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Customer Discussions > Kindle forum

kindle fire 2nd generation will not come on

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Showing 1-5 of 5 posts in this discussion
Initial post: Aug 29, 2013, 5:27:05 AM PDT
Lori Means says:
For about a week, I've had an issue with my kindle shutting off completely when I plug it up to charge, so I really can't tell if it's charging. I had it on charge over night last night and now it will not come on at all. It was a gift for my birthday this past February and I've never had an issue with it before this week. Is there anything I can do??!! HELP!!!

In reply to an earlier post on Aug 29, 2013, 5:29:10 AM PDT
SeaLevel274 says:
Have you tried holding the power button in for 30 seconds, and then pressing it once again to turn it back on?

Posted on Aug 29, 2013, 5:30:34 AM PDT
Lori Means says:
Yes, tried that. Still nothing. :(

In reply to an earlier post on Aug 29, 2013, 5:42:24 AM PDT
SeaLevel274 says:
Are you charging it with a wall charger or from your computer? Could the problem be with the charger or cable?

In reply to an earlier post on Aug 29, 2013, 5:42:52 AM PDT
PeepDittie says:
Contact Kindle customer service. Click the blue Help link near the top center of this page, then the yellow Contact Us button on the right. Choose either the Live Chat or Call Me option, not e-mail.
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Discussion in:  Kindle forum
Participants:  3
Total posts:  5
Initial post:  Aug 29, 2013
Latest post:  Aug 29, 2013

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