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Customer Discussions > Kindle forum

New Kindle inferior to old

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Showing 1-25 of 45 posts in this discussion
Initial post: Jan 22, 2011, 4:24:14 AM PST
Aako says:
Because I keep leaving kindles on airplanes I am now on my 3rd and it's a new generation model. I am extremely disappointed and want my old kindle back. The new one opens weird, takes a long time booting up, and hardly ever opens to the right page. Where i gave my first kindles rave reviews I would not recommend the new kindle.

Posted on Jan 22, 2011, 4:35:13 AM PST
Is the Kindle in the unlighted Amazon leather cover? If yes, then take it out and see if that improves things. Then get a refund from Amazon on the cover. If things don't improve, then come back here.

Posted on Jan 22, 2011, 5:48:06 AM PST
Aako says:
Will give it a shot.

Posted on Jan 22, 2011, 5:50:50 AM PST
The top prong of the cover powers the lighted version of that cover. On some Kindles in the *unlighted* cover, it works its way into the inner workings of the Kindle and causes short-circuits. That causes a variety of problems, including rapid battery drain, freezing and rebooting.

Posted on Jan 22, 2011, 9:02:14 AM PST
Well, sure, John, ruin it for the rest of us. My sister has an old Kindle and I was going to see if L. Carullo would trade straight across.

Posted on Jan 22, 2011, 9:06:13 AM PST
Bjeans says:
John, if it's not the cover and you continue to have problems, do contact CS. They'll overnight you another if the Kindle is defective.

In reply to an earlier post on Jan 22, 2011, 9:21:09 AM PST
Krazy4Katz says:
I went from a K1 to a K3. My K3 has worked perfectly from the first day, so I think everyone here is correct. Either there is a problem with the cover or your kindle is in some way defective. Definitely contact CS to get a replacement.

Posted on Jan 22, 2011, 9:58:06 AM PST
I don't get the 'keep leaving kindles on airplanes' thing. My Kindle is as precious to me as my wallet and I would never leave it behind!

Posted on Jan 22, 2011, 10:02:37 AM PST
hah-I left my wallet in the seat back one time!

Posted on Jan 22, 2011, 10:53:38 AM PST
Bjeans says:
Okay, it sounds like you guys leaving stuff all over may need Stuffbak. Not supposed to put URLS here but you can google it. Neat company. They have some articles on their site about journalists who purposely "lost" items with Stuffbak labels on them. (There are other companies that do the same thig.) I even have a tag of theirs on my keys.

Posted on Jan 22, 2011, 11:58:55 AM PST
Aako says:
My Kindle is my only possession I'd rescue from a burning house .... the "leaving on an airplane" part is one of the burdens I have to bear in life.

Posted on Jan 22, 2011, 1:46:08 PM PST
How valuable is a $138 Kindle that I can get replaced in two days. Not valuable enough to run into a burning building. I did that once. I didn't like it.

Posted on Jan 22, 2011, 1:54:05 PM PST
Marilee says:
My K3 is far superior to the earlier models and has operated perfectly from day one. It holds a charge for weeks !!

As others suggest, you may have a defective one. I don't understand why people complain here on the discussion board first, before contacting Customer Service. CS won't bite, they'll help you.

Posted on Jan 22, 2011, 2:12:06 PM PST
sassy sue says:
I just got a kindle for my birthday. How long does it take to fully charge it for the first time?

In reply to an earlier post on Jan 22, 2011, 2:20:22 PM PST
[Deleted by the author on Jan 24, 2011, 7:37:29 AM PST]

Posted on Jan 22, 2011, 2:23:46 PM PST
Cyndie says:
I may not run into a burning building to rescue my Kindle but I've already decided if my house was on fire, I'd grab my Kindle, my Wusthof knives and my laptop (photos and music files on there). If anyone is thinking me a heartless wench for not grabbing loved ones, my kids are all grown and moved out and I have no pets.

In reply to an earlier post on Jan 22, 2011, 2:48:18 PM PST
Joe says:
<<Will give it a shot. >>

Please report back, because if its in the unlighted cover, that IS the problem. Were you aware Amazon have withdrawn it from sale,and that if you phone and complain, most posters not only get a refund, but a $25 credit which enables them to buy the lighted cover (which does not have this problem)??

Posted on Jan 22, 2011, 2:58:46 PM PST
Last edited by the author on Jan 22, 2011, 3:00:09 PM PST
Mary Ellison says:
The problem with the page recovery is that Amazon went back to an "outside-push" for the page turn buttons. That means that the slightest pressure on any hard cover case when the cover is closed can press the page turn buttons and bingo -- you're screwed. Removing it from the hard cover case should help eliminate the problem.

Posted on Jan 22, 2011, 3:07:50 PM PST
krystalspin says:
@ Mary Ellison

While that has been true for some people who didn't put their Kindles to sleep with the switch, it is a different problem than the unlighted cover problem. That cover can fail to remember the page even if everything is done right: Home before manual "sleep".

Failure to keep place is one of the four most common problems with that cover, along with freezing (or failure to wake up), spontaneous rebooting, and rapid battery drain. Cover may cause any or all of those, as well as random odd problems.

Posted on Jan 22, 2011, 3:14:01 PM PST
taylor says:
I got a Kindle for Christmas and this is my first Kindle and I love it! I've always loved to read but now I can't put this thing down. I haven't had any of the problems that I hear people complain about, like I said this is my first so I don't know what the other Kindle's we like but I do know I love this one.

In reply to an earlier post on Jan 22, 2011, 3:34:18 PM PST
Last edited by the author on Jan 22, 2011, 3:36:35 PM PST
krystalspin says:
I believe that the Kindle 2 was superior in several ways, but not the ones you cite. As others said, if you have a NONlighted hinged Amazon cover like this one:
Kindle Leather Cover, Black (Fits 6" Display, Latest Generation Kindle)
It is the culprit until proven otherwise.

Note that the units at that product link are all used... I don't know why Amazon is even letting people sell them: they can have no good effect on Kindle satisfaction and testimonials (as your OP shows).

Call 1-866-321-8851 in the US, 1-206-266-0927 not in the US.

In reply to an earlier post on Jan 22, 2011, 3:55:25 PM PST
Ha, and the price is higher than the cover went for new!

Posted on Jan 22, 2011, 6:22:38 PM PST
Aako says:
Removed the cover and so far so good ... will give an update after some time has passed, but it does seem as though the cover was the problem. Now I'll call in and try to get the $25 credit as mentioned on this "discussion". I appreciate everyone who responded to my initial post.

In reply to an earlier post on Jan 23, 2011, 7:00:38 PM PST
Aako says:
Kindle working well without cover though I did cringe when I dropped it today.

In reply to an earlier post on Jan 23, 2011, 7:03:02 PM PST
Bubba says:
And homeowner's insurance would cover at least a portion of the cost of a replacement Kindle.
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This discussion

Discussion in:  Kindle forum
Participants:  30
Total posts:  45
Initial post:  Jan 22, 2011
Latest post:  Aug 5, 2013

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