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Customer Discussions > Kindle forum

One click

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Showing 1-25 of 112 posts in this discussion
Initial post: Jan 31, 2011, 9:19:18 AM PST
Lapis Lazuli says:
I just spoke with Kindle customer service about several issues, including a book that I mistakenly ordered. I told the CS rep that I would very much like the option to turn off one-click for digital orders, like I do for regular orders.

For those with an itchy trigger finger when it comes to books, or those with young children who read on the Kindle or those with a elderly parent who loves her Kindle but doesn't fully understand the "dangers" of one-click, having an option would be a great advantage.

The CS rep said he would pass on the suggestion, one that I'm sure many people have made. But he also said that the more people who contact CS and ask for the option, the more likely that it will become one.

So if you'd like to be able to turn off one-click for digital purchases, please contact Kindle support.

Inside the United States: 1-866-321-8851
Outside the United States: 1-206-266-0927

Posted on Jan 31, 2011, 9:40:58 AM PST
Denise Long says:
that is a very good idea; although, I don't have much of a problem with it. :)

Posted on May 10, 2011, 1:58:51 AM PDT
z says:
I just sent an email to CS because I accidentally hit the one click button and bought the book. I use a touch pad and if the cursor is on the button I am in trouble if my finger just touches it. Now I have to keep track of where my cursor is when looking for books. I also asked CS how to turn off the one click for digital purchases. I can't find an option to do this.

In reply to an earlier post on May 10, 2011, 3:53:31 AM PDT
L L. says:
You can't. There is no option to do this, that is why they called and made a suggestion. You can turn it off for regular amazon purchases, but it stays on for digital purchases because it is the only way to buy a digital item. It's easier to just stay out of the kindle store and buy directly from amazon. I've never even opened the kindle store.

Posted on Jun 22, 2011, 9:31:23 PM PDT
M. McDougall says:
I hate this so much I am very tempted to look at competing bookstores for ebooks. I pay for books from different accounts depending on the book's purpose.I own 2 very small corporations, and I pay for books from either corp or from my persnal account depending on the reason I am buyoing the book. Now I have to fiddle with the settings ahead of time to get these books paid for correctly.

Acually I am going to look at BN right now.

Posted on Jun 22, 2011, 10:04:17 PM PDT
Artist says:
Oh, brother!

Posted on Jun 22, 2011, 10:18:06 PM PDT
Matt says:
You can return mistaken ebook purchases I believe. Or be more careful clicking.

Personally, I've never had issues with Amazon's one-click.

Posted on Jun 23, 2011, 2:27:31 AM PDT
Bixillarla says:
I do all my EBook shopping on the computer, it is faster and easier and no way to accidently order something.

In reply to an earlier post on Jun 23, 2011, 2:31:50 AM PDT
no way to accidently order something.
I guess, unless you are me. LOL!

I have bought 2 ebooks by mistake - 1 for $9.99 - I was buying a bunch of free ebooks, but one of them was no longer free & I wasn't paying attention. 2nd time was for $39.99 - same thing loading up on some freebies - just before my finger hit the buy button I saw it, but my finder was quicker than my brain. LOL! Amazon took care of both of them, no problem whatsoever. =)

Posted on Jul 24, 2011, 10:38:24 AM PDT
I'd love to have the option to disable one click. Since I live in Australia, and use an Australia Credit card, I get a currency exchange charge on every purchase. It's cheaper for me to purchase several books and then bill them together in one payment rather than a series of several smaller purchases.

Posted on Jul 24, 2011, 10:47:41 AM PDT
C. S. Jones says:
That is why you have gift cards. Buy one gift card, apply to account and you have only one charge and all purchases until the card is used up. That is how I have been doing it going on 2 years now.

