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Customer Discussions > Kindle forum

Kindle fire touch screen

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Showing 1-25 of 57 posts in this discussion
Initial post: Nov 26, 2011, 6:00:49 AM PST
Jigsaw says:
I am having to click multiple times on the screen to activate Apps and page down on web sites. I have heard this to be a slight issue, but mine seems constant and unresponsive at times. Should I return for new one

In reply to an earlier post on Nov 26, 2011, 6:05:18 AM PST
It works better IMO if you slow down...and "touch" the screen, not tap it. I've seen people get all frustrated and tap harder and harder, which makes it worse, not better.

In reply to an earlier post on Nov 26, 2011, 6:10:47 AM PST
R. Ostrom says:
mine was very bad at first, nearly unusable. After a couple re-boots it seems to have gotten better. (hold down the power button until shut-down notice appears)

I was ready to send it back. It has gotten better although in my opinion it's still not what I would have expected... My old Android phone's touchscreen works far better.

Posted on Nov 26, 2011, 6:32:54 AM PST
Linda Reese says:
Mine is *extremely* sensitive and fast. I agree with Amelio. I am not having any of the difficulties that others have reported.

In reply to an earlier post on Nov 26, 2011, 10:03:03 AM PST
Luis Tenorio says:
Try restarting Kindle by holding power switch 30 seconds that might help restoring settings and clearly the touch screen sensibility

Posted on Nov 26, 2011, 10:20:47 AM PST
Jebuy says:
There is a definite learning curve with the touch process on the Fire, but being soooo console (keyboard) driven, I've found it challenges me to try something new, and in some respects faster than keystroking. Just takes repeated practice, then the EUREKA! moment, e.g., go somewhere on your carousel, tap it lightly...it moves to first in line, then tap lightly again it opens!! Works like a dream!

Posted on Nov 26, 2011, 10:27:25 AM PST
Since this is my first touch screen device, I might not be having the same trouble as some. I had no expectations going in.

In reply to an earlier post on Nov 28, 2011, 7:16:13 PM PST
I bought my Kindle two days ago. The touch screen worked great until today. It is now completely unresponsive, even after multiple reboots. Any other ideas?

In reply to an earlier post on Nov 30, 2011, 7:01:09 PM PST
Last edited by the author on Nov 30, 2011, 7:07:26 PM PST
Pamela says:
My Fire worked fine for a week, and then the touchscreen went wild - just typing in all by itself many letters instead of the one i pressed, deciding on its own to go to a different app, etc. A reboot didn't help. Amazon immediately agreed to send me another one. A day later the Fire seemed to heal itself somewhat. The day after that I got the replacement Fire, and much to my dismay the touchscreen was wild from the moment I turned it on (after charging). I rebooted this one, and when it came back up the screen would not respond at all - it would not even let me into the Fire at all. Amazon is sending me a third one and even gave me a promotional credit for my trouble, but I'm not so sure I'm ready for the Fire now. I liked it pretty well while it was working but also realized I really want a device with 3 or 4 G as an option. What would be cool would be to have the 3 or 4 g with a pay by the drink starting much lower than the iPad $30. This would be ideal for people that are in wi-fi areas most of the time but occasionally need access out of range of a wi-fi. I'm hoping the next generation of the Fire will have that. I may look at an iPad, but I doubt if I'm willing to invest that much in a tablet right now.

Posted on Nov 30, 2011, 7:42:28 PM PST
J. Verbick says:
Yeah, I just opened my new Fire up today, and am pretty disappointed. Received it as a gift, so I was excited. I'm pretty sure I got a bad unit. Calibration is all messed up. The keyboard is freaking out.

Here's what I'm getting:

Type q, w, e, r, t, y, u, o, or p = Kindle types "i"
Type a, s, d, f, g, h, k, or l = Kindle types "j"
Type shift, z, x, c, v, b, m, or backspace = Kindle types "n"
Type 1, 2, 3, 4, 5, 6, 7, 9, or 0 = Kindle types "8"

Makes it pretty much impossible to type, and therefore use or even register the device (try typing in your WiFi password when all you get is I J N 8 over and over again). Chat support was pretty unhelpful ("What is your order number?" Um... It was a gift! "I see that your Kindle Fire is not registered." Right! The keyboard won't type!, etc...).

