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x under the wifi symbol??

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Showing 1-25 of 28 posts in this discussion
Initial post: Nov 24, 2011 5:13:19 PM PST
salsaguy says:
What does the x shown nextt to and under to the right of the wiring symbol mean?? I am connecting but didn't have this showing initially

Posted on Nov 24, 2011 5:51:58 PM PST
P. Burks says:
The x shows on mine when the wifi is trying to connect. That happens when I wake up the fire. I don't think it is connected when it is in sleep mode. The x goes away after it connects.

In reply to an earlier post on Nov 24, 2011 6:38:33 PM PST
salsaguy says:
Dunno since I am still connected and can browse but still have the x. Just added a wifi extenderto my net and that's when it started

Posted on Nov 24, 2011 7:12:47 PM PST
Am I correct that the Fire does not support 3G?

Posted on Nov 24, 2011 8:34:09 PM PST
P. Burks says:
No 3G on the Fire. That is typical on most tablets unless you buy one from a cell phone provider and pay a monthly fee for service.

In reply to an earlier post on Nov 24, 2011 9:02:25 PM PST
Thank if the person I want to gift the Fire to does not have wi-fi, they would not be able to get the Internet or e- mail? They would have to get a router, correct? I have an iPad so I have both options.

In reply to an earlier post on Nov 24, 2011 9:04:08 PM PST
Yes, they would need a wireless router, or access to another source for WiFi, such as Starbucks.

Posted on Nov 24, 2011 9:04:34 PM PST
Linda...yes, a router at home is necessary for wifi. You can also go to local hotspots, like a coffee shop, that offers wifi for their customers. No, 3g won't work with Fire.

In reply to an earlier post on Nov 24, 2011 9:13:10 PM PST
Thank you so much. Do you like the Fire?

In reply to an earlier post on Nov 24, 2011 9:13:29 PM PST

Posted on Nov 24, 2011 9:40:36 PM PST
Last edited by the author on Nov 24, 2011 9:41:20 PM PST
Malachi says:
Alternatively, they could use the wifi hotspot on their phone, if their phone supports that. It is more versatile (can use any number of devices with it), is likely less expensive than a dedicated 3G account for the tablet for the same amount of bandwidth, and wouldn't require an additional contract.

Posted on Feb 20, 2012 4:37:59 PM PST
So how do i use my home wifi with the 'X' under the symble? Very confussed!

Posted on Mar 24, 2012 7:52:36 PM PDT
B. Seppie says:
I am getting an x next to the wifi symbol when I am at my gym. When I go into the wifi settings it is showing that I am connected and have good signal strength. Talked to the IT guy there. He said he can see that I'm connected so why can't I get my movies etc.? Worked a few weeks ago fine but with the x there is nothing. Any ideas what the x is all about?

Posted on Mar 24, 2012 8:14:14 PM PDT
Rogue says:
An X by the signal strength indicates wifi is on but not connected to network and/or Internet. It will appear while trying to connect to a network. It also will appear when connected to a network, but does not have Internet access. This is probably what is happening to you at the gym. You are trying to connect though their server which is denying you Internet access. Glenn

In reply to an earlier post on Mar 24, 2012 10:15:30 PM PDT
[Deleted by the author on May 30, 2012 2:04:15 PM PDT]

Posted on May 30, 2012 1:50:27 PM PDT
"If you go to the settings(gear at top right) then more, than the first option for help and feedback. Then select connect to wifi. It explains the little x by wifi Icon. Glenn"
Followed instructions and still won't connect to internet--to any website, though it shows I am connected.

In reply to an earlier post on May 30, 2012 2:04:09 PM PDT
Rogue says:
Robert: I apologize to you. I just reread my post and it is wrong. It should have said tap the gear, then wifi. This should show the status of your wifi connection. If an X is showing it means you may be connected to your home network, but for some reason it has no internet access. From this same area, try turning the wifi off, wait a few minutes and then turn it back on. Watch what happens on the screen. It will usually say trying to connect, followed by identifying, then connected. If it still does not connect to the internet there are 2 more things I would suggest.
First I would try doing a hard boot of your Fire. Hold the power button in for 20-30 seconds. Do not release when the shutdown message appears, but continue to hold. Once fully powered down, release the power button and then press briefly and release. "Kindle Fire" will now appear on your device as it reboots. When finished booting, go back to the wifi screen discussed earlier and try to connect.
If that failed to resolve the problem I would perform a router reset. Unplug your router for a few minutes and then plug it back in. Wait until the router has established an internet connection. This can usually be determined by the indicator lights on your router. Now go back to your Fire and this time it will ask for your wifi or router password, but only this one time. Hopefully you are now connected and the X is gone. Glenn

Posted on May 30, 2012 2:15:21 PM PDT
emily swan says:
The Kindle Fire book explains this. It should be on your Kindle. The "x" means you're connected to WiFi. Then it goes away.

