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Customer Discussions > Kindle forum

my kindle froze.


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Showing 1-24 of 24 posts in this discussion
Initial post: Feb 6, 2012 1:49:30 PM PST
my kindle is totally unresponsive. can't turn a page can't open the menu nothing. anybody know what the cause might be???? it is fully charged but zero response.....Help

In reply to an earlier post on Feb 6, 2012 1:55:23 PM PST
Jazzy_Jeff says:
Hold the power button on for about 30 seconds until the Kindle reboots.

Posted on Feb 6, 2012 1:58:03 PM PST
I also found that plugging it in to my computer was enough to get past any hiccup I had. Just wait till the screen changes to (charging) or whatever and it was fine for me. Have had to do it 2ish times since I got it in December.

Posted on May 11, 2012 7:15:00 AM PDT
Thank you! Jazzy Jeff, you made it happen!!!

In reply to an earlier post on Aug 21, 2012 11:28:41 AM PDT
C. McGraw says:
I had this same problem! Looked everywhere and finally found this tip, which completely fixed it! Hold the power button down for twenty seconds. Then release and wait ten more seconds. Then press once. Should reboot. Do not know why but this really works!!!!

In reply to an earlier post on Aug 21, 2012 11:38:51 AM PDT
It works because it reboots the Kindle. Just like you would do on your PC.

Posted on Nov 17, 2012 10:49:23 AM PST
J. Roddy says:
I kneeled on my kindle by accident and it looks like someone scratched the cover screen. I can turn it on but I only see a few words on the bottom because the picture that was on the screen is completely frozen! What can I do?? Should I bring it to a shop?? Help me

In reply to an earlier post on Nov 17, 2012 11:13:35 AM PST
Just Peachy says:
It can not be repaired. If you call Amazon, they may give you a discount on a refurbed Kindle. Click on Help at the top of the screen and find the "Contact Us" button.

Posted on Feb 24, 2013 5:31:37 PM PST
Edna says:
Download a game it froze and said it is not responding now nothing works

In reply to an earlier post on Mar 11, 2013 7:33:32 AM PDT
lovinghunter says:
totally worked, I was honestly surprised. thanks for the tip, I freaked out when it wouldn't do anything. I'm glad I looked up how to fix it

Posted on Mar 28, 2013 7:09:47 PM PDT
Life saver!!!! Freaking out for a few minutes .... Jumped on computer , googled , an here I am. Holding down power button for 30 sec and waiting really worked..... Thanks a million !!!!!!

Posted on Apr 15, 2013 7:28:06 PM PDT
Asha says:
Saved my panic...Just got my kindle was playing with it and it froze! Here I am doing the trick and it worked, thank you very much

Posted on Jul 8, 2013 9:57:30 AM PDT
Michelle says:
so my battery died... i tried to charge it, but its frozen on the charge screen saying its not charging

Posted on Jul 13, 2013 3:59:01 AM PDT
Hi! My Kindle Fire from 2011 (I believe?) was frozen on one screen for about 8 hours. I let it die and then plugged it in. I tried to turn it back on but it won't, and it's charging.

In reply to an earlier post on Dec 3, 2013 5:11:43 PM PST
G. Herlihy says:
Thank you! This worked for me too!

Posted on Feb 12, 2014 8:25:47 PM PST
Thank you so much holding it down for 30 seconds worked

Posted on Mar 15, 2014 5:55:54 AM PDT
Lelly T says:
Thank you everyone for posting for those of us who were freaking out!

Posted on Mar 19, 2014 7:33:16 PM PDT
Thank you so much. Holding the power button for 30 seconds worked perfectly.

In reply to an earlier post on May 26, 2014 11:57:55 PM PDT
Chris Rangel says:
Thank you. Did the trick.

Posted on Sep 12, 2014 9:01:06 PM PDT
Neci Morris says:
Yep. Really works! Gracias

In reply to an earlier post on Dec 23, 2014 10:15:42 AM PST
Mr. R. Hogan says:
Your brilliant, Thanks. I was goin to waste money on a new one. Thanks again. Yoy the Man.

In reply to an earlier post on Dec 23, 2014 4:54:05 PM PST
John Kennedy says:
thank you Jeff, I had tried so many things. I just didn't hold the power button long enough.

In reply to an earlier post on Oct 13, 2015 2:06:21 PM PDT
Jan D. says:
you are a miracle worker.

In reply to an earlier post on Oct 13, 2015 3:52:42 PM PDT
Ruth says:
This worked for me. Thanks for the info.
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Discussion in:  Kindle forum
Participants:  24
Total posts:  24
Initial post:  Feb 6, 2012
Latest post:  Oct 13, 2015

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