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Customer Discussions > Kindle forum

Kindle Paperwhite horrible flicker whenever I swipe the screen


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Showing 1-25 of 54 posts in this discussion
Initial post: Oct 2, 2013 11:56:50 PM PDT
Dusty White says:
This is my first Kindle. I kept saying that I would not get one, and now I did. And it flickers something horribly every time I swipe or tap the screen. It is not "smooth" at all. It is a nightmare in fact. I feel like I just wasted $200 (including the cover).

Do I need to tap some special setting to turn this off? I ask, as there are no buttons on this thing and the only help I found at all was a manual I had to search for on Google. Seriously, as much as I love Amazon this thing should have come with some paperwork.

Please advise.Kindle Paperwhite, 6" High Resolution Display with Next-Gen Built-in Light, Wi-Fi

Posted on Oct 3, 2013 12:07:53 AM PDT
Go to Settings. Go to Reading Options. Go to Page Refresh. Set to Off.

Zero flicker with my new version of the paperwhite.

If that does not solve it you have a defective unit. Get replacement.

Posted on Oct 3, 2013 12:11:57 AM PDT
Kindleista says:
You don't notice the flicker after a while. I don't "get" the people who are bothered by it.

Posted on Oct 3, 2013 12:16:40 AM PDT
onewac says:
You might also try a soft reset. If that and the page refresh change doesn't work I would call CS. I have mine set at the refresh every page and I do not have any flicker.

In reply to an earlier post on Oct 3, 2013 2:00:20 AM PDT
Dusty White says:
Thank you. On several screens (any time there is an image) the entire screen goes black (negatizes) and then reverts with the new text. I read up that this is normal. I guess I have to get used to it?

Oh, and it was "off." I turned page refresh on, scrolled through a bunch of pages--disliked it immensely, and turned it off. I did this to make sure that I did as you said. "Off" is definitely better, but this is surreal. It is nothing like any monitor I have ever encountered. I am wondering if I should have just gotten a Fire. But I wanted a regular Kindle so I can experience reflowable text and see how hard it is to design layout intensive books for Kindle.

Thank you VERY much for your assistance :-)

In reply to an earlier post on Oct 3, 2013 2:02:45 AM PDT
Dusty White says:
Thank you. I will play with this thing for a few days and keep watching this thread--also, I will try to research more. See what is happening and if this is what everyone experiences. Image transition is frightful. Everything negatizes. It doesn't seem natural, and it seems (to me) that a large amount of people should have commented on this. Perhaps I do have a defective device. I wish I could take it in to have it examined.

Oh well.

In reply to an earlier post on Oct 3, 2013 2:03:04 AM PDT
Dusty White says:
I will try. Thank you for the reply.

In reply to an earlier post on Oct 3, 2013 3:09:44 AM PDT
You could always go to a local store which sells kindles and have a play with the display models - that would give you some idea of whether your kindle behaves like other kindles or not.

Incidentally, there's a manual on every kindle; I take it you haven't found that yet?

In reply to an earlier post on Oct 3, 2013 4:11:32 AM PDT
And here's the Amazon site for all the Kindles' manuals and useful info - http://www.amazon.com/gp/help/customer/display.html/ref=hp_200127470_ksupport_getstart?nodeId=200798820

Just choose your Kindle on the left.

In reply to an earlier post on Oct 3, 2013 4:21:18 AM PDT
I learned to blink during the page turns.

In reply to an earlier post on Oct 3, 2013 4:45:48 AM PDT
A User Guide came on your Paperwhite.

In reply to an earlier post on Oct 3, 2013 5:27:18 AM PDT
Just Peachy says:
I suggest you play around and look at all the menu settings on your Kindle. Between that and reading through the user guide you will find it probably does more than you realize.

If you think about it for a minute, when you turn the page of a paper book there is a moment there you can't see either page. It's just that we are used to that. You will soon get used to the Kindle page turning.

Posted on Oct 3, 2013 5:37:28 AM PDT
I used to read in the land of paper;
Old times they are long forgotten;
Look away! Look away! Look away! From the screen!
The Paperwhite is so much better,
You can even light the letters!
Look away! Look away! Look away! From the screen!

In reply to an earlier post on Oct 3, 2013 5:38:13 AM PDT
Just Peachy says:
:::applause:::

Very good!

In reply to an earlier post on Oct 3, 2013 6:00:30 AM PDT
 nospin  says:
Excellent!

Posted on Oct 3, 2013 6:03:09 AM PDT
K. Mallery says:
Turning off the page refresh should have solved the problem. I don't think it does sound normal what yours is doing. With the page refresh on, it flashes briefly with each page turn but doesn't negatize everything on mine. At least not noticeably. With page refresh setting off, there is no flash at all. Page turns are very smooth.

If you don't have a local store with one on display that you could go see today, I would just go ahead and contact Amazon about an exchange. It's easy and pretty quick. You could even order the new one separately with overnight shipping to get it right away and then just return the current one for a full refund. And then you'll know for sure whether you really are too sensitive to the page turns or if it was a defective one. :)

In reply to an earlier post on Oct 3, 2013 9:06:44 AM PDT
Dusty White says:
I did find the manual (had to google it--but also it was IN my Kindle: which I could not access because I forgot that I had to tap the top of the screen to get out of the book I was stuck in).

That is a GREAT idea, about going into Walmart, or any other of a thousand stores and playing around with THEIR Kindle, now that I know what to expect. I will absolutely do that.

In reply to an earlier post on Oct 3, 2013 9:07:22 AM PDT
Dusty White says:
LOL! I tried this! I may have to do this a lot (it would save on Visene(tm).

In reply to an earlier post on Oct 3, 2013 9:08:46 AM PDT
Dusty White says:
Now that was cute. I actually sang along! :-)

In reply to an earlier post on Oct 3, 2013 10:36:25 AM PDT
Of course you did! It can't be helped; it's involuntary. ;0)

In reply to an earlier post on Oct 3, 2013 10:41:51 AM PDT
flipoid says:
Walmart doesn't sell Kindles anymore (neither does Target). The retail places that I know of where you could look at one are Best Buy and Staples.

The page refresh is normal--it's "drawing" the new page every time you tap the screen to turn the page. You will get used to it. If yours is doing something different from the demo models in Best Buy/Staples, then, yes, you probably have a defective model and should contact Kindle CS.

Good luck!

In reply to an earlier post on Oct 3, 2013 10:42:12 AM PDT
flipoid says:
*applauds enthusiastically*

Terrific!

In reply to an earlier post on Oct 3, 2013 4:08:38 PM PDT
I tried to, but clearly didn't know the tune. What's it from?

In reply to an earlier post on Oct 3, 2013 6:50:35 PM PDT
R. D. Clark says:
"Dixie"

In reply to an earlier post on Oct 3, 2013 7:05:50 PM PDT
Ah, American folk stuff. No wonder I didn't know it. That is, I do sort of vaguely know the melody when I hear it, but not any of the words, and not the name of the song.

Thanks.
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Discussion in:  Kindle forum
Participants:  23
Total posts:  54
Initial post:  Oct 2, 2013
Latest post:  Aug 2, 2014

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