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Customer Discussions > Kindle forum

Kindle frozen


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Showing 1-5 of 5 posts in this discussion
Initial post: Oct 9, 2013 3:30:34 AM PDT
Barb says:
I can not wake up my kindle. It seems to be frozen, it's about 6 mo this old

In reply to an earlier post on Oct 9, 2013 4:12:13 AM PDT
Best option is to reboot it, Barbara. Hold the power button in the ON position for 30 seconds (time it). If it's a Fire, then press the power button once briefly to turn it on (other kindles turn on again themselves). Leave the device for a few minutes to reload completely.

Hopefully that will do the trick for you.

In reply to an earlier post on Oct 9, 2013 4:13:56 AM PDT
Have you tried the hard reset? Since you didn't specify which Kindle here's the generic instructions

Ensure Kindle is fully charged and remove the charging cable. Press and hold the power button for 30 seconds (time it). If the Kindle is a Fire, press the power button one more time. Wait until the home screen fully loads. This may take a few minutes.

If this does not work - contact Kindle support by clicking on help at the top or bottom of any Amazon page. On the next page, click on the Contact Us button. Answer the questions and the correct contact info is shown. I suggest using the phone for quickest response.

Posted on Feb 15, 2016 12:27:52 PM PST
penname says:
by phone....what's the number?

In reply to an earlier post on Feb 15, 2016 12:30:10 PM PST
Katinka says:
Just click on the help link on any amazon page, follow the prompts and have them contact you.
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This discussion

Discussion in:  Kindle forum
Participants:  5
Total posts:  5
Initial post:  Oct 9, 2013
Latest post:  Feb 15, 2016

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