Amazon Business Best Books of the Month STEM nav_sap_plcc_ascpsc Limited time offer STEM March Birthstone Shop Popular Services SneakyPete SneakyPete SneakyPete  All-New Echo Dot Starting at $99.99 Kindle Oasis GNO Shop Now STEM
Customer Discussions > Kindle forum

I downloaded an app and It won't let me delete it!


Sort: Oldest first | Newest first
Showing 1-25 of 28 posts in this discussion
Initial post: Apr 2, 2013, 1:59:50 AM PDT
I have downloaded an app and whenever I press on it and click delete from device nothing happens! then if I go in through the settings it doesn't show up. Since I've downloaded this app it wont let me open anymore.

Please Help

In reply to an earlier post on Apr 2, 2013, 2:26:34 AM PDT
Try a hard reset, Beth. Ensure your Fire is fully charged. Remove the charging cable. Press and hold the power button 30 seconds (time it). Press the power button one more time. Wait until the home screen fully loads. This may take a few minutes.

Posted on Oct 5, 2013, 7:57:47 AM PDT
Last edited by the author on Oct 5, 2013, 7:58:16 AM PDT
I tried that And it's still not working I'm literally crying help

In reply to an earlier post on Oct 5, 2013, 7:58:58 AM PDT
It's still not working I'm literally gonna cry

In reply to an earlier post on Oct 5, 2013, 8:00:36 AM PDT
Bush f2f hsvwsjxyegecdgxh - I'm assuming you have a Fire. When you long press on the app, you don't get a selection to Remove from Device?

Posted on Oct 5, 2013, 8:01:50 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Oct 5, 2013, 8:04:47 AM PDT
J. Fondren - Who are you talking to? That is terrible advice. You don't do a factory reset to delete one app.

In reply to an earlier post on Oct 5, 2013, 8:08:16 AM PDT
Last edited by the author on Oct 5, 2013, 8:11:04 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Oct 5, 2013, 8:11:53 AM PDT
"That is the answer. Yes, you do perform a factory reset to delete on app in this case." How do you know? We don't even know which app it is.

Posted on Oct 5, 2013, 8:26:10 AM PDT
Last edited by the author on Oct 5, 2013, 8:26:38 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Oct 5, 2013, 8:26:25 AM PDT
CBRetriever says:
ummm, the Kindle Fires do not have SD card so that's not going to work

In reply to an earlier post on Oct 5, 2013, 8:33:36 AM PDT
Last edited by the author on Oct 5, 2013, 8:36:58 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Oct 5, 2013, 8:50:47 AM PDT
CBRetriever says:
and you think a person who didn't even know that doing a reboot might fix the problem would know how to do that?

we try to start simple:

1- how to delete an app
2- try a reboot
3- then try a rest, but only as a last case resort

and usually avoid telling people to mess around in their file system (seen too many people accidentally delete files they shouldn't, including every file on the kindle in a few cases)

In reply to an earlier post on Oct 5, 2013, 8:53:44 AM PDT
Just Peachy says:
Stop telling people to muck around in the file system!

In reply to an earlier post on Oct 5, 2013, 8:57:21 AM PDT
J. Fondren - the SDCard area that can be reached via the USB cable is not where the apps are installed. You cannot reach those without rooting the device. So not only is your recommendation unnecessary in the extreme, it is impossible.

You may be able to read the specs but apparently you've never actually tried to do this.

In reply to an earlier post on Oct 5, 2013, 9:11:12 AM PDT
Last edited by the author on Oct 5, 2013, 9:22:28 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Oct 5, 2013, 9:15:21 AM PDT
Just Peachy says:
"Don't worry! A Factory Reset will definitely, no-kidding, 100% fix your problem. "
That will also delete every other app the person has. It is overkill 99% of the time. There is no need to throw the baby out with the bathwater!

In reply to an earlier post on Oct 5, 2013, 9:17:27 AM PDT
Last edited by the author on Oct 5, 2013, 9:25:35 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Oct 5, 2013, 9:19:53 AM PDT
Last edited by the author on Oct 5, 2013, 9:20:28 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Oct 5, 2013, 9:24:36 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Oct 5, 2013, 9:27:05 AM PDT
Except Bush f2f hsvwsjxyegecdgxh (who is the person I'm trying to help, not the OP who posted 6 months ago) may be trying to delete a pre-installed app. If he/she is trying to do that, which is what gives you that "Add to Favorites" only option, resetting to factory defaults won't do a thing for them.

In reply to an earlier post on Oct 5, 2013, 10:58:40 AM PDT
A. Dietz says:
J. Fondren, if you don't know how Kindles work, please don't post advice that will get people in more trouble than they already are.

In reply to an earlier post on Oct 5, 2013, 11:48:04 AM PDT
Dragi Raos says:
Even "pedestrian" apps like ES File Explorer File Manager can access the whole Fire filesystem, from the root, if so configured.

Whether /sdcard is implemented as an actual separate piece of flash memory, as a separately formatted and mounted volume or is it merely a folder tree within a single volume is irrelevant in this context. Most Android apps expect that a memory card exists, so Fire makes it look that way.

Resetting to factory defaults is a bit drastic remedy for simple app problems, because one loses things like WiFi and email settings, Web bookmarks, settings and scores in games not participating in GameCircle, sideloaded personal documents and apps from third party sources some of which require not-trivial procedure to install. Up to very recently it also meant losing kept periodical back issues (now they can all be re-downloaded, but from https://amazon.com/myk beyond a dozen or so recent issues). Besides, there are users who actually fill their devices with content - thousands of books and hundreds of audio-books; re-downloading all that takes ages.

That said, some apps leave behind tens or hundreds of megabytes of detritus even when uninstalled, and the user has two options: try to hunt down the garbage using some file manager or terminal app, or, indeed, a nuclear option of reset to factory defaults.

In reply to an earlier post on Sep 24, 2014, 9:49:13 AM PDT
Bonnie Noack says:
I have same problem

Posted on Sep 24, 2014, 11:20:44 AM PDT
njack26 says:
Not sure I would cry if I had an app that wouldn't delete, but maybe I would. At any rate, as has been mentioned, some apps are already on the device from the factory, and Amazon is paid something to pre-load those apps (otherwise why?) and make sure that they can't be easily deleted, so we would need to know what app it is in order to know if that is the case here. And while I have reset-to-factory my Kindle Fire once, it was because the web experience, for some reason, was getting very wonky, and about half the time I could not connect. Tried all the usual things to improve speed but nothing worked. Finally bit the bullet and reset. Now the web flies, but it probably took a couple of hours work to get the device back to where I had it. I would not recommend resetting because an app won't delete. By the way, I have several apps on my Fire that I hardly ever use, but they aren't bugging me. Why exactly is having an app stay on the device such a big problem? Not judging, just trying to understand why it would be an issue of this magnitude.
‹ Previous 1 2 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in
 


Recent discussions in the Kindle forum

 

This discussion

Discussion in:  Kindle forum
Participants:  14
Total posts:  28
Initial post:  Apr 2, 2013
Latest post:  Sep 24, 2014

New! Receive e-mail when new posts are made.
Tracked by 1 customer