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Customer Discussions > Kindle forum

Kindle stopped working


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Showing 1-11 of 11 posts in this discussion
Initial post: Feb 4, 2014, 3:32:40 AM PST
J. Cartledge says:
Hi,
My kindle fire hd is on 77% charged and just won't turn on.
When I press the power button kindle fire comes on for about 20 seconds but then the screen goes blank.
If I plug it in to charge and turn it on while charging it works fine.

Any ideas anyone please, I'm right in the middle of a book!
Thank you

In reply to an earlier post on Feb 4, 2014, 3:37:05 AM PST
CBRetriever says:
unplug it, press the on button for a full 30 seconds (ignore any messages that come up), then wait 15 seconds and turn it back on

Posted on Feb 4, 2014, 4:58:28 AM PST
J. Cartledge says:
Hi CB Retriever,

Thank you for replying.
I did as you advised and nothing happened.
Can you suggest anything else please?
:)

In reply to an earlier post on Feb 4, 2014, 5:05:02 AM PST
CBRetriever says:
try it plugged in to a PC and reboot and if that doesn't work, click on the Help link at the top of this page, then click on the orange Contact Us button and talk to Custoemr Service (I advise either Chat or Call me/Us)

Posted on Feb 4, 2014, 5:23:14 AM PST
J. Cartledge says:
Thank you so much for all your help today CB Retriever, very kind of you to help me out x

In reply to an earlier post on Feb 4, 2014, 6:45:18 AM PST
Annette W. says:
how do you connect to a pc ?? I didn't know you could... I'm having problems getting my kindle fire to come on...I plug in the charger and it doesn't light up at all. Also having problems on another kindle getting to charge...the light comes on and immediately goes off and it's not charging...not buying another if I have problems with 2 that i've had less than a year...

In reply to an earlier post on Feb 4, 2014, 6:51:30 AM PST
Last edited by the author on Feb 4, 2014, 6:51:45 AM PST
Surveyah says:
Do the same thing CB suggested in her first reply by holding down the power button for 30 seconds....I have had to do the same thing occasionally

In reply to an earlier post on Feb 4, 2014, 6:59:15 AM PST
Annette W. says:
It doesn't work for me...I've tried that !!

Posted on Feb 4, 2014, 7:04:03 AM PST
Grimwinder says:
You use the USB cable that came with it (the same one that is used for the charger). Just connect the larger USB end to a USB port on the computer.

In reply to an earlier post on Feb 4, 2014, 7:06:51 AM PST
Annette W. says:
The only cable I have is the one that you plug in the device and then to an electrical outlet...there isn't a usb end at each end of the cable...

Posted on Feb 4, 2014, 7:16:59 AM PST
Grimwinder says:
Then you need a cable like this-

AmazonBasics USB Cable - 2.0 A Male to Micro B - 6 Feet (1.8 Meters)
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Discussion in:  Kindle forum
Participants:  5
Total posts:  11
Initial post:  Feb 4, 2014
Latest post:  Feb 4, 2014

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