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Customer Discussions > Kindle forum

Trouble with my Kindle


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Showing 1-9 of 9 posts in this discussion
Initial post: Jul 17, 2012, 11:28:47 AM PDT
I have 3 Kindles and the first one I bought 1 1/2 years ago is froze up and will not work. The battery is powered up. I was tring to move a book from the archives when it froze up on me. Any suggestions?

In reply to an earlier post on Jul 17, 2012, 11:29:58 AM PDT
Just Peachy says:
Have you tried a hard restart? Hold the power button for 20 seconds and give it time to reboot.

In reply to an earlier post on Jul 17, 2012, 11:31:15 AM PDT
Have you rebooted it?

Unplug it from everything, and remove it from a hinged cover if it's in one. Hold the power button to the right for 30 seconds, and let it run through its reboot process. This will take several minutes.

Let us know if that does the trick...

Posted on Jul 17, 2012, 11:38:54 AM PDT
K. R. says:
Help > Digital Products > Kindle Support > How do I restart my Kindle?
http://www.amazon.com/gp/help/customer/display.html/ref=hp_200127470_reset?nodeId=200127470#reset

Kindle Help Forum
http://www.amazon.com/gp/help/customer/forums/kindleqna

In reply to an earlier post on Dec 24, 2012, 2:01:35 PM PST
Yes!! It worked! My Kindle was totally frozen previously. Thank you.
Sandy

In reply to an earlier post on Dec 24, 2012, 2:05:07 PM PST
The hard restart worked for me, and I had the same problem.
But - I wondered how you move a book from the Kindle spot on my P.C. to my actual Kindle. Can you help me?
Sandy

In reply to an earlier post on Dec 24, 2012, 2:49:50 PM PST
It depends, Sandra. If you downloaded it to your Kindle for PC app, then you can't just move it across, because the files are coded to each individual kindle device or app. If you downloaded using the "transfer via usb" option, then it's just a case of hooking up the kindle via usb cord, then dragging and dropping the file from where it's saved on the PC to the documents folder of your kindle (which will show up just like a thumb drive does).

Posted on Mar 19, 2014, 8:40:28 PM PDT
hi, i just had to upgrade from the traditional kindle, to the touch. i feel very dumb, but i can't get it registered. i press menu, i press settings. i don't see what is required for the step.

In reply to an earlier post on Mar 19, 2014, 9:00:32 PM PDT
Here is help for the Kindle Touch.

http://smile.amazon.com/gp/help/customer/display.html?nodeId=201242040
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This discussion

Discussion in:  Kindle forum
Participants:  8
Total posts:  9
Initial post:  Jul 17, 2012
Latest post:  Mar 19, 2014

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