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Customer Discussions > Kindle forum

dropped my kindle 3g+wifi in some water

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Showing 1-25 of 50 posts in this discussion
Initial post: Jan 17, 2011, 5:46:31 PM PST
Help I dropped my kindle 3g+wifi in some water last night... I took the back off patted it dry, used the hair dryer on low and I have left it sitting open wrapped in a towel all day... still nothing... is there any hope?

Posted on Jan 17, 2011, 5:48:27 PM PST
I doubt it. But call Amazon's Kindle CS and ask them about it:
Inside the United States: 1-866-321-8851
Outside the United States: 1-206-266-0927

Or, they will call you back if you leave your info at:

In reply to an earlier post on Jan 17, 2011, 5:50:16 PM PST
Wanda Sykes says:
I'm so sorry about your Kindle Kathryn. I've seen post on these threads about placing the Kindle into a plastic bag with rice to dry out a Kindle but I've never tried it (thankfully I've not needed it). Hopefully someone that has had this experience will see your post and respond. Good luck!!

Posted on Jan 17, 2011, 5:50:51 PM PST
Last edited by the author on Jan 17, 2011, 5:51:10 PM PST
I have heard of people dropping cell phones into water then placing them in a bag of rice to help dry them out (24 hours min). You may want to give that a try to see if it works, it worked with cell phones :-)

Rice in salt shakers helps suck the moisture out of the salt and into the rice. ANother idea you could try is the silica packets you get in packages too...

Posted on Jan 17, 2011, 5:51:20 PM PST
L L. says:
They allow for one accident during use. Maybe tell them it slipped off the edge and fell in, they should replace it.

Posted on Jan 17, 2011, 5:52:05 PM PST
Don't press any more buttons! Put it in a ziplock baggy with rice and let it set at least 4 days, longer is better.

Posted on Jan 17, 2011, 5:55:46 PM PST
L L. says:
I dropped my cell phone in the toilet and dried it out . It worked for a while, but the repair center told me even plain old dampness can get inside and corrosion may hold off for a while, but it always eventually messes things up. I would advise to try to get Amazon to replace now, instead of having it quit for good after warranty is out.

Posted on Jan 18, 2011, 3:28:43 AM PST
K.D. says:
The hair dryer and trying to turn it on are both bad ideas. Electronics don't like heat. The key to electronics surviving water is that they don't get turned on while they are wet. As many have said, a bag of rice is the best bet, although it can take days/weeks to get it dry enough.

Posted on Jan 18, 2011, 6:09:14 AM PST
Sailorman says:
The first thing you would want to do when any electronic device gets wet is remove the battery. Because water can short out the circuts that is where most of the damage will probably be done.

Posted on Jan 18, 2011, 6:09:57 AM PST
Bubba says:
I have a box of silica gel that I got at Michaels to use in case of an electronics -> water mishap. The silica gel is sold for drying flowers and it works better than rice for drying electronics. The silica gel is like a fine sand, so don't let the the silica gel get into the electronics.

The flower drying silica gel has flecks of color in it that indicate whether the gel is dry or not; blue flecks = good, pink flakes = bad. The gel can be regenerated (dried out) by putting a layer of it on a microwave safe plate or tray, and then microwaving it until the flecks turn blue (stir it a few times while drying so that it dries evenly). It can also be regenerated in a 250°F oven.

Posted on Jan 18, 2011, 6:34:23 AM PST
Kathryn, I hope you have luck in getting your k3 replaced! Try Amazon first, and if it's a no go with them, try the rice thing everyone seems to be recommending.

The rice tip sounds like an option of last resort, but something to remember for sure. I hope it never has to come in handy for me. (g)

Morgan Mandel

In reply to an earlier post on Jan 18, 2011, 6:36:39 AM PST
StillPooh says:
I don't think the Kindle battery is accessible for removal, is it?

In reply to an earlier post on Jan 18, 2011, 6:36:45 AM PST
K.D. says:
Throw it in the rice first just in case. The longer between water and drying, the more likely there will be damage.

