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Customer Discussions > Kindle forum

Kindle Fire HD Won't Play Videos From Web


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Showing 1-25 of 214 posts in this discussion
Initial post: Jan 2, 2013 3:01:22 PM PST
Paul Hogsett says:
Kindle Fire HD Won't Play Web Videos or Podcasts From Reliably Clean Sites
(Elevation Church) Sermon Archive... Don't Want To Setup Netflix in Case It Wont Work Either. Anyone Find A Fix For This Problem Please Let us Know

In reply to an earlier post on Jan 2, 2013 3:12:21 PM PST
JimmyTheD says:
Does the video you're attempting to view require Adobe Flash?

What browser are you using to play the video?

What happens when you try to play the video?

Posted on Jan 2, 2013 3:14:15 PM PST
Livia Jayne says:
My brother just got the Kindle Fire HD for Christmas, and we can't get it to play videos from youtube, which my original Kindle Fire does just fine.

Posted on Jan 2, 2013 3:43:13 PM PST
Last edited by the author on Jan 2, 2013 3:46:35 PM PST
S. Aguirre says:
Try this. http://www.youtube.com/watch?v=LF3VCtn4jVM
Also I use the Dolphin Browser instead of the Silk Browser that is packaged with the Kindle Fire HD.

In reply to an earlier post on Jan 2, 2013 3:45:32 PM PST
Paul - Netflix works fine on the Kindle Fire with the Netflix app.

You are probably having issues with web video due to Adobe Flash. Adobe dropped Flash for Android in Aug. 2012, so no new android tablets have Flash working out of the box. You can install Flash and a Flash compatible web browser manually on your Kindle Fire:

To install Flash: (You have to have a Flash compatible browser in order to install Flash. You can't install it under Silk.)

Do the following on the Fire/Fire HD itself:

Swipe down from the top > More > Device > Allow Installation of Applications.

Install ES File Explorer: ES File Explorer

Download and install the Dolphin HD and Flash Player apk files from this link:

https://www.dropbox.com/sh/9d8gxh75f0747f1/83fV5m6x2c

Once both files are downloaded to your Fire, open ES File Explorer and look in the "Downloads" folder. You should see both files there. Install Dolphin HD *first* by tapping on the icon. Then Install Flash.

**Note that I added the APK file for ES File Explorer to the dropbox link. Some people were having issues downloading and installing it from the Amazon Appstore. If you can get it from the Amazon AppStopre, that's easier.**

In reply to an earlier post on Jan 3, 2013 6:00:46 AM PST
Paul Hogsett says:
Worked Great, Had To Setup Dropbox Account From PC then All Was Good... Thanks

In reply to an earlier post on Jan 20, 2013 9:14:55 AM PST
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jan 20, 2013 9:40:00 AM PST
Paul Hogsett says:
This worked GREAT you Will Have To Create A Dropbox Account, Free I set Mine up On My PC Then Added to Kindle Fire HD
You are probably having issues with web video due to Adobe Flash. Adobe dropped Flash for Android in Aug. 2012, so no new android tablets have Flash working out of the box. You can install Flash and a Flash compatible web browser manually on your Kindle Fire:

To install Flash: (You have to have a Flash compatible browser in order to install Flash. You can't install it under Silk.)

Do the following on the Fire/Fire HD itself:

Swipe down from the top > More > Device > Allow Installation of Applications.

Install ES File Explorer: ES File Explorer

Download and install the Dolphin HD and Flash Player apk files from this link:

https://www.dropbox.com/sh/9d8gxh75f0747f1/83fV5m6x2c

Once both files are downloaded to your Fire, open ES File Explorer and look in the "Downloads" folder. You should see both files there. Install Dolphin HD *first* by tapping on the icon. Then Install Flash.

**Note that I added the APK file for ES File Explorer to the dropbox link. Some people were having issues downloading and installing it from the Amazon Appstore. If you can get it from the Amazon AppStopre, that's easier.**

Posted on Jan 20, 2013 10:15:15 AM PST
People - You do *NOT* need to create a dropbox account to download the APK files.

