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Showing 1-6 of 6 posts in this discussion
Initial post: Aug 3, 2014 4:19:21 AM PDT

Am trying to start my Mum off with her new Paperwhite. Have charged it but wont respond get as far as the screen saver then it locks cannot turn on or off or get any further, also the power light is not on, should it be on when the PW is on??? Please please can anyone help Mum is desperate to get going on it!

Posted on Aug 3, 2014 4:46:10 AM PDT
Last edited by the author on Aug 3, 2014 4:46:25 AM PDT
Press the power button once. The screen light should come on, then you'll swipe the screen left to right to get started.

In reply to an earlier post on Aug 3, 2014 5:00:11 AM PDT
Thank you but have tried and NOTHING just goes through kindle logo screen then straight to screen saver no matter how many taps or swipes I do and the light is still not on!

Posted on Aug 3, 2014 5:12:32 AM PDT
Only thing that seems to be working is that the locked screen display keeps changing every time! At least I would have thought the power light would be on or does it not?

Posted on Aug 3, 2014 5:14:37 AM PDT
I have not even be able to tell it what language I want it to work in!!!!!

Posted on Aug 3, 2014 5:32:24 AM PDT
Contact customer service. Click on the HELP link, top of the page
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This discussion

Discussion in:  Kindle forum
Participants:  3
Total posts:  6
Initial post:  Aug 3, 2014
Latest post:  Aug 3, 2014

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