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Customer Discussions > Kindle forum

Turning off one-click ordering


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Showing 1-25 of 57 posts in this discussion
Initial post: Mar 6, 2012 6:58:28 AM PST
So, heard from a friend her 3-year old had a field day ordering/renting movies on her Kindle Fire. I contacted Amazon regarding turning off one-click ordering from the Kindle, but they said, no can do.

Here's the only option you have to keep your 3 year old from ordering - TURN OFF WIFI when they are using it. This will protect you, since Amazon won't refund your money when your 3 year old orders Platoon, or the like 8 times over.

In reply to an earlier post on Mar 6, 2012 7:01:33 AM PST
quilt lover says:
Well, there is also the option of not allowing the 3 year old to play with it, or at least having a responsible adult supervising.

Posted on Mar 6, 2012 7:50:46 AM PST
Thank you Valarie. My 3 year old grandson ordered a cartoon series, as far as "responsible adult supervising" people keep putting out there, my grandson was sitting in my lap. People do not realize how quick little fingers are and it took my grandson less than a minute while I was answering a question to my 13 year old on her homework. Amazon did credit me on this purchase and the operator I talked to said they were begging Amazon to come up with a solution. The operator didnt think to tell me to turn off the wifi, and I didnt think of it myself. Glad you posted this and for now on I will be shutting off the wifi. I couldnt get my grandson interested in puzzle until I found a kids first puzzles on the fire and now he cant get enough of them. Mechelle

In reply to an earlier post on Mar 6, 2012 8:04:37 AM PST
quilt lover says:
Mechelle, ValarieB stated that turning wifi off was the ONLY option. When someone says "always", "never", "only", they will most likely be wrong and alternative solutions are what I am suggesting.

In reply to an earlier post on Mar 6, 2012 8:22:23 AM PST
Just Peachy says:
ValerieB also implied the 3 year old bought Platoon 8 times. How long was 3 yr old not being watched?

Posted on Mar 6, 2012 8:36:13 AM PST
polarred21 says:
Let me get this straight. I have not turned on one touch ordering at all, yet.

The question here is, once you turn it on, it can't be turned off? Not even if you go to your PC? Or just can't do it from the Kindle? thanks.

Posted on Mar 6, 2012 8:44:58 AM PST
You can also set a low limit gift card as your payment method for one touch.

Posted on Mar 6, 2012 9:23:48 AM PST
Reed says:
When you accidentally order a book for your Kindle that you already own, Amazon will let you know you already own it and will not process your order. Does this policy include videos?

In reply to an earlier post on Mar 6, 2012 10:08:01 AM PST
Last edited by the author on Mar 6, 2012 10:08:42 AM PST
It can be turned off you have to delete card on file then add it back. Turning off one click via the Amazon site did not disable it on the Kindle Fire (at least last time I tried in Dec). Deleting CC and re-adding will.

In reply to an earlier post on Apr 20, 2012 4:30:36 PM PDT
Last edited by the author on Apr 20, 2012 4:41:27 PM PDT
Archangel says:
It's still too easy for someone to order something by mistake, especially with a touch screen. What happened to the good old "are you sure?" policy we have often been so grateful for in our PC software?

I tried to disable my 1-click on PC via 1-click settings. According to my 1-click settings page it is disabled, but I can still only purchase on PC by using 1-click. Infuriating.

Amazon, protect your buyers against accidental purchases, at least make it a 2-click process by having a confirmation click! I feel 1-click is being foisted upon me as a Kindle user and I neither like nor want it.

Posted on Apr 20, 2012 5:11:47 PM PDT
Bixillarla says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Apr 20, 2012 5:21:15 PM PDT
This is a forum for fellow customers not Kindle customer service. If you want Amazon to do anything then you have to let Amazon know - usually by using the feedback link on the Kindle Support page.

Posted on Jul 8, 2012 6:24:37 PM PDT
Hudong Wang says:
amazon mp3 forced to use 1 click and no refund policy sucks. I just wanted to see a link but it turned out I purchased a song and there's no way I can get a refund even I haven't downloaded that mp3.