In reply to an earlier post on May 30, 2012 5:04:15 PM PDT
However, my "x" does not go away, and I still can't connect with the internet, thought my Fire says I am connected. None of the other devices--including an iPad2, iPad, windows laptop, Mac, and Mac book--have any problem connecting. Powering down, turning off and on, don't solve the problem.

In reply to an earlier post on May 30, 2012 5:07:31 PM PDT
Thanks Glenn, but none of your suggestions have solved the problem, all of which have been tried several times by me and other /friends/computer users (who think they can solve the problem. Unless I get any new ideas, the 'ol hammer will come in to play. But thanks for the attempt. It could be that my Fire is inhabited by zombies or gremlins.

In reply to an earlier post on May 30, 2012 5:26:57 PM PDT
Rogue says:
Robert: The only thing remaining is to reset your Fire back to factory defaults. Do you have a lot of personal data on your device? Such as pictures, etc? If so I can tell you how to backup that data before doing the reset. To reset, tap the gear, then more, then scroll down and tap device. Tap on "Reset to Factory Defaults". It will give you the warning that you will lose your personal data. After you perform the reset it will no longer be registered to your account. So once you establish an internet connection(which of course you will be able to), you have to once again tap the gear, then more, then "My Account" and enter your Amazon login information. Good luck and let me know if you have the need to backup your data. Glenn

In reply to an earlier post on May 31, 2012 10:44:35 AM PDT
Glenn - Thanks again for your reply. I have tried just about everything else but resetting to factory defaults, which I considered as a last resort as you can understand. It once connected fine but has started with the "x" factor just recently, which I don't understand. Bottom line, I think I will have to reset. So . . . if you can please advise me on how to back up my data it would be most appreciated. Robert

Posted on May 31, 2012 11:06:18 AM PDT
Rogue says:
Robert: Two things for you to do before doing the reset:
1) Connect your Fire to your PC using a usb to micro-usb cable. If you have a Kindle e-ink model you can use the white cable that came with it. Once connected, swipe the start screen on your Fire and you should see a graphic of a usb connector and it will say connected. On your PC if you get a message saying"no driver found" ignore it as no drivers are required. Open "My Computer and the Fire will appear as an external storage device. Open it and copy all the relevant folders to a new folder on you PC. I set one up on my desktop and call it "Fire Backup Folders" but you can call it anything you want. Relevant folders would include pictures, music, docs. Don't bother copying the library as that is not necessary. None of your books or Amazon apps will be lost. If you have non Amazon apps, you may wish to copy those as well. After the reset, just complete the procedure to connect and copy the contents of the folders you stored on your PC into the matching folders on your Fire.
2) If you have a lot of browser bookmarks that you don't want to lose, there is an app called "Backup Master". This is available from You will need to install the "Getjar" app first and then use the Getjar app to download "Backup Master" to your Fire. Open backup master on your Fire and check "Bookmarks" and "apps" and then select "Backup". Your bookmarks are now saved. After the reset, open "Backup Master" and again check "Bookmarks" and "apps" and this time select "Restore". Your items are now back on your device.
You should perform routine backups of your Fire as you should with any computer, which the Fire is. They always say that you cannot backup too frequently. The time that you haven't done it is the time you will most likely need it! I do it routinely and especially after adding a lot of new content such as pictures or music. The connection I described above is also an easy way to load pictures and music onto your Fire. Just remember that music must be in MP3 format or it will not play. Good luck and if you need clarification on anything, we'll help you out. Glenn

Posted on Apr 19, 2014 9:42:34 AM PDT
Deb G says:
My parents had to reset their router and the wifi network had a new IP address. Their Kindle Fire HD was trying to connect to the previous IP address so that's why they had a small x on the wifi network icon. I deleted the previous wifi network from the Kindle Fire(told it to forget this network) then it recognized the new network with the updated IP address. It is now working correctly and I'm able to get online.

In reply to an earlier post on Apr 19, 2014 9:47:43 AM PDT
CBRetriever says:
I'm hoping the Op resolved their problem back in 2011 and the second person with a problem resolved theirs in 2012

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Discussion in:  Kindle forum
Participants:  16
Total posts:  28
Initial post:  Nov 24, 2011
Latest post:  Feb 9, 2015

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