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Customer Discussions > Kindle forum

Broken Kindle Screen

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Showing 1-12 of 12 posts in this discussion
Initial post: Jan 20, 2012 10:36:19 PM PST
GhostWing says:
Okay, my gramma bought me a Kindle back in August from the Amazon website, and now it's January. I go to open up my Kindle's case and I see the screen's broken. I have no idea how it happened since it's been sitting on my desk between reads. I've read the warranty and it's a bunch of confusion, I just want to know that if I send in my kindle, will it be repaired, replaced or am I just screwed and have to buy a new one?

In reply to an earlier post on Jan 20, 2012 10:39:16 PM PST
Last edited by the author on Jan 20, 2012 10:52:48 PM PST
GhostWing - It's still covered under the one year warranty. Contact customer service. They'll probably replace it for you.

To contact Customer Service, Click on this link and fill in the information. https://www.amazon.com/gp/help/contact-us/kindle-help.html/?nodeId=200127470
You may have to sign in. I would recommend you use the 'Phone' or 'Chat' options instead of e-Mail.

In reply to an earlier post on Jan 20, 2012 10:41:04 PM PST
KessaJo says:
GhostWing - there is a Help link at the top (right-hand side) of every page on Amazon, click it & follow it until it says Call.. click that & have them call you - they will call you within seconds of inputting your telephone number. Make sure you are talking to Kindle Customer Service when you speak to someone.

I have seen many people get a replacement for a broken screen while under warranty. Good luck! =)

In reply to an earlier post on Jan 20, 2012 10:41:51 PM PST
KessaJo says:
Pineapple, you beat me to it & your answer was better than mine. =)

In reply to an earlier post on Jan 20, 2012 10:43:25 PM PST
Last edited by the author on Jan 20, 2012 10:44:19 PM PST
Kessa - Hi! I've been looking for you! How are you? Did you ever get the info on that Dictionary app I posted for you?

ETA - Appologies to the OP for hijacking your thread.

In reply to an earlier post on Jan 20, 2012 10:46:27 PM PST
Last edited by the author on Jan 20, 2012 10:49:50 PM PST
KessaJo says:
I've been under the weather, still kinda weak, so haven't been on much until today. I probably shouldn't have even done that, but I did have some fun. =)

No, I haven't seen it, yet. I will definitely look for it tomorrow. I am tracking that thread, so I will check my email for it.

I appreciate that you did that for me. You are just so sweet. =)

ETA: Sorry, that was rude of me. How are you doing? Good, I hope.

ETAA: Yes, sorry for hijacking your thread. =)

In reply to an earlier post on Jan 20, 2012 10:51:50 PM PST
Sorry to hear you're still sick. I've been okay, but kind of tired.

Hope your friend enjoys that app.

I wanted to tell you that our "deranged" buddy followed me all over the forums the day after our discussions correcting my grammar. Another poster was following her, pointing out I was correct. Haven't seen her since. ;-)

In reply to an earlier post on Jan 20, 2012 11:08:10 PM PST
KessaJo says:
Glad you are OK, sorry you are tired.

OMG, that is funny. I wish I could have seen that. =)

Posted on Feb 26, 2014 1:13:58 PM PST
bookworm says:
I called customer service for my grand daughters kindle and they said they do not do repairs. It is still under warranty. She told me to contact a place that fixes cell phones etc. Has anyone out their cracked their kindle screen and had it repaired. If so where did you get it repaired.

In reply to an earlier post on Feb 26, 2014 1:17:11 PM PST
Last edited by the author on Feb 26, 2014 1:18:47 PM PST
If it's still under warranty, Amazon would replace it. Edit: Maybe not for breakage, silly me. Sorry.

You can google "kindle repair"; there are services that attempt it.

In reply to an earlier post on Mar 1, 2015 10:56:38 AM PST
can I just get it repaired? I have all my music, documents and such on it. or can I download the needed documents and such on to my main computer somehow?

In reply to an earlier post on Mar 1, 2015 4:30:15 PM PST
Snoozy says:
Why would you not back up your important information? Keeping data on one device is never going to end well. If you want it repaired you might be able to find someone to fix it, but a lot of places that do repairs don't guarantee they won't reset the device.
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This discussion

Discussion in:  Kindle forum
Participants:  7
Total posts:  12
Initial post:  Jan 20, 2012
Latest post:  Mar 1, 2015

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