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Customer Discussions > Kindle forum

Can't download library book


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Showing 1-15 of 15 posts in this discussion
Initial post: May 15, 2014 2:44:23 PM PDT
Bonnie Amaon says:
Tried to download a library book on my kindle, which i've done many times, and it says it can't find a kindle registered to me. I've checked & my kindle is registered. Any suggestions?

Posted on May 15, 2014 2:49:09 PM PDT
Did it say a Kindle registered to you, or an ereader or something similar? In case the book is epub, and not Kindle format, that might happen.

In reply to an earlier post on May 15, 2014 5:19:46 PM PDT
Bonnie Amaon says:
It said "We did not find a kindle device or reading app registered to your Amazon account for which this content is available". I checked again and the book on the libary website has a kindle download.

In reply to an earlier post on May 15, 2014 5:25:26 PM PDT
Artist says:
Which book and which Kindle? Are you sure you were signed into your own Amazon account when you claimed the loan?

In reply to an earlier post on May 15, 2014 5:35:33 PM PDT
Bonnie Amaon says:
Don't know the exact model but it has 3G & wifi. It's not a newer paperwhite model. The small box on the right of the page to download the book (the one click box) has my email address & my name is at the top of the page so it should be my amazon account.

Posted on May 15, 2014 6:05:04 PM PDT
Last edited by the author on May 15, 2014 6:08:36 PM PDT
Artist says:
Edit: Forget what I posted. I realized that it would not be taking you to the Kindle site if you hadn't chosen the Kindle format.

Provide the name of the book (as I asked earlier).

In reply to an earlier post on May 15, 2014 6:31:46 PM PDT
Bonnie Amaon says:
Sorry, the book is Cloud Atlas and I have tried many times to download it trying to find the problem. On the library page I clicked "download kindle edition" which took me to the amazon page like it always has done.

Posted on May 15, 2014 6:39:31 PM PDT
Bonnie Amaon says:
The problem occurs after I click on "get the library book".

In reply to an earlier post on May 15, 2014 6:39:36 PM PDT
Zanzibar says:
Does the product page of that book show that it's available for your model of kindle?

Posted on May 15, 2014 6:43:12 PM PDT
Artist says:
That's why I asked, Zanzibar, because I couldn't think of any other reason.

Bonnie, that book isn't formatted to work on a Kindle Touch. Could that be the Kindle you own?

In reply to an earlier post on May 15, 2014 6:45:22 PM PDT
Zanzibar says:
Yeah - I saw that too. I have a KT and that's the first time I've seen a book available for the PW and basic, but not the touch.

In reply to an earlier post on May 15, 2014 6:45:58 PM PDT
Bonnie Amaon says:
Yes! So that's the problem! Thank you! Guess i'll have to read the hardcopy.

In reply to an earlier post on May 15, 2014 6:46:52 PM PDT
Artist says:
Phew, glad we solved that puzzle!

In reply to an earlier post on May 15, 2014 6:47:06 PM PDT
Bonnie Amaon says:
Really appreciate your help!

In reply to an earlier post on May 15, 2014 6:47:40 PM PDT
Artist says:
I was surprised, too, and read the list over several times to make sure the Touch wasn't listed somewhere.
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Discussion in:  Kindle forum
Participants:  4
Total posts:  15
Initial post:  May 15, 2014
Latest post:  May 15, 2014

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