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Customer Discussions > Kindle forum

Silk constantly hangs on Fire HD 8.9


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Showing 1-18 of 18 posts in this discussion
Initial post: Nov 22, 2012, 4:42:59 AM PST
IT Guy says:
Brand new Fire HD 8.9. I'm finding Silk to be unstable. Seems to hang/freeze alot. Seems to be site driven. For example, when I look up Silk problems an Kindle Support Forum (Web issues using Silk) and get to: http://www.amazon.com/gp/help/customer/display.html/ref=hp_201016150_web?nodeId=201016150#web

Silk will lock up the Kindle. I will need to force reset. This happens on other sites as well. Anyone else having similar problems?

Posted on Nov 22, 2012, 5:47:49 AM PST
Fud53 says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Nov 22, 2012, 6:17:54 AM PST
Karen says:
Which firmware version is your 8.9 on? My 8.9 auto-updated to 8.1.3 yesterday -- I've read that some folks feel it provides a better experience with Silk. Here's the 8.1.3 update page (with download/update instructions):
http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=201075600

In reply to an earlier post on Nov 23, 2012, 6:45:09 AM PST
IT Guy says:
Thanks Karen. Mine did the same - and some issues seem to be better, but others still remain (like some apps always show upside down - I have to "lock" the screen to keep them "right-side-up") and Silk still hangs on certain sites. Kindle support is sending a replacement. Thanks for the help.

Posted on Feb 7, 2014, 10:20:40 AM PST
My silk browser constantly gets "stuck" as well. It has gotten to the point where I have to just close it and walk away in frustration. I do have the 8.1.3 update. Very disappointed. Tried downloading other browsers with no luck. Now regret this purchase.

Posted on Feb 7, 2014, 10:23:14 AM PST
[Deleted by the author on Feb 7, 2014, 10:24:12 AM PST]

Posted on Feb 27, 2014, 10:00:23 PM PST
I've had my kindle 8.9 for a week and it freezes with Silk as well. Downloads books in seconds and that is why I
bought it. Still disappointed with Amazon for the sorry browser. "Silk" REALLY!!! more like ICE. Finally, a bad experience
with Amazon. First for everything.

Posted on Mar 9, 2014, 4:06:30 PM PDT
L. M. Benner says:
Is there anything you can do to stop silk from locking up? Can't Amazon update their browser? I have the old update it still locks up

In reply to an earlier post on Mar 10, 2014, 3:56:53 PM PDT
I read on another site to download Dolphin Browser. I was able to download it and now I have it set as my default browser. A bit slower than silk, but it doesn't freeze up. My silk was freezing constantly and I was finding I was only using my Kindle to read books.

In reply to an earlier post on Mar 23, 2014, 4:30:27 PM PDT
I just bought my Kindle Fire HD two weeks ago and every single time I'm on the web it freezes and a box pops up saying Silk Browser Is Not Reaponding. It's extremely aggravating, I think I might have to return mine.

Posted on Mar 25, 2014, 12:17:42 PM PDT
D. J. Wheat says:
I have the same problem with Silk browser! How do you download a different one that works better?

In reply to an earlier post on Apr 13, 2014, 10:43:41 AM PDT
I am having the same issue. It is so bad I can no longer do searches on my Kindle. I am even having problems with email and Facebook not loading or locking up. When I first received my Kindle two years ago it worked great so I think their updates are only making it worse not better.

Posted on Dec 29, 2014, 1:35:56 PM PST
If I were to rank the popular browsers from 1 to 10, Silk on Kindle would merit a minus 20...on a good day! Locks up almost every time I use it and unlocking it takes tens of minutes. I'm learning not to even try to use my Kindle for the web, which pushes me to my bigger, heavy, tablet and away from Kindle for almost everything. I use 7 different internet devices and this is by far the worst.

I'm in the software industry and if one of my teams produced this trash I'd fire them. When is Amazon going to dump this dog and support one of the better open source browsers instead?

Posted on Dec 5, 2015, 11:05:05 PM PST
Harryo the K says:
Yes. Same here. Locked up and unresponsive. Terrible product. Thank God fifth my iPad.
Really unimpressed with new small Kindle Fire.

In reply to an earlier post on Oct 27, 2016, 10:58:20 PM PDT
Mel says:
I'm having this problem right now, it's really annoying

Posted on Nov 2, 2016, 6:53:40 PM PDT
Suz says:
After the last update on Sept. 30 to Fire OS 4.5.5.2, Silk freezes constantly!

Posted on May 1, 2017, 6:49:36 AM PDT
carman says:
Silk still freezing. Of course truth to be known all it is is a paperless order form for Amazon. Customer support told me to get rid of all history.

Posted on Jun 11, 2017, 1:28:13 PM PDT
Pamela G. says:
I am having same problem. Very frustrating have loved my kindled but I have had enough, I am going to get an Ipad
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Discussion in:  Kindle forum
Participants:  16
Total posts:  18
Initial post:  Nov 22, 2012
Latest post:  Jun 11, 2017

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