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Customer Discussions > Kindle forum

Kindle Fire: Must connect to the internet to play a game?

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Showing 1-25 of 107 posts in this discussion
Initial post: Dec 25, 2011, 9:33:13 PM PST
Michael says:
This is the message I am now getting when I try to play a game on my Kindle Fire:

"Internet Needed -- Please connect to the Internet to run this app."

I've been playing my games on my Fire since mid-November without having to to connect (Angry Birds, Collapse, Mahjong, Bejeweled).

I wonder, why do I now need to connect to the internet to play them?

(I have the 6.2.1 update installed.)

In reply to an earlier post on Dec 25, 2011, 9:52:03 PM PST
Is it a new game you just got? I think some do, but none of mine are like that. I have the new update and it hasn't affected any of mine.

Posted on Dec 25, 2011, 10:20:58 PM PST
Michael says:
No ...

weird, isn't it

In reply to an earlier post on Dec 25, 2011, 10:26:13 PM PST
Well, that's pretty strange. I guess you could call CS and ask them - maybe it's a glitch of some kind. I use those games you mentioned, too, and don't have that issue.

To contact Kindle Customer Service:
click on HELP,
click on KINDLE HELP, VideoTutorials, & TOOLS,
click on CONTACT US.
Choose the option best suited to where you are. CALL ME under the PHONE tab is great if available.
They will call you within minutes.

Posted on Dec 25, 2011, 10:41:49 PM PST
I find that instead of having them call you - using the chat function can be just as easy - depending on the customer service rep you get. All of my chats the past 3 weeks have been very very helpful, fast and informative. Just my $0.02

In reply to an earlier post on Dec 25, 2011, 10:44:43 PM PST
C. Scilley says:
Some games require wifi and some don't.

Posted on Dec 25, 2011, 10:50:34 PM PST
You might want to try a restart by holding the power button down for 20-30 seconds. I have to do that on my phone occasionally and it usually clears up whatever oddness is happening.

Posted on Dec 25, 2011, 10:54:32 PM PST
Michael says:
I had been playing these games all along on my Fire without connecting to the Internet.

Not sure why this changed...

But, yes, will contact CS tomorrow.

Posted on Dec 26, 2011, 1:34:44 PM PST
Michael says:

I went ahead and connected to the Internet, for a game, then exited the game.

I then opened that game again (without being connected), and voila! NO message to connect!!

I did this for each game, and no more messages to connect.

So, apparently, after an update, I may get that prompt -- a kind of "re-set" for the game?

Thanks for all your input!

In reply to an earlier post on Dec 28, 2011, 9:59:34 AM PST
Last edited by the author on Dec 28, 2011, 10:00:34 AM PST
R. Carper says:
Hi Michellee!

I experience this same issue the other day. I tried powering off and back on with no results so I tried what you did is hooking up to a WiFi hotspot and reconnecting and it worked for me too.

Not impressed with these bugs that keep happening.


In reply to an earlier post on Dec 28, 2011, 10:09:30 AM PST
Natey says:
Are they "ad-supported" games?

I'm no expert, but I wonder if games with ads require you to connect to the internet every so often so they can download a new batch of ads to show you once the current batch "expires." In other words, it may be their way of showing you new products rather than continuing to advertise a movie that's been out of theaters for months (for example).

That's my guess, anyway.

Posted on Dec 28, 2011, 10:31:44 AM PST
Where did you find Mahjong for Kindle Fire? I tried to find it and couldn't.

Posted on Dec 28, 2011, 10:41:49 AM PST
kchal says:
Hi, I just got my KindleFire and have been trying to download games, without any success. How do you get to the right site? I cannot seem to find it. Also, does anyone know if you can download a video to your fire and own it? I would like to get a kids' movie for my granddaughter, but havent found one that isnt a rental for 2 days...

