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Customer Discussions > Kindle forum

Not connecting or detecting wifi's


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Showing 1-19 of 19 posts in this discussion
Initial post: Feb 19, 2012 8:08:42 AM PST
I have a kindle touch and it has stopped connecting or detecting wi fis. How can I fix it?

Posted on Feb 19, 2012 8:11:06 AM PST
GnomeEd says:
Do a hard reset. Hold the On bumton on for 30 seconds

In reply to an earlier post on Feb 19, 2012 9:53:17 AM PST
Thank you very much. It worked. Had no idea that is how to reboot. I couldn't get to the users manual.

Posted on Apr 11, 2012 6:22:05 PM PDT
Mine is doing the same thing, but the hard reset is not fixing it. :/ everthing else on the network is working...

In reply to an earlier post on Oct 8, 2012 9:51:11 AM PDT
LMO says:
Hi - were you able to fix your Kindle connectivity problem? I also tried to reboot and still it doesn't detect any of the wifi networks. It did work fine but then simply stopped.

In reply to an earlier post on Oct 8, 2012 10:14:30 AM PDT
Craig says:
Hollis, the Kindle support pages will help you through a reboot and a variety of other troubleshooting steps: http://www.amazon.com/gp/help/customer/display.html/ref=hp_kindle_nav_ts_diagnose?nodeId=200829000

Posted on Jun 11, 2013 6:23:45 AM PDT
Mark Wood says:
I had this problem so I turned off wireless in the drop down menu on the home page then turned it back on. It connected instantly.

Posted on Sep 26, 2013 3:37:45 PM PDT
Last edited by the author on Sep 26, 2013 3:38:03 PM PDT
I just visited the trouble shooting page that Craig gave the link of, and it only mentioned problems with connecting to wi fis. My device cant detect any wi fi at all. In the settings menu, under Wi-Fi Networks, it shows the available Wi fi networks, and its telling me that there are no networks available, even though I'm sitting beside a modem. even pressing view does nothing, all it does is highlight the segment in a black bar and invert the text color to white, I can't even add the Network Manually.

Has any one manage to fix this?

In reply to an earlier post on Oct 8, 2013 8:26:23 PM PDT
Mine is doing exactly the same. It was working fine and now it simply will not detect wi-fi networks. I've done everything that has been suggested but still no joy. I'm hoping somebody will come up with the solution.

In reply to an earlier post on Oct 8, 2013 8:33:10 PM PDT
Artist says:
Why not contact customer service? That's what they're there for.

Click on the Help link at the top of the page, then on the yellow Contact Us button on the right side of that page.

In reply to an earlier post on Oct 10, 2013 10:43:55 AM PDT
Mark - having the same exact issue. Click on view Wi-Fi networks (which shows 0 - even though there are several available) and it doesn't do anything when I click on view. Wondering if you had any luck with this issue.

In reply to an earlier post on Dec 3, 2013 12:01:31 PM PST
Hi Mark,
I have a BT HomeHub2 Router. On the side is a 'Restart' button. I pressed it and when it had reset itself the Kindle worked just fine. Plus it had a very strong signal. My wife is now a very happy bunny.
I hope this may be of help.

In reply to an earlier post on May 28, 2014 4:27:26 AM PDT
Amazon Man says:
I had the same problem, no networks found. I tried restarting holding down the power button but that did not resolve the problem. So I tried restarting using the menu options, but again no results. Finally, I decided to "Reset Device" from the menu. That made my Kindle go to factory defaults, just like a new one. Now I can see three networks and was able to log in without a problem. But I have to download all my books, reset a pass code, etc. But it is working normally again.

Posted on Jun 28, 2014 1:47:41 PM PDT
Mine did the eact same thing and i had a major panic! I left it turned off and charged it overnight and then did the master reset ( hold down off button for 20 secs) then checked my wifi connections and they had all re appeared ! Hope this is help ful, i just kissed my kindle!

In reply to an earlier post on Aug 4, 2014 2:38:28 AM PDT
Last edited by the author on Aug 4, 2014 2:46:08 AM PDT
derbyfour says:
Worked a charm!
I switched on and off, connected via usb to my Wifi, and work Wifi, tried from a free Wifi zone. Nada, Zilch. Tried numerous times. Didn't want to muck around with my own router settings.
Trick was to hold the off button in for AT LEAST 35 seconds, anything shorter than that did nothing (on my Kindle it is on the bottom of the device where the usb cable connects). Worked a charm.

Posted on Dec 23, 2014 7:32:09 AM PST
SueT says:
I've been bugged by this for months with the router connection to 2 kindles working for a few days/weeks then stopping again. Rebooting the kindle/reselecting the WPA setting sometimes worked & sometimes didn't. Now I hope I've now got a fix courtesy of richx on the virginmedia community. You have to find your advanced settings for your router & set up a 2.4GHz guest network. After connecting your kindle to the guest network and adding the device to the filter list, disable the security, hide the SSID so it's not public and select to deny access to all devices except those on the filter list. So far its working - hope it lasts forever now!

Posted on Mar 16, 2015 4:40:46 AM PDT
Nanda L says:
I've had my Kindle for years and this happened to me after I charged it through my laptop one time.
I've tried all the above mentioned strategies.
The Kindle refused to do a factory reset which I solved by giving myself a password (doesn't matter what), putting the device to sleep by pressing the start button 8 seconds and entering the following password when restarting resetmykindle.
This did put it back to factory settings.
After setting it back up it is now connecting to wifi again. Yay!!!
I will never charge it through my laptop again though!!

Posted on Sep 20, 2015 12:51:05 PM PDT
[Deleted by Amazon on Sep 22, 2015 1:31:19 AM PDT]

In reply to an earlier post on Sep 20, 2015 1:17:59 PM PDT
MikeJW says:
Spam! If you need Kindle customer service, use the help link at the top of this page.
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This discussion

Discussion in:  Kindle forum
Participants:  18
Total posts:  19
Initial post:  Feb 19, 2012
Latest post:  Sep 20, 2015

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