In reply to an earlier post on Jul 24, 2011, 10:52:19 AM PDT
Last edited by the author on Jul 24, 2011, 10:52:39 AM PDT
Logician says:
I understand your point, but I highly doubt Amazon would ever change the one-click. They are in the business of selling e-books so the easier they make the purchasing process the more likely people will buy e-books. If anyone's concerned about a child or elderly parent, they can remove the credit card and only use gift cards to finance the account then there's no "danger" involved.

As long as Amazon gives us the right to return accidental purchases, that's all that matters. After all, I would guess that at least some of those accidental purchases are never returned because the buyer figures they'll read the book someday anyway.

Posted on Jul 24, 2011, 11:16:46 AM PDT
Bufo Calvin says:
I just about always like options, and that's fine with me. :)

However, since Amazon allows us to "return" a Kindle store book within seven days for a refund, I don't think there is a lot of risk. That, by the way, is something that neither Barnes & Noble nor Sony do last time I checked. When I've written about comparing the different EBRs (E-Book Readers), superior Customer Service is a place where Amazon has always won.

At to managing 1-click, a couple of suggestions:

1. You do not even need to have a credit card on the account. You can set up the account without a credit card, and then use a gift card balance to purchase things. One disadvantage, though, is that gift card balances can't be restored the way purchases with a credit card can

2. To deal with two payment streams (such as two people or two companies), it can work very well to have one them gift books to the account, rather than purchase directly on the account. That presumes that there are two different accounts

Not using 1-click would be quite a bit trickier with digital items, since the prices change so often. 1-cllck safely allow the price you see to be the price you are charged. If you saw the price for a digital item, put it in a cart, and bought it a day (or even minutes) later, the price would be likely to be different than it would be with a physical item. I don't think that's insurmountable, but it's one of the issues, I think.

Posted on Aug 6, 2011, 9:34:10 PM PDT
Yea, the fact that you can't turn off one click makes me very suspicious that they are trying to take advantage. When you go into the description for a book it defaults right on to the BUY button. My 10-year-old daughter ordered two books accidentally within two minutes. I don't get the argument that Bufo Calvin uses that "prices change so often" with digital items. That isn't a problem on the PC- why should it be a problem with the Kindle device. I am just removing all payment options if I can do it.

Posted on Aug 7, 2011, 12:43:02 AM PDT
A. Sisk says:
I seldom use the kindle store to "browse". I find it clumsy and unsatisfying. I will use it to either grab a sample of a book I've just been reccommended or heard about or to purchase a book after reading the sample. I've never once accidentally purchased a book, but I can see how it might happen, and I understand wanting safeguard against kids and the elderly running amuck -- so the option seems like a nice idea.

But I would hate if I HAD to turn somehting on every time I wanted to purchased something.

In reply to an earlier post on Aug 7, 2011, 5:22:44 AM PDT
Bufo Calvin says:
Phillip, you can remove all payment problem. The only issue there is gift card balance: 1-click draws fro the gift card balance before it goes to any other payment method, and I don't think there is way to "un-apply" a gift card.

I'll try to clarify: I wasn't specifying the Kindle device versus shopping on the computer. Whether you shop on your Kindle or on your computer, Kindle books are purchased via 1-click. That's also true, I think, for MP3s, videogame downloads, and apps. I don't think you can place any of those in your cart.

I think one factor for that is that, if you placed one of those digital download items into your cart and came back to it a few days later, there would be a much higher chance the price had changed than with a physical item. I think people may find it off-putting when that happens...

In reply to an earlier post on Nov 27, 2011, 8:03:24 AM PST
I'm in the same situation. I'm not switching away from Amazon just yet, but man oh man, having to go to my account settings before pressing "1 click" means I'm looking at many clicks, and losing my place for every purchase.


Yes, I did also call to make the change request.

In reply to an earlier post on Nov 27, 2011, 8:11:27 AM PST
K. R. says:
"Yea, the fact that you can't turn off one click makes me very suspicious that they are trying to take advantage."

Something that most people don't know about - Amazon pioneered the one-click purchace button, they even patented it.. So it shouldn't be a surprised that they want people to use it.


