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Customer Discussions > Kindle forum

Confirmation emails on my Kindle purchases are blank

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Showing 1-19 of 19 posts in this discussion
Initial post: Aug 7, 2013, 11:51:36 AM PDT
The confirmation emails I receive on all my Kindle purchases are coming in blank with nothing in the body of the email. I have never had this problem before, it just started doing this today. Is anyone else having this problem, or does anyone know of a way to correct it?

In reply to an earlier post on Aug 7, 2013, 11:52:46 AM PDT
MikeJW says:
The way I'd correct it is by contacting Kindle customer service.

Posted on Aug 7, 2013, 12:51:20 PM PDT
J. Canino says:
Mine are blank too! Must be a problem on Amazon's end.

In reply to an earlier post on Aug 7, 2013, 5:25:02 PM PDT
Brian Snook says:
Just placed an order and my confirmation email also is blank. I use Yahoo for my mail and firefox for my browser.

In reply to an earlier post on Aug 7, 2013, 5:44:44 PM PDT
MikeJW says:
So, Brian, let us know what Kindle customer said about this.

Posted on Aug 7, 2013, 6:22:12 PM PDT
I just bought a couple of books, and the e-mails are perfectly normal - using FireFox and ThunderBird.

Posted on Aug 8, 2013, 5:59:15 AM PDT
D. Twiford says:
Same issue, I sent an email to amazon. I use Yahoo for my mail and firefox for my browser. Will advise.

Posted on Aug 8, 2013, 8:33:21 AM PDT
Review Man says:
Same issue. HTC one with Android 4.1.2. All Amazon confirmations show up blank in the email app. Any solution?

Posted on Aug 8, 2013, 8:34:48 AM PDT
desertwillow says:
Just checked an order I placed a little while ago and mine is also blank. I'm using Chrome and Yahoo.

Posted on Aug 8, 2013, 8:37:44 AM PDT
HJ Leonard says:
Same here. I thought it was my email, but all other emails are fine. It's just the Amazon order confirmations, and 'shipped,' emails. Yahoo, and Firefox.

Posted on Aug 8, 2013, 8:42:49 AM PDT
desertwillow says:
This is kind of weird...when I hover over the email title on my yahoo home page, the beginning of the message is there, as usual.

Posted on Aug 8, 2013, 8:49:39 AM PDT
Nalo says:
Blank emails here, both for kindle book purchases and an actual physical item - order placed yesterday. Purchased a couple of kindle books this morning (one free and one for 99 cents) and I am still receiving blank emails. Yahoo and IE. All other emails are fine.

Posted on Aug 8, 2013, 1:32:56 PM PDT
[Deleted by the author on Aug 8, 2013, 1:33:42 PM PDT]

Posted on Aug 8, 2013, 1:53:44 PM PDT
Looks like this issue have only Yahoo mail user who use web interface.
Any one not from yahoo?

Posted on Aug 8, 2013, 3:18:09 PM PDT
desertwillow says:
I just ordered another book and the email came through o.k.

Posted on Aug 8, 2013, 4:19:31 PM PDT
MariaA37 says:
I was looking at an e-mail and it was there but I accidentally closed the window. When I brought it back up it was blank. I was using AOL. I just checked that same e-mail in FireFox and all the info is there.

Posted on Aug 8, 2013, 5:03:37 PM PDT
[Deleted by the author on Aug 8, 2013, 6:15:54 PM PDT]

In reply to an earlier post on Aug 8, 2013, 5:29:51 PM PDT
Brian Snook says:
I placed two separate orders today back to back. One confirmation email had the confirmation in the body of the email the other was blank. Again - I use firefox and yahoo for my mail. It seems to be a problem on Amazon's end. No other emails coming to my inbox are having this problem.

Posted on Aug 11, 2014, 11:23:54 AM PDT
Initial post was Aug 7, I tried signing up Aug 11 and am having the same problem. Email verification coming in blank with no link to verify.
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This discussion

Discussion in:  Kindle forum
Participants:  15
Total posts:  19
Initial post:  Aug 7, 2013
Latest post:  Aug 11, 2014

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