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Customer Discussions > Kindle forum

Kindle Fire HD too full, now frozen, can't reboot


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Initial post: Aug 9, 2013, 8:51:54 AM PDT
Kindle Fire HD 7", Dolby Audio, Dual-Band Wi-Fi, 16 GB - Includes Special Offers I have too much of everything on device, get kindle fire logo stuck on screen, will not reboot. Just ordered 32gb to stop this happening. Help!!

In reply to an earlier post on Aug 9, 2013, 8:53:53 AM PDT
PeepDittie says:
Help is the blue link near the top center of this page. Click Contact Us on the right side of the next page.

Posted on Aug 9, 2013, 10:33:24 AM PDT
If you have a PC available, you might be able to connect to it via the USB cord and then access the storage via file explorer. Just delete some of your music, films, or books and you should be back in business . . . all of course depends on your being able to access the device once you hook it up to your computer.

Good luck!!

Posted on Aug 9, 2013, 6:25:22 PM PDT
I followed the suggestions, nothing helped. I talked to an Amazon representative; she tested but it cannot be fixed. Thankfully, I was still under warranty so I am returning the device for a replacement. Thanks for the help. So pleased with the helpfulness of Amazon.
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This discussion

Discussion in:  Kindle forum
Participants:  3
Total posts:  4
Initial post:  Aug 9, 2013
Latest post:  Aug 9, 2013

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