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Customer Discussions > Kindle forum

kindle fire device driver upload


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Showing 1-25 of 75 posts in this discussion
Initial post: Mar 28, 2012 8:38:21 AM PDT
when I hook kindle fire up to my computer via usb cord it says to install device driver, gives you a chance for microsoft to find it, it doesn't find it so it tells me to use the disk that came with the kindle fire. There was no disk in the box my kindle fire arrived in. What do I do?

Posted on Mar 28, 2012 8:43:43 AM PDT
Hit <cancel> on that message. There are no drivers required to be able to transfer data between your PC and the Fire. Indeed, no such drivers even exist.

In reply to an earlier post on Mar 28, 2012 8:48:46 AM PDT
thanks. On more question then. How come the kindle fire won't load after I hit ignore on that? It just won't open up. What steps do I take? thanks

In reply to an earlier post on Mar 28, 2012 8:52:38 AM PDT
Make sure the Fire is powered on and unlocked (i.e. you should be seeing the carousel, and able to open up a book or start an app - leaving it on the 'sleep' screen with the time and orange unlock bar won't work). If it doesn't show up as a drive letter for you at that point you might try using a different USB port.

In reply to an earlier post on Mar 28, 2012 8:56:03 AM PDT
I followed all the steps. It still won't work. There is no screen and there is nothing on desktop like it says in the instructions.

In reply to an earlier post on Mar 28, 2012 8:58:08 AM PDT
What you need to do on your PC is open up your 'My Computer' icon, or right-click on the <start> button and choose 'explore'. From there the Fire should show up as another drive letter, exactly the way a flash drive would.

Posted on Mar 28, 2012 9:04:17 AM PDT
Okay, I opened up computer, it showed drives e, g,f,h,i,j. I click on one of those and they all say insert a disk. I tried the right click on start and could not find the fire there either. ??

Posted on Apr 21, 2012 5:17:09 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Apr 26, 2012 10:50:42 AM PDT
I too can't get pc to recognize the kindle on a usb. What is "real player???"

In reply to an earlier post on May 4, 2012 1:33:04 PM PDT
When I tried to connect my kindle fire to my computer, I got the message that installation of device driver failed and my computer will not recognize the kindle fire.

In reply to an earlier post on May 5, 2012 3:24:02 AM PDT
TucsonRich says:
Plug the data cable into a different USB port on your computer. Keep trying different ports. Mine finally connected when I used the USB ports on the front of my tower box. Ignore the message about device driver; The fire does not have a device driver.

In reply to an earlier post on May 5, 2012 3:32:37 AM PDT
TucsonRich says:
Plug the data cable into a different USB port on the computer. Keep trying different ports. My Fire finally connected when I used a USB port on the front of my computer tower. Ignore the message about a device driver; there is none for the Fire. Like other posts say, the Fire shows up as a unique Drive Letter on the Windows Explorer screen.

In reply to an earlier post on May 5, 2012 7:47:57 AM PDT
Windows installed device drivers before my computer would recognize the kindle. After installing the device drivers, I restarted my system and my kindle showed up as Drive F.

Posted on Jun 20, 2012 9:41:18 AM PDT
Robert Hall says:
Is there any way to discontinue the annoying device driver install dialogue forever, or do I have to put up with it every time I connect my kindle? Pretty annoying!

In reply to an earlier post on Jun 20, 2012 10:55:10 AM PDT
I don't know what happened if I did something to make it stop or if my computer just wised up or what but mine finally just quit sending me the message one day. I know this doesn't help but might make you fee better. :) Sometimes I think they gave our computers AI and just don't tell us. :)
On a serious note: I think kindle makers, distributers, etc. need to address this problem because I know of a lot of people who have griped about it. Every person I personally know has gone thru it. Some have noticed it stops most say they have it continually. Maybe enough gripe at the company they will address it.( I am the one who started this post with this complaint)

Posted on Jul 23, 2012 5:20:29 PM PDT
Last edited by the author on Jul 23, 2012 9:57:55 PM PDT
Beagle Alex says:
I have tried all of the above suggestions and get the Kindle Fire icon in my Windows 7 Devices and Printers with a yellow triangle. A window with General as well as one with Hardware will open. That is all - no further windows open. Tried to drag a photo over the icon but it is rejected. Very frustrating. Guess it is designed to do internet, email and buy books only !

In reply to an earlier post on Aug 30, 2012 12:55:24 PM PDT
This is the right answer- no driver needed.

Posted on Sep 16, 2012 1:44:03 PM PDT
T. HACKETT says:
I don't know if the people w/probs connecting are stilling having problems have solved their prob but I would try to dump all my temporary files on their PC,then reboot. I woud slso recomend doing a "hard" reboot of the KF (hold the off button until the Kindle shuts down.I think this like rebooting your PC). You also might want to get a can of that compressed air + clean out your USB ports,minding the directions on the air can because tilting or shaking the can can cause damage to USB ports.Then try the connecti procedure again.Also keep the cable + the Kindle from moving during the initial hook-up or that can,easily,corrupt the
installation connection.As previous posters have said - there are NO DRIVERS USED FOR THE KINDLE FIRE,so ignore any messages that say anything about drivers.Messages that mention "drivers" do not understand that we speaking about a driverless OS. My posting here may be useless to many people but if helps 1 person I will be happy.

In reply to an earlier post on Oct 1, 2012 7:04:27 AM PDT
I am having the same issue and called Kindle and they could not help said I needed to get a computer tec to assist in this. Please let me know if you found a solution. BW

In reply to an earlier post on Oct 1, 2012 7:29:59 AM PDT
A. Dietz says:
I've had this problem randomly, and restarting my computer has always fixed it.

In reply to an earlier post on Oct 15, 2012 2:45:29 PM PDT
Make sure that your Kindle is turned on, it won't show up in "My Computer" or Calibre so that you can transfer books unless it's on. I tried to download some books on my friends Kindle from my computer, my laptop and her own computer.....only discovered by accident that nothing showed up unless it was turned on.

Posted on Nov 3, 2012 11:16:15 AM PDT
J. Wester says:
Had the same problem with the "Insert Disk" message. Ignore the Wizard and try different USB ports and make sure your kindle is "ON" and past the start screen.

Posted on Nov 10, 2012 11:25:06 PM PST
Adil Khan says:
i have tried all the instructions looked at youtube to find solution.I rebooted the kindle and its say usb device not recognized i have tried different usb and all give the same message. It also mentions device driver not installed properly. It is really frustrating and annoying. I wish they will find a solution or have a driver so we can use it as an update. I tried doing it with windows player. BTW using windows 7 so hopefully someone will comeup with a solutions for this

Posted on Nov 16, 2012 12:31:49 AM PST
G. Biagioli says:
It really doesn´t need a driver!
1) Plug you kindle in you computer;
2) Ignore message to install driver;
3) Turn on you kindle and unlock it;
It is ready to use, you will see a message in Kindle saying You can now transfer files...

Posted on Nov 16, 2012 8:44:44 AM PST
I had the same problem. Try this.

1. Press power switch till you see the shutdown your Kindle message .
2. Select shutdown.
3. After is has powered off plug in USB cable.
4. Kindle will turn on, slide to unlock.
5. It should display a USB cable on the screen and show up as a drive in Windows Explorer.
6. If step 5 does not show up, if there is a number next to the owners name on the upper left select it.
7. It should allow you to select USB from the pull down.

Good Luck.
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Discussion in:  Kindle forum
Participants:  57
Total posts:  75
Initial post:  Mar 28, 2012
Latest post:  Dec 29, 2015

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