24 hours, the pages seemed slow to turn. Thought I was losing my mind, or reading much faster so page turning seemed relatively slow : )

Then the KT became non-responsive for back-turning pages. I just did the hard reset (per Kindle Touch Troubleshooting: "Reset your Kindle Touch by pressing and holding the power button for 20 seconds. Release the power button. The reboot screen will appear.), and it is extremely responsive once again.

In reply to an earlier post on Dec 21, 2011 1:55:10 PM PST
Last edited by the author on Dec 21, 2011 2:00:02 PM PST
Grumpy Matt says:
I have been having problems since I got my KT about 2 or 3 weeks ago. Lagging, poor response to touches, etc. This hard-boot idea of yours seems to have cleared up much of it. Was considering sending it back and asking for another. If these problems reappear, I might still do that.
Thanks for the idea.
PS, with further review, it really seems to have improved responsiveness overall. Another problem I had was having to wait 5s for it to come out of sleep mode. I had believed that was set up so that you were forced to stare at the ad for 5s before returning to your book. Ha. Almost popped for the extra $ just so I wouldn't have to wait all that time each time I wanted to return to reading. Now it comes instantly out of sleep mode. Thanks again.

In reply to an earlier post on Dec 24, 2011 5:25:06 PM PST
Gary K says:
I'm glad I found this post. I was having similar issues with my month old KT last night, the slow responsiveness, will not advance to the next page (or go back), and not being able to sync to the furthest page read, etc. It was kind of sudden. I noticed that the battery was low, but no low battery warning and on previous occasions, when the battery was low, I've never experienced these issues. I thought maybe the cold night had something to do with it (30+ deg F).

A 20 second reboot did the trick. I'm a happy reader again :)

In reply to an earlier post on Dec 28, 2011 7:32:17 AM PST
LM, do those files include your wireless configuration, or did you have to set that up again? I ask because I had to set up the Kindle manually to access my home network, so it would be nice to not have to do it again.

Posted on Dec 28, 2011 9:26:30 PM PST
I had problems similar to those described here. My KT got excruciatingly slow, and then it even stopped seeing the wifi network (even tho other devices saw it fine). I tried a restart from the menu -- no joy. Then I tried a factory reset (didn't think to do the 20 sec power button restart) -- the factory reset seemed to clear things up. Even so, this is just a symptomatic treatment -- it's not really solving the problem (whatever that may be). In addition to the slowdown, my KT was occasionally arbitrarily rebooting or displaying the SO page out of the blue, and taking longer and longer to start up after pressing the power button. I don't know whether there's a bad batch of KT H/W out there (this started happening on mine about a month after I received it) or whether the KT has a big S/W defect.

Posted on Dec 29, 2011 6:15:48 AM PST
Mark Rowland says:
I think it about time we got some real feed back from Amazon on this problem! Maybe a software update or even firmware update would be good.The rebot only seems to last so long then the fault appears again.This would indicate that not enough R & D was done on this new product.

In reply to an earlier post on Dec 30, 2011 10:33:48 AM PST
The KT would reboot every time I launched a book, so I didn't think this would work.
However, after the reboot it was zippy and responsive again. I'm a happy camper.
Thanks for the tip JM!

Posted on Dec 30, 2011 10:49:16 AM PST
DCBark says:
I have had these issues as well and moreso lately. Last night I dealt with the 'try again' issue and I was simply trying to go through some reading apps

Posted on Dec 30, 2011 2:38:50 PM PST
Carlos Hawes says:
I was having the same problem and called amazon customer service. They had me charge the device and the problem went away. So far, it hasn't reoccurred. Hope it is not a problem every time the charge gets low. I wouldn't accept it if my car slowed to 10 mph when I was down to my last gallon of gas :)

Posted on Dec 30, 2011 4:08:16 PM PST
Boo1233 says:
I am having the some problem as a lot of you guys. My Kindle was running really slow and then all of a sudden it just froze on me. I tried holding in the power button but that isnt working. Does anyone have any suggestions for me?

In reply to an earlier post on Dec 31, 2011 4:44:00 PM PST
LM says:
Daniel, I don't think I had to set up the wireless configuration again, if I remember correctly.
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Discussion in:  Kindle forum
Participants:  82
Total posts:  101
Initial post:  Nov 29, 2011
Latest post:  May 31, 2014

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