In reply to an earlier post on Jan 18, 2011, 7:37:24 AM PST
R. Kraemer says:
If you have had it less than 3 months your credit card company might cover the replacement cost.

Posted on Jan 18, 2011, 8:46:54 AM PST
Just call CS . They are great!

In reply to an earlier post on Aug 1, 2012, 6:33:06 PM PDT
Last edited by the author on Oct 2, 2012, 8:55:27 PM PDT
nowyat says:
Yes! I dropped mine in the bathtub and the screen froze completely. I looked on line and they said put it in a bag of rice, but I put mine under the refrigerator, because you know the hot air blows out there? It takes a long time though! I don't know if the entire three weeks was required but it might be. The buttons wouldn't work all that time but then I plugged it in and recharged it and it's as good as new. MY CURE--> Three weeks underneath the fridge! Works perfectly now. Ironically I want a Paperwhite now anyway, so I can read manga too.

Posted on Aug 18, 2012, 10:20:48 PM PDT
History101 says:
Customer service said they wont do anything if you drop it in water. Not something they will help with - even if in warranty because it was user error.

Posted on May 3, 2013, 8:28:37 PM PDT
the customer care i really helpful. you should try calling on that!
i had the almost same experience with my kindle fire but it worked fine immediately, except for the touch that lost its sensitivity. there was still a distinct water mark on my screen. i left it in a ziplock bag filled with rice for 3 straight days. {should have left it for longer} the water mark is not very clear and the touch sensitivity recovered.

i hope this works for you too.
please don't meddle with the battery.

Posted on Jul 25, 2013, 10:58:15 AM PDT
Miss Bird says:
I accidentally dropped mine in water a few weeks ago. Totally my stupid fault, I am a clumsy girl. Unfortunately the rice trick didn't work and Amazon customer service couldn't help. Trying to decide now what to Kindle or not :(

I hope yours works out for you!

In reply to an earlier post on Dec 5, 2013, 4:59:47 PM PST
Jacob Gunn says:
Mine suffered the same fate, but dunked by kids....tried rice cure for a week, but didn't work. I have decided to replace it with Kindle Fire HD. They are not that expensive for all they do. Just my two cents, never had good luck with electronics after a water event.

Posted on Mar 11, 2014, 2:16:40 PM PDT
Hello. I have a Kindle Fire HD 7" and I dropped it in the tub about 9 months ago.. I did all of the things that were advised.. putting it in rice for 3 days, plugging into power and a PC, holding the power for 30 seconds and hitting it again... but nothing worked. However, I angled the screen just enough and i saw the display images. I could unlock and scroll through things, but I literally cant see it. It's a black screen to my eyes until its angled in light properly. I managed to find the brightness bar and maxed it out, but nothing changed.. HELP

In reply to an earlier post on Mar 11, 2014, 2:33:25 PM PDT
Jazzy_Jeff says:
Help with what? There isn't a magic fix for you. You will need a new device and keep it away from water.

Posted on Jul 21, 2014, 6:53:10 AM PDT
[Deleted by the author on Jul 21, 2014, 6:53:21 AM PDT]

Posted on Jul 21, 2014, 9:07:28 PM PDT
dshaneb says:
We had a kid drop a Nintendo DS (I think) in the toilet. It wouldn't work, so we tried the extreme cure of placing in the oven at the lowest setting of 175 degrees and even had the door cracked open with a pot holder. We left it in for a half-hour and, after it cooled off, it started working fine. We thought it was a goner anyway, so we didn't mind the oven attempt. Just make sure its set on 175 degrees with the door cracked. Any higher temp will start melting things. Hey, its worth a shot.

In reply to an earlier post on Jul 25, 2014, 3:10:51 PM PDT
CDPmom3 says:
Batteries are not removable in a Kindle
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Discussion in:  Kindle forum
Participants:  37
Total posts:  50
Initial post:  Jan 17, 2011
Latest post:  19 days ago

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