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Customer Discussions > Kindle forum

My video will not download after purchase

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Showing 1-3 of 3 posts in this discussion
Initial post: May 28, 2013, 7:32:02 PM PDT
S. Mitchell says:
I purchased a video from the app store and once it began to download, a screen popped up saying that there wasn't enough Wi-Fi signal. I went into an area with a better signal and restarted my kindle but the video did not appear in my library. I also looked under my purchases and tried to purchase the video again but I got a message back saying that I already purchased the video. Is there anyway that I can resume downloading the video? If so what should I do to get it to download?

In reply to an earlier post on May 28, 2013, 8:16:13 PM PDT
Artist says:
Click on the Help link at the top of this page, then click on the yellow Contact us button to reach customer service.

In reply to an earlier post on May 28, 2013, 8:36:29 PM PDT
Last edited by the author on May 28, 2013, 8:37:06 PM PDT
Jazzy_Jeff says:
Are you trying to download it from home?? If not most places that offer free wifi have the downloads limited to very slow download. Your video should be under Your Account up top and then Your Video Library.
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This discussion

Discussion in:  Kindle forum
Participants:  3
Total posts:  3
Initial post:  May 28, 2013
Latest post:  May 28, 2013

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