Posted on Dec 1, 2012 7:42:05 AM PST
P.M. says:
I am adult. and have bought a movie when i thought i was renting it. and also have paid full price because of one click when i thought my promotional balance would cover it. I love Amazon, but i disagree with their one-click policy. i realize they make more sales with it, but i think there is something morally wrong with being able to sell something to someone by a mistake. you don't walk in to a car dealership say you like a car and get obligated to buy it. i have one click turned off for my regular purchases. at one time, i thought i remember not having one click on for digital purchases. i don't remember changing this. The kindle fire at least ask for a code. my phone does not. the pc does not. and its not realistic to supervise your child the whole time their on a device. its your device you should be able to use it the way you want. that includes letting your kid use it to occupy them while you fix dinner or do the dishes. anything less than $20 is not worth fixing with customer service, i don't have the time. the gift card idea is a good work around but not for these small mistake purchases, and would take more time to buy cards and enter codes and keep track. bottom line. 1 click and no refund policy does s88k.

Posted on Dec 10, 2012 11:36:13 AM PST
I accidentally ordered a tv series today (in SD no less, ewe) because of this. This happened on the web browser, not even on a tablet or phone. I thought I had a $3 movies/tv credit from shipping non-rush as a prime member, and without thinking as much as I apparently should have, clicked to buy. I expected to get a shopping cart that would show me the credit, but it just purchased it.
Now I've never really liked 1-click. I can see the appeal, but for me I'd rather get a summary of everything before purchasing. I verified my account has 1-click turned off still. The fact is there's no way to disable 1-click for movies/tv/music. I initiated a support chat to refund for the order, which they did. I asked them about the 1-click, and they said they couldn't give me a "shopping cart" experience because it is delivered digitally. However just last week, I ordered a digitally-delivered PC video game and it was a normal shopping cart order. I don't want to go all conspiracy-theory about how they prob do make money with this policy.. but it seems pretty plain. I don't see why it wouldn't be that hard to offer either a shopping cart order OR a 1-click, just like they do with the rest of the website.
At least they gave me a refund without any hassle, so props for that.

Posted on Dec 19, 2012 3:11:09 PM PST
lagomorph says:
I dislike the one click system on kindle fire and never order anything w/my kindle. It is way to easy to order something by accident. I'm careful but my mom is not used to using a tablet and I'm always paranoid when I let her borrow my k fire.

In reply to an earlier post on Dec 19, 2012 3:13:52 PM PST
Jazzy_Jeff says:
Set up parental controls so you can't buy without a password.

In reply to an earlier post on Dec 19, 2012 3:18:53 PM PST
 Ann says:
You're responding to an old thread. There are parental controls on all of the Fires that can be set to password-protect purchases from the devices.

Posted on Feb 2, 2013 5:44:56 PM PST
Beware, this happens when you have Amazon prime too. They seem to have a different setting for "normal" orders and "digital" orders. So you can have 1-click turned off (as I did) and yet have a daughter go and order a movie with 1 click (or a $16 season full of TV shows as mine did. Watching an episode is free (with Amazon Prime) and yet the 1-click buy-a-season button accidentally got hit). Sneaky sneaky Amazon. Shame on you Amazon! This is so sneaky that my wife (who wanted to get prime in the first place) is now willing to get rid of it. Turn off 1-click but not have it REALLY turned off?!?!? Bad move Amazon. Poorly done.

Posted on Feb 2, 2013 5:56:34 PM PST
Perry says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Feb 3, 2013 1:42:42 AM PST
CBRetriever says:
why didn't you turn off-Click ordering on the kindle itself?

it's quite easy to do

In reply to an earlier post on Feb 6, 2013 3:51:38 AM PST
jjbart5 says:
At CBREtriever, can you tell us how please... Thanks!

In reply to an earlier post on Feb 6, 2013 3:56:59 AM PST
jjbart5 says:
I figured it out...hope it works... go into my account on amazon, and then scroll down to settings and change your one click settings for each device... easy enough, if there is no tom-foolery on amazons part!

In reply to an earlier post on Feb 6, 2013 4:01:52 AM PST
Last edited by the author on Feb 6, 2013 4:17:25 AM PST
CBRetriever says:
I don't see any devices listed there - just addresses (physical ones) - is this yet another thing that is US only?

my method is to block access to the Kindle Store using Parental Controls

In reply to an earlier post on Feb 6, 2013 4:16:54 AM PST
Jazzy_Jeff says:
Well duh, that would make them take responsibility for themselves.....
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Discussion in:  Kindle forum
Participants:  42
Total posts:  57
Initial post:  Mar 6, 2012
Latest post:  Jan 20, 2016

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