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Customer Discussions > Kindle forum

Paperwhite 5.4.2 Messed Up My Kindle! Help!

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Showing 1-23 of 23 posts in this discussion
Initial post: Nov 19, 2013, 5:47:17 PM PST
MBAButterfly says:
I did the manual download and instillation on my 2nd gen paperwhite, and after it was updated, all my collections are gone!!! I had like 40 pages of collections that are no where to be found now. I can't even import my collections from my 1st gen paperwhite because it isn't an option anymore when I go to the cloud, then hit menu. Does anyone know what to do or have experienced this???

In reply to an earlier post on Nov 19, 2013, 5:58:12 PM PST
King Al says:
If it isn't an option, then your Kindle may have gotten deregistered. If that is not the case, try deregistering it and reregistering it, as this usually fixes the problem of disappearing collections.

Posted on Nov 19, 2013, 6:24:07 PM PST
MBAButterfly says:
Ok. Thanks for your help. Deregistering it won't delete my books will it?

In reply to an earlier post on Nov 19, 2013, 6:57:07 PM PST
MikeJW says:
Of course not... the books belong to the account.

Posted on Nov 20, 2013, 5:41:54 AM PST
I know this late to reply, but if you had just waited a few minutes, all your collections would have reappeared. And then all the collections that you ever had on any kindle, going back years, will also appear. Won't that be lovely?

This update is the worst thing I have ever seen.

In reply to an earlier post on Nov 20, 2013, 5:52:03 AM PST
MBAButterfly says:
Well, I had to deregister the thing and then, yes, every collection I have ever made popped up. Ugh. Not only that, most of the books didn't go back into the collections, so I have to do that by hand. (pulling out hair). I'll just do a little bit every day. I had really been looking forward to having collections in my cloud, but it doesn't help as much when you have to keep them on our home screen and see all these grayed out books that aren't even on your device. I also am sorry I got the update. I will never be a beta tester again! Maybe by the time the update rolls out for everyone, all the kinks will be worked out, I should have waited.

Posted on Nov 20, 2013, 6:03:08 AM PST
I don't think we are beta testers, since it is available to everyone to download, and also being rolled out over the air to everyone (though not all at once). But I wish I had not put it on mine, and had kept the wifi off, just in case. I had no idea it would be THIS horrendously bad, though.

Posted on Nov 20, 2013, 5:38:14 PM PST
MBAButterfly says:
I talked to an Amazon rep today and he acted like he hadn't heard of any problems with the update. I told him to look here.

Posted on Nov 20, 2013, 6:16:43 PM PST
Jazzy_Jeff says:
I just ordered my first Paperwhite today. I can't wait for it to come in. Once I register it I will keep the wifi off so I don't get the update right now. I will just transfer books via my computer.

Posted on Nov 20, 2013, 10:24:53 PM PST
AC Sue says:
There's also a pretty long thread about this over on the Mobileread forums. People are saying that when collections are synced to their Kindles that every book that has ever been in a collection will show up on the Kindle ( although the actual book isn't downloaded). So a collection called "to be read" will list even those books that you've read and deleted from the Kindle.

Also, an account can apparently only have one "set" of collections, so that if two family members have each set up their own collections on their Kindles all the collections will be combined and shown on both Kindles. I really thought that by now "users" within an account would have totally separate profiles/options/collections on MYK by now.

I'm what people are saying is true; it sounds insane. Sort of like the sync to last page read being unusable if two people are reading the same book. That was one of the things that convinced me to just keep track of all my books in Calibre and forget about syncing altogether. I still manually apply updates to my PW1 but I never turn wifi on. As far as I know there is no hidden code in Kindles to cause them to turn wifi or 3G on and phone home for any reason although I don't rule it out ;)

In reply to an earlier post on Nov 20, 2013, 10:49:49 PM PST
CBRetriever says:
syncing between books on kindles is controlled by the Manage Your Kindle settings - I have mine turned off

Posted on Nov 21, 2013, 12:22:07 AM PST
AC Sue says:
I know, but without that feature I didn't have any compelling reason to turn on wifi or 3G at all. And if I do decide to get a PW2 there are now even more reasons to keep it isolated from Amazon ;)

In reply to an earlier post on Nov 21, 2013, 12:27:23 AM PST
CBRetriever says:
you'll have to turn it on in order to register it

In reply to an earlier post on Nov 21, 2013, 4:26:36 AM PST
Jazzy_Jeff says:
That is true but more than likely the update will not download immediately. At least that is what I am hoping. I think Amazon should have left the devices alone that had collections built in.

In reply to an earlier post on Nov 21, 2013, 4:41:27 AM PST
Tinker-bella says:
I've rarely had an eInk reader update automatically, so chances are good that you won't wind up with the automatic update (unless you are one of the people that leave their wifi turned on 24/7).

