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Customer Discussions > Kindle forum

connection problem

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Showing 1-3 of 3 posts in this discussion
Initial post: Jul 19, 2013 5:20:15 PM PDT
L. McKinlay says:
Everytime I try to connect to the Kindle store I get a message saying ' 'Updating your Kindle Store experience. This should take less than a minute' The message stays longer then a minute then I get a message saying "Application error" "The selected application could not be started. Please try again" I have wireless on and my husband sitting next to me has been able to connect to the store no problem. HELP!

Posted on Jul 19, 2013 6:05:52 PM PDT
N. Hall says:
Any time a kindle won't play nice it is time to give it the (re)boot.

Charge it at least half way, then unplug the charger.
Press (or slide) and hold the power button a full 30 seconds, ignoring any changes in the power light or screen.
Release the power button. If this is a Kindle Fire, press the power button one more time and quickly release it.
Then give the kindle a few minutes to complete rebooting.

If this doesn't help, contact Kindle Support:

Don't try to use email with them. They'll respond quickly if you select Chat or Phone.

In reply to an earlier post on Jul 20, 2013 2:54:49 AM PDT
L. McKinlay says:
Many thanks I'll give this a try
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Discussion in:  Kindle forum
Participants:  2
Total posts:  3
Initial post:  Jul 19, 2013
Latest post:  Jul 20, 2013

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