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Customer Discussions > Kindle forum

Apps Won't Run Unless Internet is working

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Showing 1-25 of 56 posts in this discussion
Initial post: Jan 21, 2012, 6:45:52 PM PST
I have a Kindle Fire and it is working perfectly, but I am finding that if I am NOT near an internet hotspot, the only thing I can do is read books. I have apps like Bejeweled, Angry Birds and even Solitaire and if the internet is not running, the app does not run.

What is going on here and how do I fix it?

In reply to an earlier post on Jan 21, 2012, 6:48:58 PM PST
Quite a lot of apps need an internet connection to send down the ads in the free apps. That is one reason.

Posted on Jan 21, 2012, 6:50:30 PM PST
Are they downloaded to the device or just in the "Cloud"? I'm able to play games when not connected. Maybe it depends on your particular apps?

In reply to an earlier post on Jan 21, 2012, 7:26:53 PM PST
Last edited by the author on Jan 21, 2012, 7:27:42 PM PST
Tinker-bella says:
Many ad supported free apps are wifi only, and necessitate that you use their paid counterparts to play offline.

Posted on Jan 21, 2012, 8:58:18 PM PST
Bejeweled is a paidnversion andnhasnno ads. I just don't understand this.

In reply to an earlier post on Jan 21, 2012, 9:31:15 PM PST
C. Scilley says:
I can play those games without wifi. I really do not understand why you cannot. When I leave the house, I turn my wifi off. I have no problems playing my games with it off.

In reply to an earlier post on Jan 25, 2012, 8:13:30 PM PST
Django says:
I am having this same problem. I was able to play Angry Birds, Tetris and Plant's vs. Zombies without a wireless connection from day one (12/25/11). I have full versions (not free versions) of all those games. Suddenly (1/23/12), every time I try to load those games up, a window pops up saying "Internet Needed...Please connect to the Internet to run this app." What happened? What changed? As an aside, "Cut the Rope" game works just fine..... I do not have wireless at my house, but went to a friends and got online and the games worked fine. Logged back off, they do not work. What in the world?

Posted on Jan 25, 2012, 10:29:56 PM PST
James, that is EXACTLY my situation. It was working fine without internet and now it is not.mhow come I am not getting a suport rep responding to this?

In reply to an earlier post on Jan 25, 2012, 10:35:19 PM PST
TuxGirl says:
because support reps don't answer here (or in the cs forum, for that matter). if you want to talk to cs, you need to contact them directly.

In reply to an earlier post on Jan 25, 2012, 10:48:19 PM PST
musicmomma says:
I play Bejewled all the time on my Fire and do not have any problems. I usually have the wifi off to conserve the battery.

Posted on Feb 1, 2012, 12:22:35 PM PST
Kari L. says:
Mine is doing that too. What is the solution?

In reply to an earlier post on Mar 3, 2012, 8:06:04 PM PST
Crow says:
I've been playing Angry Birds without an internet connection for some time now, including this morning. This afternoon, I started getting the "Internet needed to run this app." I wish someone would respond to this question!

Posted on Mar 15, 2012, 6:30:09 AM PDT
Crow says:
Update and solution: after a fruitless discussion with customer service resulting in the suggestion that I remove Angry Birds from my Kindle and re-download it (losing all my scores), I did so and began again. Eight days later, the problem reoccurred. This time, I consulted friends. One suggested that maybe the game needs to connect to the internet occasionally to update its cache of scores. To that end, I went to a wifi spot. The game opened normally and I was able to play while connected to wifi. Then the question was whether or not it would continue working when I was out of range. The answer was yes. The solution, therefore, is to connect to wifi occasionally, or do so when the app says it will no longer work without being connected to the internet. You do NOT need to sacrifice your scores.

Posted on Apr 17, 2012, 10:36:51 AM PDT
norma says:
thank you!!

Posted on Apr 17, 2012, 11:10:04 AM PDT
MamaSylvia says:
What worked for me when my apps suddenly quit working when I wasn't on wifi was to go into "options" or "settings" and UNCHECK the "submit scores" (for Jewels) or "Auto Share High Scores" (for Random Mahjongg) and that took care of the problem. You may have to hunt for the right option in your games, but for me, the problem was that the game wanted the wifi connection in order to connect with whatever site individual scores get recorded on.

