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Customer Discussions > Kindle forum

problem in trying to open and close my kindle

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Showing 1-3 of 3 posts in this discussion
Initial post: Sep 22, 2013 10:56:53 PM PDT
A. Albanna says:
Kindle Paperwhite, 6" High Resolution Display with Next-Gen Built-in Light, Wi-Fi - Includes Special Offers i ahve problem in the open and close button. it doesn't work. these happen overnight i wake up and try to use it and i cannot now. i bought it like 5 months ago.

In reply to an earlier post on Sep 23, 2013 5:25:20 AM PDT
Just Peachy says:
What do you mean the open and close button? Do you mean the button?
What is showing on your screen?

Make sure your Kindle is fully charged. Then unplug from the charger, hold the power button for 30 seconds to reboot the Kindle.
If that doesn't work contact Customer Service by clicking on Help at the top of the page and then click the "Contact Us" button. Choose chat or to have them call you. Do not choose email.

In reply to an earlier post on Sep 23, 2013 5:30:45 AM PDT
If you have it in an "automagic" case that turns it on when open and sleep when closed, take it OUT of that and see if matters improve.

I had to return a "wake-up" cover because it turned my PW *OFF* no matter what I did.
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Discussion in:  Kindle forum
Participants:  3
Total posts:  3
Initial post:  Sep 22, 2013
Latest post:  Sep 23, 2013

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