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Customer Discussions > Kindle forum

My kindle touch won't turn on


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Showing 1-5 of 5 posts in this discussion
Initial post: Dec 7, 2013, 7:43:40 AM PST
It is fully charged but won't turn on. I press the button but all the screen does it flicker. The green light comes on then goes off as if i have turned it on but nothing. I plugged it into my computer and the screen changed as if it was being charged when i ejected it and unplugged from computer the screen stayed on the charging screen for about 5 minutes then went back to the sleep mode (whatever you call it) it won't turn on at all and i don't know what to do now please help :) i hope this makes sense

In reply to an earlier post on Dec 7, 2013, 7:55:05 AM PST
MikeJW says:
Hold the power button in for 30 seconds. If that don't work, contact Kindle customer service, starting with the help link at the top of this page. Best, have them call you. Don't use email.

Posted on Dec 28, 2013, 6:50:55 AM PST
Paresh says:
I have the same problem. I reset it holding the power button for 30 seconds. I had kindle support reset it while I was on the phone. She concluded that my power button is defective. Since I was past their 1 year warranty, she offered me refurbished devices for discounted price. My kindle touch is only two years old! Very disappointed with the product and service!!

In reply to an earlier post on Dec 28, 2013, 7:06:26 AM PST
MikeJW says:
Hmmm, how long should your 1year warranty have lasted so that you'd not be disappointed in the service?

Posted on Feb 24, 2014, 10:04:02 PM PST
Onedaylily says:
Thanks for the reminder, Mike. I pushed my power button for 30 seconds and it works fine now.
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This discussion

Discussion in:  Kindle forum
Participants:  4
Total posts:  5
Initial post:  Dec 7, 2013
Latest post:  Feb 24, 2014

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