That said, I made the knuckleheaded decision to downloaded the update to my PW2 and am sorry I did so now.

Not only (as others have pointed out) have every collection every created on multiple Kindles appeared on my PW2, but the sort feature (by Title, Author, Recent...) doesn't work correctly and still shows the collections. If you choose to delete the collection from your PW2, it deletes that collection from all devices. Argh.

I've reported it and one of the forum Mods responded that she would elevate my comments/remarks/concerns.

I wish I had just left well enough alone since there is no way to roll back updates.

That said, Ammy DID manage to get collections to work correctly on the HDX; if you choose to delete a collection, it is only deleted from that particular device.

In reply to an earlier post on Nov 21, 2013, 4:44:03 AM PST
CBRetriever says:
grateful, that if it's ever rolled out to the PW1s, that I've kept mine a wifi virgin and only use 3G (no updates!!!!!!)

In reply to an earlier post on Nov 21, 2013, 4:44:52 AM PST
Jazzy_Jeff says:
Personally I am not too worried about it since I don't have that many collections.

In reply to an earlier post on Nov 21, 2013, 4:48:51 AM PST
Tinker-bella says:
My only previous devices which have ever received automatic updates are Fire devices... and none of my e-Ink Kindles.

It's just a lesson learned for me to leave well enough alone. :) My normal MO is to allow others to report their findings before I elect to update, but I was curious about the Goodreads integration, so I took the leap. My bad.

In reply to an earlier post on Nov 21, 2013, 4:51:48 AM PST
Tinker-bella says:
Unfortunately, since I have purchased Kindles since the 2nd generation, there are many floating around out there... some no longer even in my own home anymore. It wouldn't be such a big deal if the collection could just be deleted from the single device itself, and not across the board, (and if the sorting feature worked correctly, as well).

Hopefully Ammy will patch this with an update.

In reply to an earlier post on Nov 21, 2013, 4:54:17 AM PST
CBRetriever says:
one of my Basic kindles may have once - they're my only e-ink kindles using wifi as my other ones a K2i and a Kindle Touch also use only 3G

Posted on Nov 21, 2013, 5:54:55 AM PST
TravelingGal says:
I have pretty regularly received updates on my Paperwhite (1st gen), even though I only turn wifi on once or twice a day. I'm actually really excited about the collection feature, enough that it might push me to get the 2nd gen Paperwhite. It sounds like exactly what I want - the ability to see and find books by a collection, whether they are actually on my device or not.

It doesn't bother me that there will be one set of collections. I'm the main Kindle user on my account - my hubby reads some books but not a huge amount and he won't care about my collections. In fact, I might set up a collection just for him. If you have multiple people on your account, can't they set up collections by their name?

I already went through the pain of multiple versions of my collections when I added them to my iPhone app (and I think it also happened when I imported collections on to some of my previous Kindles) so I'm prepared for some clean-up. I understand when you delete a collection it deletes it from the group of devices using the cloud collection feature - but does it also delete it from the earlier Kindles that aren't part of that group?

Tinkerbelle, when you say the sort doesn't work correctly, what do you mean? For example, when I sort by recent, I see titles and collections in the order in which I have opened them. Does that not occur any longer?

In reply to an earlier post on Nov 21, 2013, 6:06:17 AM PST
Tinker-bella says:
When you sort by Author, Title, or Recent, the Collections also appear... and for every collection you have ever created on any device registered under the same account. The only anomaly is that if I sort by Author, the collections appear at the end... if I sort by either Title or Recent, the Collections are on the first page and doesn't recede into latter pages when other books are opened first.

Posted on Feb 7, 2014, 2:03:28 AM PST
Trish G says:
I wouldn't mind it putting all the collections on all of my kindles if it used the most up to date versions. I just got a new paperwhite gen2 and it automatically added a bunch of collections, but not all of the ones off my old kindle keyboard and the ones it did add are out of date and lots of books are missing. i'm annoyed because i spent a long time organizing my old kindle before i got my new one! I would like a feature in the Manage Your Kindle page online that would let me manage my collections on the website as a master copy to then filter down to the various kindles and apps. i tried talking to customer support and they kept telling me to import the collections from my K-keyboard when that wasn't an option that appears in the menu. she said i just had to wait, that it may take time, but it's been 3 days and no change so i dont like my chances of spontaneous success. if anyone knows how to look at what collections are associated with your account or how to update amazons records of the collections i have i'd appreciate the info :)
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Discussion in:  Kindle forum
Participants:  10
Total posts:  23
Initial post:  Nov 19, 2013
Latest post:  Feb 7, 2014

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