One Click: Jeff Bezos and the Rise of

In reply to an earlier post on Nov 27, 2011, 8:14:16 AM PST
I. Hamlin says:
My problem recently, buying through the Amazon store, was that it didn't recognize I have Prime and so I was charged shipping and had to call up to straighten that out. No fun.

Posted on Jan 10, 2012, 9:56:29 AM PST
M715 says:
I would agree there should be a way to turn off 1-click.

I will say amazon customer service has corrected any problems I have had, BUT you need to NOTICE there was a issue and it has cost me several hours on chat support to get them fixed.

The larger problem I had was with their "free" $10.00 student kindle credit promotion, and then the following email I received "Amazon Student: Up to 80% off 500 Kindle Books, Today Only". I picked out 5 books for a total of $10.15, the credit only worked correctly on 1 out of 5 books (Amazon did resolve the problem when contacted).

Problems I see:
1) There is NO WAY to see your total before hitting "1-click"
2) This includes there is NO WAY to check and see IF the "kindle credit" will be used towards your intended purchase or if it will charge your credit card instead (the system should always use your kindle credit first, BUT it doesn't always work that way).
3) 1-click buying can be dangerous on a touch pad system

There should be some way to turn off 1-click buying.

Posted on Sep 30, 2012, 5:01:27 PM PDT
Last edited by the author on Sep 30, 2012, 5:03:18 PM PDT
KAN says:
I was going to buy my first mp3 download, but could not find a way to turn off 1-click to see that the promotional credit would be properly applied. I looked all over my account settings to no avail. Customer service confirmed what you all knew. It is NOT possible to turn off 1-click for digital downloads (including mp3s).

I guess I WILL NEVER be purchasing any digital content from Amazon. The only conceivable reason for NOT allowing a customer a CHOICE to turn 1-click off for mp3 downloads is to trick people into making purchases they do not otherwise want. The customer service rep said the reason was to "process your payment quickly and deliver your digital items instantly." It seems they want to process my payment before I know it and without full disclosure (like whether credits are being applied).

I have bought a lot of physical books and other items on Amazon over the past few years. Digital purchases will not be added to that list unless this is changed in the future.

I guess that also impacts my decision on whether to buy a Kindle Fire HD or the competitor's product. When Amazon offered to turn the Fire HD ads off for $15, they almost had me sold. Now it looks like, yet again, the competitor might be the more consumer friendly option.

Why Amazon? Bad, Bad, Bad ... make 1-click the default if you want, just not the ONLY possibility.

In reply to an earlier post on Sep 30, 2012, 5:04:08 PM PDT
Anne Shirley says:
Woo-hoo! Have fun over there. You might even want to stay there (please).

In reply to an earlier post on Sep 30, 2012, 5:05:20 PM PDT
Anne Shirley says:
By far the best bet in your situation is to buy yourself a gift card.

In reply to an earlier post on Sep 30, 2012, 5:06:39 PM PDT
[Deleted by the author on Feb 15, 2017, 11:57:31 AM PST]

In reply to an earlier post on Sep 30, 2012, 5:11:36 PM PDT
Last edited by the author on Sep 30, 2012, 5:15:23 PM PDT
Dog Lover says:
What nonsense.

I hope you don't buy a Kindle or, in fact, do further business with Amazon if you are gonna whinge about every thing with such drama.

I happen to love 1-Click. If the promotional credit doesn't appear on the invoice for a purchase, I call'em up and get it fixed. That has happened only once in my many years of being a loyal Amazon customer. (Of course the digital-related promotions were only in the last year but other promotions have been tested.)

I'd love it if you bought another competitor's product and compared ANY of those customer service organizations and policies to Amazon's. They will not fare well in the comparison.

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This discussion

Discussion in:  Kindle forum
Participants:  55
Total posts:  112
Initial post:  Jan 31, 2011
Latest post:  14 days ago

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