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Customer Discussions > Kindle forum

I did not get my book on my Kindle that I ordered.


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Showing 1-8 of 8 posts in this discussion
Initial post: Nov 7, 2012 9:50:24 AM PST
Mrs. Ward says:
Why did I not get my book that I ordered? What happened to Polly by Jennifer Hanning. I had my Kindle on 3g and wi-fi

Posted on Nov 7, 2012 9:52:01 AM PST
I don't know. Why don't you contact Kindle Customer Support?

In reply to an earlier post on Nov 7, 2012 9:52:25 AM PST
Have you synced? Did you go to manage your kindle page and see if it is in pending deliveries? Is it listed on your manage your kindle page?

Remember, you are talking to other customers here, not Kindle support. For Kindle support, click on help at the top of the page and then the contact us button on the next page.

Posted on Nov 7, 2012 9:55:42 AM PST
CBRetriever says:
bunch of things to try:

1. Turn on wireless and do a sync and check for new items
2. next, look in your archives/cloud and see if it's there - if so click on it and it will download
3. go to your Manage Your Kindle page on http://amazon.com, hover over the actions button next to the title and select send to Kindle (make sure you pick the correct kindle if you have more than one registered to your account), then turn on your wireless and do a sync and check for new items
4. reboot/reset your kindle (fully charged, unplugged, wireless on, hold power button in for 30 seconds), then start at step 1
4.a. Deregister then reregister if you have an e-ink kindle then start at step 1 - DO NOT do this if you have a Kindle Fire
5. try to send it to your kindle through usb ( http://www.amazon.com/gp/help/customer/display.html/ref=hp_k4land_trans_usb?nodeId=200728710#usb )
6. contact customer support using the orange Contact Us button to the right

In reply to an earlier post on Nov 7, 2012 9:59:30 AM PST
MommaCat says:
Remember to click the yellow Track this discussion button if you expect to know if anyone answered you.

Posted on Nov 7, 2012 11:56:40 AM PST
Best advice is to download from Amazon and use your usb cable. All my books from Amazon have the .amz3 extension and this stops them from arriving on the kindle using 3G or wifi.

In reply to an earlier post on Nov 7, 2012 12:16:41 PM PST
You are the first person that I've ever heard of that can't download directly to thier Kindle via 3G/wifi. That is the whole point behind ebooks. Have you talked to Kindle support to figure out why it won't work for you?

In reply to an earlier post on Nov 7, 2012 12:44:36 PM PST
Last edited by the author on Nov 7, 2012 12:45:18 PM PST
Fuzzy says:
Is this just one book or all that you have ordered? Double check your content order page and make sure the order went thru. Sometimes they do get hung up for some reason or another. Amazon Customer Service is open 24/7 to help you, all you have to do is select the "help" button on the top of the page and follow the simple instructions.
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Discussion in:  Kindle forum
Participants:  7
Total posts:  8
Initial post:  Nov 7, 2012
Latest post:  Nov 7, 2012

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