Going to call phone support and see if they can send me a new (functional!) unit.

In reply to an earlier post on Nov 30, 2011, 7:47:14 PM PST
Austin says:
I went through 2 units (original & replacement) then gave up and am sending the replacement back. I had the same problems you have. If I do a hard reset, it would work for a little while (4-5 touches), then the screen would freeze again! Very disappointing. You should not have to constantly hard-reset to get the device to work.
I am debating between going back to the keyboard version or waiting for the next gen of the Touch. Give Amazon time to work out the bugs!!

Posted on Dec 1, 2011, 7:12:45 PM PST
Last edited by the author on Dec 1, 2011, 7:13:40 PM PST
Pamela says:
I've figured out something about this problem: I got my third unit today, and it did the same wild touch screen thing. Then I absentmindedly turned my desk lamp off (only because yesterday I had to have a shot injection in my eye and the light was bothering me), and the Fire worked perfectly. After experimenting, I discovered that any time I had my (Verilux Heritage Full Spectrum Desk Lamp) on the medium or low setting the screen would go wild if I held my finger 1/4" away from the keyboard. I have 3 of these lights, and 2 Fires - and the same thing happened on all of these. It does not happen on the high setting of the lamps. Obvioiusly there is an inteference filtering problem of some sort. I've talked to tecnhical support, and the engineering team will get back with me soon. I'm hanging on to both Fires so they will have more testing options. And in the meantime I have to decide if I want to keep the Fire and just know it won't work in certain lighting situation.

In reply to an earlier post on Dec 23, 2011, 8:26:57 PM PST
MatthewJP says:
I find that the touch screen works well with apps and books.
The touch screen for the web is close to useless.
This seems to be a programming issue and probably will be fixed with an update, hopefully.

Posted on Jan 1, 2012, 6:34:29 PM PST
My Kindle Fire graphic keyboard got into some sort of a mode where I would tap one letter and get two letters; the one I tapped and the one at the beginning of that keyboard line. For example: type `g', get `ga'. Tap `y' get `yq' Tap `k' get `ka' tap `b', get `b followed by case change'. I sent an E-mail Amazon customer service describing this problem and requesting a Kindle Fire that work. That was a day so ago and I have gotten no response.

Search targets are also a problem. This seems to be true for all applications that have a search feature. For example, on entering the 4th characters of a Google search target, I was bounced out of the keyboard and Google started to search. In the Weather Channel Application, I search for Juneau, AK. I could only enter `Jun'. This never yielded Juneau as a weather location. This keyboard problem seems typical of my Kindle Fire. It is very frustrating. I would prefer to enter search targets of any length and then tap a button to kick off the search.

In reply to an earlier post on Jan 1, 2012, 7:07:32 PM PST
Pamela says:
First of all, you need to call Amazon, not email them. They will answer and help you very quickly. There's a contact button on the Amazon site. Find help, then contact, and there's a button to call them.

You may be having inteference like I had. My full spectrum lights cannot be used on low or medium settings around the Fire. It took me forever (and 3 Fires) to figure this out. As long as I stay away from those lights on the low and medium settings, I have no problems. Perhaps you should experiment with using the Fire in different places and see if you can pick up a pattern.

Of course, the Fire shouldn't do this. But I can live without the lights on those settings with the Fire. I couldn't live with not knowing what was causing the problem because it seemed unreliable. Now I know I'm fine except under the light condition.

Amazon knows about my problem and has since discussed electronic interference with others. They did not seem aware of this until I went through 3 Fires and experimented with my lights (I have 3 different lights like this). They've taken readings from 2 of the Fires I had and hopefully in a future version the interference situation will be improved. If you have an interference problem, then you get to decide if you can live with it or not.

If it is not inteference, then I am sure Amazon will gladly swap out your Fire. Their customer service is tops.

