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Customer Discussions > Kindle forum

My kindle fire hd wont turn on


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Showing 1-5 of 5 posts in this discussion
Initial post: Jun 15, 2014, 5:32:56 AM PDT
John Mollo says:
My kindle fire hd wont turn on. I just charge it for 6 hours, so it has a full battery. When I tried restarting it, the screen that says "kindle fire" appeared for 30 seconds, then the device turned off again.

Posted on Jun 15, 2014, 5:37:41 AM PDT
K. R. says:
There are updates in progress.. Maybe yours is in the process of doing that. Have you tried doing a full restart?

Posted on Jun 15, 2014, 5:44:45 AM PDT
John Mollo says:
Is that where you hold down power for 30 seconds, then yes. It shows the restart screen that says kindle fire, the just shuts off after 30 seconds

In reply to an earlier post on Jun 15, 2014, 5:50:28 AM PDT
K. R. says:
Then it's probably time to call customer support...

Here's the link.

http://www.amazon.com/gp/help/customer/contact-us/

Posted on Jun 15, 2014, 5:52:05 AM PDT
John Mollo says:
Ok
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This discussion

Discussion in:  Kindle forum
Participants:  2
Total posts:  5
Initial post:  Jun 15, 2014
Latest post:  Jun 15, 2014

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