In reply to an earlier post on Jan 21, 2013 4:36:23 PM PST
Alice says:
hasn't worked help

In reply to an earlier post on Jan 21, 2013 4:42:27 PM PST
Alice - What hasn't worked? You need to provide a little more info please.

Posted on Jan 21, 2013 11:55:18 PM PST
Alice says:
Have downloaded successfully the3 files but still can't view video content I could up to 2weeks ago, do I need to move silk if so how? it's a shame because otherwise perfect device any assistance gracefully 're dived I am in UK if it makes difference

Posted on Jan 22, 2013 11:46:33 PM PST
Alice says:
I have now sorted thanks I just needed to turn kindle off and on again for changes to take place. Thank you.

In reply to an earlier post on Jan 25, 2013 1:18:15 PM PST
Yayyy. This worked great. Just shut down your Kindle and turn it back on and it plays.Thanks!!

Posted on Jan 25, 2013 9:16:56 PM PST
The YouTube mobile website does support HTML5 video so you shouldn't need to install Flash on the device to view YouTube videos. As another option, there are a couple of good YouTube clients in the Amazon Appstore including one I wrote called RabbitEars for YouTube RabbitEars for YouTube (Kindle Tablet Edition) . You might want to check it out and see what it has to offer.

Posted on Feb 15, 2013 7:10:19 PM PST
chesslink says:
When I go to Netflix and click on a show, it will play sound, but the screen won't show the picture. I tried Amazon video store and it would also not work. What is wrong with my hd!? I also had his issue on Netflix once or twice before on both my kf and kf hd. But this seems to be and issue more often with the hd. Can someone please help

In reply to an earlier post on Feb 15, 2013 7:32:08 PM PST
C. Tompkins says:
Are you using the Netflix App?

In reply to an earlier post on Feb 16, 2013 5:33:53 AM PST
chesslink says:
Right now Netflix isn't working for mine.

In reply to an earlier post on Feb 16, 2013 5:49:09 AM PST
jsh1120 says:
chesslink,

A number of people have encountered the problem you report with the Netflix app. The first and simplest approach is simply to reboot the KF by holding the power button for 30 seconds or so until the KF shuts down on its own and then press the power button again briefly.

If that doesn't work try "clearing data" from the Netflix app (Settings>Applications>Installed Applications> Netflix).

If that still doesn't work, uninstall/reinstall the Netflix app. Remove it from your device. Then remove it from the Cloud. Then download the app from the Amazon Appstore.

In reply to an earlier post on Feb 26, 2013 10:27:31 PM PST
I downloaded es file explorer and dolphin if and videos had been playing fine for a couple of months and now today I tried to play a video on netflix and I get sound but no picture. Any help would be appreciated.

In reply to an earlier post on Feb 26, 2013 10:29:12 PM PST
I downloaded es file explorer and dolphin if and videos had been playing fine for a couple of months and now today I tried to play a video on netflix and I get sound but no picture. Any help would be appreciated.

In reply to an earlier post on Feb 27, 2013 6:26:16 AM PST
jsh1120 says:
Are you using the Netflix app for trying to access Netflix via the browser? You should be using the Netflix app.

In reply to an earlier post on Feb 27, 2013 11:23:38 AM PST
Yep.....I have the Netflix app downloaded and have been using it just fine until yesterday.

In reply to an earlier post on Feb 28, 2013 7:40:34 AM PST
jsh1120 says:
Janieta,

In that case try the following.

() Clear the cache and data in your Netflix app. If that doesn't work...

() Reboot the Kindle Fire. If that doesn't work...

() Delete the Netflix app from your device and then delete it from the Cloud. Download it again from the Amazon Appstore.

The problem you're experiencing is intermittent and probably has to do with a failure of the Netflix app to be cleared from system memory (RAM) when it exits. Rebooting typically solves the problem but when I ran into the problem I had to delete and re-download the app.

In reply to an earlier post on Feb 28, 2013 7:51:16 AM PST
I rebooted it and now it works. Thanks for the help. I am saving these steps in case this happens again. Have a great day!!!!
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Discussion in:  Kindle forum
Participants:  134
Total posts:  214
Initial post:  Jan 2, 2013
Latest post:  Jan 10, 2016

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