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locked out of kindle

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Showing 1-25 of 41 posts in this discussion
Initial post: Mar 8, 2013, 8:41:04 PM PST
i have forgotten my kindle touch password from having used it in a while. how do i reset it with it still being locked?

In reply to an earlier post on Mar 8, 2013, 9:08:30 PM PST
Janine - To reset your Kindle Touch's passcode type in: 111222777

This will restore it to factory defaults.

You will lose:

*Any sideloaded personal documents that are not archived in the Cloud
*Memorized wi-fi networks


*You will have to register your device again.

You will not lose any software updates.

Posted on Apr 21, 2013, 5:16:33 PM PDT
Dawson43 says:
I haven't used my Kindle for a while and I'm locked out.. I had to change my credit card # that is connected to my account. Need to know what to do as well as--does anyone got a phone # which I can call Kindle?

In reply to an earlier post on Apr 21, 2013, 6:11:24 PM PDT
Artist says:
Click on the blue Help link at the top of the page, then click on the yellow Contact Us button.

Posted on Oct 27, 2013, 4:59:55 AM PDT
P. Sauer says:
I keep getting a blue screen and I can't get to my books.???????

In reply to an earlier post on Oct 27, 2013, 5:15:37 AM PDT
P. Sauer - You're in the FreeTime app. Swipe down from the top, select Exit and enter the parental controls password that was set up when you entered FreeTime.

To reset your Parental Controls password without resetting to Factory Defaults:

Go to and then click on Manage Your Devices and deregister your Fire.

Then go to Settings (swipe from the top) and Sync. Then tap on More > My Account and register it again.

This will retain any sideloaded content or items you've downloaded from websites, emails, etc. However, it will remove your Amazon purchased content, which you will need to download again from the Cloud.

Kindle FreeTime info:

In reply to an earlier post on Oct 27, 2013, 5:17:34 AM PDT
Marvin Odom says:
I have a kindle fire hd, was locked out, I held down the power button for 15 seconds, that reset the device , was able to restart,has happened more than once.

In reply to an earlier post on Oct 27, 2013, 5:49:17 AM PDT
Marvin - You're replying to a post from March. This is a zombie thread. And having a frozen Fire is not the same as forgetting the lockscreen password on a Touch.

In reply to an earlier post on Oct 27, 2013, 9:02:42 AM PDT
LOO LOO says:
You don't need to deregister your device to get out of the FreeTime login screen. This happened to me and I was instructed to enter a login and a password - any login and password - 5-6 times and then the device will prompt you to reset your login.

Try it and see if it works for you like it did for me. Make sure to write down the new password you set.

When I went through this, I deactivated my FreeTime and haven't used it since.

In reply to an earlier post on Oct 27, 2013, 9:19:25 AM PDT
That resets it to factory defaults and wipes out everything. The deregistering saves any sideloaded content. It's the preferred method of resetting your parental controls password.

In reply to an earlier post on Oct 27, 2013, 9:23:33 AM PDT
LOO LOO says:
It doesn't reset it to factory default settings. It only relates to FreeTime. It has nothing to do with the settings of the device, itself. I was on the phone with the Amazon CS when I did this, following his instructions as I went. It got me out of FreeTime and I was able to access my device again and deactivate FreeTime.

In reply to an earlier post on Apr 3, 2014, 1:58:23 PM PDT
face says:
I have one question if I forgot my kindle fire's password what do I do without erasing all of my pictures,music,games,and everything else????

In reply to an earlier post on Apr 3, 2014, 2:23:43 PM PDT
I have put in another password six or seven times. It will reset your password. It worked for me.

In reply to an earlier post on Apr 3, 2014, 3:00:50 PM PDT
Artist says:
There's no way not to wipe the Kindle. As a security feature, in case someone finds or steals your Fire, if it is reset it by entering an incorrect password multiple times, all of your content is deleted.

Posted on Apr 3, 2014, 3:36:29 PM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Apr 3, 2014, 3:38:29 PM PDT

In reply to an earlier post on Apr 3, 2014, 3:43:47 PM PDT
Artist says:
You don't have to establish new accounts to reregister your Kindle!

I realize that you're trying to be helpful, but if you don't understand how things are actually done, it's best not to confuse people who are looking for help.

Posted on Oct 29, 2014, 3:54:20 PM PDT
i have a kindle fire 7 and out of no where when i went to use it its asking for a parental password . wont let me do anything at all . i never set up a password, i tried everything and nothing works .. help!!!!!

In reply to an earlier post on Oct 29, 2014, 5:44:45 PM PDT
Lplady says:
Did you read this thread? Go to the Manage Your Content and Devices page On this web page, and deregister your Fire and then reregister it. That will keep your photos, non-amazon content. Or call customer service and enter the wrong password repeatedly, it might delete your device to Factory Settings, lose all non-amazon content.

I have not done either of these.

In reply to an earlier post on Oct 29, 2014, 7:00:38 PM PDT
Marvin Odom says:
On the start up page ,swipe down and click on more ,go to device.

In reply to an earlier post on Nov 7, 2014, 2:55:05 PM PST
I have a kindle fire and that password reset code isn't working. Am I doing something wrong?

In reply to an earlier post on Nov 7, 2014, 3:00:55 PM PST
That's because that password reset code is for the Kindle Touch, NOT the Fire.

In reply to an earlier post on Nov 7, 2014, 3:04:01 PM PST
Yes! Take down your email!

Posted on Nov 12, 2014, 11:16:10 PM PST
The reset code of111222777 doesn't work on my paperweight kindle ? What can I do to reset

Posted on Nov 12, 2014, 11:30:22 PM PST
Any help would be great, thanks
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This discussion

Discussion in:  Kindle forum
Participants:  28
Total posts:  41
Initial post:  Mar 8, 2013
Latest post:  11 days ago

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