Posted on Jan 5, 2012, 7:15:14 PM PST
Rose says:
my screen image will not change when i turn it sideways

Posted on Jan 9, 2012, 8:43:24 AM PST
Mir'nda says:
My Kindle Fire has been working great for the month I have had it but these past few days the screen has been a little weird. When on the web if I want to scroll down just a little it takes me all the way to the bottom of the page and other times if I click on something it doesn't respond until after SEVERAL more tries. Anyone else having these problems?

Posted on Jan 13, 2012, 1:09:17 AM PST
Chris Naron says:
After watching a movie on my Kindle Fire one night, my screen stopped letting me use it longways...I can only view things when it's on it's side (as if watching a movie). I've rebooted several times, and it's not switched back. Help?

Posted on Feb 2, 2012, 7:15:31 AM PST
Gavin B. says:
I've found that it helps to use a touch screen stylus on Kindle Fire and on my Android powered cell phone. What I find annoying is that on some of the gaming apps, the touch screen is less responsive. It drives me crazy to lose a game of Tetris because the touch screen isn't responding. You can get a touch screen stylus pen at Amazon for a price anywhere between $1 and $20. The cheap pens work as well as the pricier ones. The pricier ones just look cooler.

I'm intrigued by the forum member's theory that artificial light from a lamp may have an effect on touch screen responsiveness.

Some of the problems may be a result of user error. When I first began using touch screen devices I took me awhile to figure out that a light touch on the screen works better than tapping on it. There's definitely a learning curve, like learning to ride a bike or hit a baseball with a bat.

In reply to an earlier post on Feb 2, 2012, 7:50:18 AM PST
Pamela says:
Gavin, it is more than theory that my Verilux full spectrum lights set on the medium or low setting makes the Fire go wild. I had 2 Fires at home and 3 of these lights, and either Fire wold go completely wild under any of these lights (and still does). Turn the light on medium or low setting, place my finger within 1/8" inch or so of the keyboard, and random letters appear rapidly and out of control. Don't even have to touch the screen at all! But turn the light on high, or turn the light off, and the Fire acts normally. Amazon now has some blurb about electronic interference on the Fire - which appeared after I reported the problem and they took data from my Fires. I'm guessing others reported interference, of course. Since it is a repeatable test, there really is no question about it. I kept the Fire and just don't use it around those lamps on those settings - once I knew what was causing the behavior, I felt I could trust the Fire to behave in normal circumstances.

In reply to an earlier post on Feb 12, 2012, 9:16:34 PM PST
Reviewer says:
If that happens then you locked it. Click the grey bar on the bottom and then on the top click the corner and unlock it.

Posted on Mar 4, 2012, 5:42:50 AM PST
A. Gupta says:
My touch screen is almost un-usaeable. It's overly sensitive, sometimes it's not responsive. Surfing the web is the worst. I've tried the rebooting method multiple times. Anyone have other advice? Thank you

In reply to an earlier post on Mar 4, 2012, 5:46:55 AM PST
A. Gupta says:
I agree mine does the same thing. Please let me know if returning it helped.

Posted on Mar 4, 2012, 8:59:27 AM PST
Pamela says:
First I would get it away from lamp lighting, especially lamps that have dimmer capabilities. I have documented the Fire going wild (and the iPad does too, though to a lesser extent) under certain lights. If that doesn't help, I would call Amazon and ask for a replacement under warranty. They will probably walk you through a few things to try, but they don't hesitate to replace the Fire if it is defective. Hopefully a replacement will be what you need.

Posted on Mar 12, 2012, 12:24:55 PM PDT
Last edited by the author on Mar 12, 2012, 2:22:10 PM PDT
Esox says:
I've just received my KF, but it's totally unusable because of the touchscreen.
I have several multitouch devices (ZTE Blade, HTC Sense, Asus Transformer...) so i know how to touch a touchscreen, but KF ignores most of my tries.
I talked to customer support and they said, this is something new that they never heard...which is weird.
Despite of this they offered me replacement, but i really disappointed anyway. I can't even feel what the KF is capable because of malfunction touchscreen.
I tried to reset several times. I updated to latest fw 6.22_xxxxx but still the same.
Any solution from anyone?
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Discussion in:  Kindle forum
Participants:  47
Total posts:  57
Initial post:  Nov 26, 2011
Latest post:  Dec 7, 2016

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