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Customer Discussions > Kindle forum

kindle fire hd 7" , touch screen problem

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Showing 1-25 of 57 posts in this discussion
Initial post: May 16, 2013 9:41:57 PM PDT
The past few days my kindle fire's touch screen hasn't worked right. I have to tap hard for it to click on things. Seems to oy act up when using the internet.

In reply to an earlier post on May 16, 2013 11:29:00 PM PDT
Try performing a hard reset on your Kindle Fire. Unplug the Fire from all power sources and then press and hold the power button for 20 seconds (count them slowly) and then release. Ignore any shutdown messages. After the device has completely turned off, press the power button to restart your Kindle Fire.

If that does not help, Use the large orange Contact Us button to the right to contact Amazon Kindle CS and talk with them about it - use the live chat or the call back feature if you can, not email. If you can't see a Contact Us button on this page, then go to and contact CS. I advise using Live Chat or the Call Me Back feature and not email, as they will have your account details available to them immediately when you talk with them.

In reply to an earlier post on May 17, 2013 3:44:07 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on May 17, 2013 8:24:34 AM PDT
Okay, thank you

In reply to an earlier post on May 17, 2013 10:05:08 PM PDT
Okay, I've been doing that. Is it normal for the kindle fire to highlight whatever you click on when on Silk?

Posted on Jul 3, 2013 11:49:48 AM PDT
My kindle is doing its its own thing putting random letters in...text and opening things I don't want think the screen is broken

Posted on Jul 3, 2013 1:49:47 PM PDT
I think it's time for both of you to contact Customer Service.

Posted on Nov 30, 2013 7:59:31 AM PST
Ok, I've had my Kindle Fire HD 7 inch for almost a year. Everything has worked perfect until just two days ago, when the strip of screen right underneath the camera stopped responding. Nothing, not even a hard reset, has worked. Should I call customer service or wait out an answer here?

In reply to an earlier post on Nov 30, 2013 8:36:40 AM PST
MikeJW says:
You're still within warranty. For sure, have customer service call you before your warranty runs out.

In reply to an earlier post on Dec 10, 2013 5:44:04 PM PST
Hello I'm having problem with my kindle the screen not working properly it doing it own thing putting random letters or text or opening apps I think my screen is mess up need help

In reply to an earlier post on Dec 10, 2013 5:49:31 PM PST
MikeJW says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Dec 13, 2013 11:51:01 AM PST
Tica says:
On my Kindle Fire HD I cannot access my ATT email account ...I get a yellow bar telling me Aunthentication failed. (Att)...yet I am able to access my G Mail account. Can anyone help me? Everything worked just fine last evening and today the elves seemed to gotten into my Kindle.

Posted on Dec 23, 2013 9:50:13 PM PST
real review! says:
Had my Kindle Fire for a year. The HD feature was working fine. Now when i watch HD movies and Tv Shows on Prime, it does not turn on when i press it. If it does turn on, the HD only lasts for a few seconds before it turns itself off. I do not know what to do. Any suggestions?. Thank you

Posted on Jan 25, 2014 2:34:32 AM PST
Does not operate in the horizal position fire

In reply to an earlier post on Feb 4, 2014 1:23:29 PM PST
Red Fox says:
I had a similar problem but was finally able to navigate to the "Mayday" feature. He fixed the problem right away and explained if the "screen reader" or "explore by touch" is turned on in the accessibility menu (they are usually activated in tandem), then there are special rules for operating the touch screen. Since I didn't know the rules or even realize that these options had been turned on, I couldn't get the screen to operate normally. You might want to check that out.
Good luck!

In reply to an earlier post on Feb 25, 2014 8:06:23 PM PST
Thank You for this post, I went to the settings feature, then to the accessibility feature where I turned off the screen reader and it fixed my Kindle. My touch screen wasn't responding. I had to tap it several times near the clock just to get the quick settings to drop down. Now, it's back to working like new. Thank You.

Posted on Mar 29, 2014 7:16:31 AM PDT
D-bo says:
Hey, My kindle fire screen seems to be broken. I took it out of my backpack at the end of school and when i pressed the power button nothing would show up, even when i plugged and unplugged it from a power source. When I hold the power button or press the volume button the sounds give me knowing that it is on, I have no clue why the screen won't turn on and yet the sounds works, there are no scratches. Please help.

In reply to an earlier post on Mar 31, 2014 1:47:59 PM PDT
where is this mayday feature? I can't get my touchscreen to work properly. all of a sudden I have tutorial on my device and can't get it off.

In reply to an earlier post on May 8, 2014 6:34:41 AM PDT
Thank you for the advice! I thought my kindle was broken but I was zble to fix it. You saved me a huge headache!!

Posted on Jul 14, 2014 11:03:08 AM PDT
I had never had problems with my kindle fire tablet till the other day i went to turn it on and only half tje screen comes on and the other half stays black can u please help

In reply to an earlier post on Jul 15, 2014 7:38:59 PM PDT
Rebov says:
Thanks for your post! I think the "Screen Reader" function may have been accidentally turned on with a two finger touch at start up. Your post helped fix the problem.

Posted on Aug 23, 2014 10:45:23 AM PDT
Last edited by the author on Aug 23, 2014 10:47:27 AM PDT
When trying to watch programmes on iPlayer I no longer get a full screen image
but only approx 2-3" the rest of the screen is blank. I have a Kindle fire hd tablet.
Everything else appears to be ok ie full screen on Google, ebooks etc.
Any ideas?

Posted on Oct 14, 2014 1:56:16 PM PDT
I have a neighbors kindle fire HD, that doesn't recognize the swipe and screen won't move. I had to tap the unlock button. Can someone help me please??

In reply to an earlier post on Oct 14, 2014 2:01:17 PM PDT
That is exactly the problem to this kindle i have trying to fix for my neighbor. How did they fix it for you?:??

In reply to an earlier post on Oct 14, 2014 2:10:26 PM PDT
Unable to fix it , needs to be sent in to be repaired as decided it is faulty but is now out of warranty so probably won't bother
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Discussion in:  Kindle forum
Participants:  42
Total posts:  57
Initial post:  May 16, 2013
Latest post:  Jun 23, 2016

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