Posted on Jul 17, 2012, 7:23:40 PM PDT
Collins says:
For kindle fire - "internet net needed to run app" - why does it all of the sudden appear when for weeks you could play any game without wifi? Does not permit you to get to the game in order to change the settings.

Posted on Jul 18, 2012, 2:29:42 AM PDT
AC Sue says:
I don't know how many games work this way, but I emailed a developer when I had the same problem with a game on my phone and he told me that the app needed to validate my purchase "occasionally", for me to continue using the app. I had been on a cruise, and hadn't connected to the ship's wifi. I hadn't come up against the problem before; in the normal course of events I would have at least 3G turned on most of the time, so the app could "phone home" without my even being aware of it.

Posted on Jul 20, 2012, 12:16:22 AM PDT
Last edited by the author on Jul 20, 2012, 12:20:10 AM PDT
DV Coryell says:
This question was addressed very thoroughly and non-condescendingly by ... I think it was "Mark," on another thread. Here is one of his responses:

J. Donahue - no, you are wrong. See B. Smith's comment and post from Amazon. It is *AMAZON* who is doing the DRM verification. As I said in my post, I do not know *why* - apparently it's because App developers can choose to check it (although I am certain it is defaulted on, given the number of apps it happens to). The goal here is to ensure people buy their apps from the Amazon App store, and that the software purchased from the App store is not then pirated to other devices (note that other devices on their profile are *allowed* to use the apps)

Note that this does *not* happen with the google play store on other Androids (or on a rooted / unlocked kindle fire), but it *does* happen with the Amazon app store on those devices. If you have another android device, and you download a program from the Amazon app store, if the Amazon app store is not running, the DRM cannot be verified and the app does not run.

In fact, this was addressed on some android forums a year ago, and annoyed a lot of people:



This last one has the key comment: "During the installation process for an app, the Amazon Appstore client downloads a small token that grants the user the right to access the application. A valid token permits the user that purchased the app to access their app offline. The Amazon Appstore client will periodically communicate with Amazon servers to refresh the token."

That period for the Kindle is apparently 30 days.

Thanks, Mark. Bummer for travelers, servicepeople, and others who can't just run to a Starbucks every thirty days. :( Seems like Amazon could have tried a little harder to make this clear, no?

Posted on Nov 16, 2012, 2:22:04 AM PST
You just have to press sync in the menu butgon near wifi.

Posted on Jan 4, 2013, 2:10:16 PM PST
Kissy*Face says:
I think it's Amazons way of tracking you & your actions on their devices.

In reply to an earlier post on Jan 4, 2013, 2:23:04 PM PST
Gail Street says:
Same thing happened to me. What is wrong and how do I fix it?

In reply to an earlier post on Jan 4, 2013, 4:28:52 PM PST
This is an old thread Gail, what is happening? Free apps need a connection at times to update the ads that support them. Paid apps need to connect once a month or so to verify your location etc.

In reply to an earlier post on Jan 10, 2013, 11:33:28 AM PST
Joe A. Reed says:
I don't know if have fixed this by now or not but I was having the same problem. So what I did was go somewhere there is wifi connect to it run any app for 3 mins, then turn off you wifi and run another app for about the same amount of time. And that's how I fixed that problem, and if it does it again repeat those steps

In reply to an earlier post on Jan 10, 2013, 11:36:41 AM PST
Bixillarla says:
It will do it again in about 30 days. Apps from Amazon app store need to call home about every 30 days, this goes for both free and paid apps. It is a form of DRM.

Posted on Feb 11, 2013, 8:10:50 AM PST
You need to get on an Internet connection and then sync your fire. I talked to amazon and they said that the apps are all registered, and eventually the registration runs out. By syncing your device you can totally fix this problem. I did it, and all my games work without wi fi or with it.
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Discussion in:  Kindle forum
Participants:  46
Total posts:  56
Initial post:  Jan 21, 2012
Latest post:  Dec 19, 2016

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