In reply to an earlier post on Dec 28, 2011, 10:44:16 AM PST
That is not a little bug it is the app wanting to update but can't connect because wifi is off.

In reply to an earlier post on Dec 28, 2011, 10:45:58 AM PST
Last edited by the author on Dec 28, 2011, 11:04:32 AM PST
KMC there should be plenty of videos available under Prime usage of which you got a 30 day free trial starting from the day you turned on the Kindle Fire. The app store is under apps, then the store on the top menu. Also when you click on that store menu item there is a free app of the day and usually it is a game.

In reply to an earlier post on Dec 28, 2011, 10:47:18 AM PST
Any game? I've seen this on Angry Birds when I finished a level and I guess it needs to download the new one.

In reply to an earlier post on Dec 28, 2011, 10:57:45 AM PST
Last edited by the author on Dec 28, 2011, 11:00:04 AM PST
Natey says:

From your Fire's home screen, tap on "Apps" and then "Store" on the upper-right of the screen. From there, you may buy and download apps. There are other ways to do it, but that's the easiest.

As for movies, click "Video" then "Store." Sometimes there will be a "more purchasing options" button that will display a purchase price. Not all movies are available for purchase, however. When you do purchase a movie from your Kindle Fire, you will have the option to either stream it from the internet or download it directly onto your kindle.

Posted on Dec 29, 2011, 10:06:28 AM PST
Zombiequest says:
I had the same problem today, that's how I found this forum on a Google Search.. it's not ad-related games, it's ALL games, even "Plants vs Zombies" that you could play in the desert with zero net-ability. It's a bug that apparently needs to be corrected with the next patch. But in the meantime connecting to the wifi will get rid of it.

Posted on Jan 10, 2012, 6:04:06 PM PST
AmazonGrace says:
I don't have wifi. Should I sell the kindle fire? Nowhere in the information I read did it indicate I needed wifi. My computers are connected through Ethernet wire. If this is the case I will be very disappointed. I had to drive to a stupid McDonald's to register the thing:(

Posted on Jan 25, 2012, 8:25:36 PM PST
Django says:
I am having the same problem. Sadly, I connected via Wi-Fi and the game worked, but when I disconnected again, the games no longer worked. Not sure what to do now.....

In reply to an earlier post on Jan 28, 2012, 6:25:32 PM PST
L Withrow says:
I have the same issue with all of the games that i have purchased. I have yet to find a response that provides a solution.

Posted on Jan 28, 2012, 6:38:25 PM PST
L Withrow says:
this is the response that i recieved from Amazon kindle chat....For some games it does require Wi-Fi connection but not for all. sounds like we are out of like and should have purchased ipads! love my kindle fire, now i'm very dissappointed!

Posted on Feb 5, 2012, 4:40:13 PM PST
this happened to me today after owning for 2 months with no problem could not access isilo or adobe reader without connecting to the internet which i could not where i was. games were ok. so when i came home i connected to the internet and all is well. hope it doesnt happen again thursday nite or next sunday morning.

Posted on Feb 7, 2012, 5:45:09 AM PST
Sandra Pate says:
I have been having the same problem. Couldn't play Fruit Ninja, Angry Birds, Air Hockey, etc. I haven't even had Kindle Fire for 2 months! This is really annoying!!!

Posted on Mar 1, 2012, 2:46:21 PM PST
Sadge says:
This happened to me today. I was on the road (read: no internet connection available) and everything I tried to open gave me the "Internet Needed" error. These were all apps that I've been able to use on the road as late as yesterday. Not sure what caused this notification. I got home, connect to my wifi and opened the apps normally. I then turned off wifi and opened the apps again with no issue. I tried an app that I didn't open when wifi was on and still got the "Internet Needed" error. I guess I just have to open all my apps while I'm at home! :(
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This discussion

Discussion in:  Kindle forum
Participants:  77
Total posts:  107
Initial post:  Dec 25, 2011
Latest post:  Sep 13, 2015

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