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My Kindle paperwhite got stuck on blanks screen. What next ?


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Showing 1-25 of 127 posts in this discussion
Initial post: May 17, 2013, 6:46:22 AM PDT
P. Kornis says:
I was just reading. The page swipe did not work anymore.
The Kindle paperwhite got stuck. I wanted to turni it off and then on.
However after pressing for a few seconds on the power button, I got a blank screen and that is it. What next?

In reply to an earlier post on May 17, 2013, 6:57:14 AM PDT
Last edited by the author on May 17, 2013, 6:58:09 AM PDT
S. Prewitt says:
Restart your Kindle Paperwhite

Restarting your device can resolve issues like a frozen screen or problems downloading content.

1. Press and hold the power button for 20 seconds. After 6 to 8 seconds, the screen will go blank. This is normal. Continue to hold the power button.

2. After 20 seconds, release the power button. The charge indicator light will turn on after a few moments. If you have successfully restarted your Kindle, you'll see the start-up screen.

In reply to an earlier post on Jul 4, 2013, 8:57:26 AM PDT
Nz says:
Thank you so much for your help!

Posted on Oct 2, 2013, 1:20:52 AM PDT
what happens when you use the whole "hold to shut off" but the screen then goes completely white? it wont turn on it wont do anything. anytime i press the on button the light will go green for like 5 seconds then flash green and then go blank, not changing the screen at all

In reply to an earlier post on Oct 6, 2013, 4:56:44 PM PDT
same thing is happening to me

In reply to an earlier post on Oct 7, 2013, 8:46:17 PM PDT
Chris Feller says:
Thanks.....this worked great!

In reply to an earlier post on Oct 16, 2013, 12:29:55 PM PDT
K Betts says:
Thank you. Just got my paperwhite today and was so upset when it went blank but this seems to have it sorted!!!
Kindle Paperwhite, 6" High Resolution Display with Next-Gen Built-in Light, Wi-Fi - Includes Special Offers

In reply to an earlier post on Nov 3, 2013, 6:47:00 PM PST
MovieLover says:
Thanks! I thought I was losing my mind!

Posted on Nov 5, 2013, 11:22:56 AM PST
Nancy Kaye says:
I had the same thing happen. When I followed the directions above, it came back on and is doing a software update. I'm guessing that's what caused the freeze up in the first place.

Posted on Nov 17, 2013, 1:57:38 AM PST
Janelle says:
Hi All, Holding the power button down for 20 seconds worked for mine too. It seems to be loading new software. Thanks for your tip Prewitt!

Posted on Dec 4, 2013, 11:52:12 AM PST
Thanks S Prewitt, worked for my wife's frozen screen too

Posted on Dec 8, 2013, 9:02:53 AM PST
pelsted says:
I held the power button for at least 30 seconds and I still have a black rectangle in the middle of my screen. I had just turned the wifi off after downloading 3 books and was trying to turn it off after it went into sleep mode. what now, return the @#$ thing?

In reply to an earlier post on Jan 4, 2014, 10:00:37 AM PST
Last edited by the author on Jan 4, 2014, 10:02:28 AM PST
It worked Thank you so much

In reply to an earlier post on Jan 18, 2014, 1:17:48 PM PST
You are my hero! Thank you!

Posted on Jan 23, 2014, 8:46:02 AM PST
Dorothy R. says:
I was totally freaking out. Thanks so much for the easy fix!

Posted on Feb 5, 2014, 3:57:06 AM PST
Dlbrat says:
I started reading my Paperwhite last night and the screen froze. I restarted but just got a blank white screen, so just in case, I recharged last night. This morning when I tried turning on again I got a screen after about 10 mins, but it still would not do anything. I tried holding the start button for 5 seconds, nothing. It is currently sitting here with a white screen. Frustrating!

In reply to an earlier post on Feb 5, 2014, 4:57:11 AM PST
SeaLevel274 says:
Did you try holding the power button in for 30 seconds?

Posted on Feb 5, 2014, 5:26:36 AM PST
Grimwinder says:
As Sealevel indicates, you'll need to hold the power button down for considerably longer to get the device to reboot, at 5 seconds all you are doing is cycling the sleep mode off and on.

Posted on Feb 5, 2014, 5:26:43 AM PST
Dlbrat says:
Yes, several times. I plugged into my computer and the screen for USB Drive Mode came on but is now stuck on that.

Posted on Feb 5, 2014, 5:35:48 AM PST
Dlbrat says:
Things look promising now. While plugged into my computer, I held down the on/off switch and this time it rebooted. While I did the same thing before, it would not reboot.

Posted on Feb 17, 2014, 6:24:20 PM PST
PattyLouise says:
Mine was awful tonight but those directions always make it work...fingers crossed!

Posted on Feb 17, 2014, 9:26:55 PM PST
ERIC says:
After holding the button for a few seconds mine gives an option to restart, which fixed the problem.

Posted on Feb 19, 2014, 7:04:01 AM PST
K. Stadler says:
Let me just say that I nearly had an heart attack when my Paperwhite showed a blank white screen, no tapping, switching on and off worked. I tried to restart it, but it did not want to restart. Eventually, new owner here, I came upon a site that recommended that when you get the "White screen of death", that you should hold/slide your power button and keep it in for 30 seconds until the Kindle tree shows up...and lo and behold it worked! This thing helps me through stressfull times, and now it workes!

In reply to an earlier post on Mar 2, 2014, 3:28:50 PM PST
S. Harrison says:
Thanks so much I needed that advice

In reply to an earlier post on Mar 18, 2014, 10:04:32 PM PDT
BETTY says:
Thank you Thank you, worked like charm.
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This discussion

Discussion in:  Kindle forum
Participants:  106
Total posts:  127
Initial post:  May 17, 2013
Latest post:  15 days ago

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